酒店回复: Dear Anna, thank you for your feedback and for noting the cleanliness and spaciousness of your room. However, we sincerely apologize for the issues with the sheets, shower fixture, and pool railing, and for the inconvenience you experienced when requesting fresh linens. We are addressing these maintenance and service concerns to improve guest comfort and responsiveness. We appreciate your understanding and look forward to welcoming you back, hopefully with an earlier check-in next time.Warm regards,Guest Experience TeamBest Western Airport Inn

酒店回复: Dear PAUL, thank you for sharing your experience with us. We are truly sorry for the experience you had during your stay. Discovering roaches in your room and not being able to connect with management is unacceptable. We take this feedback very seriously — our pest control and housekeeping teams have been notified, and additional inspections are being conducted to prevent this from happening again. We are also addressing the communication gap so that guest concerns are always handled promptly and directly. Thank you for bringing this to our attention.Warm regards,Guest Experience TeamBest Western Airport Inn

酒店回复: Dear Lela, thank you for your feedback—we’re glad you enjoyed breakfast, though we apologize for the issues with the A/C leak, stale odor, and unsatisfactory pillows; our maintenance and housekeeping teams are addressing these concerns, and we’re reviewing pillow quality to provide a fresher and more comfortable rest for future guests. We hope you will give us another chance to restore your faith in our hotel and hospitality.Warm regards,Guest Experience TeamBest Western Airport Inn

酒店回复: Dear Jean, thank you for your feedback. We're pleased to hear that you found the room clean and comfortable and that the shower and beds met your expectations. However, we're very sorry to learn about the issue with the broken sofa bed. This is unacceptable, and we apologize for the inconvenience it caused. We will address this issue with our maintenance team immediately to prevent it from happening in the future. We appreciate your understanding and hope to provide a better experience on your next visit.Warm regards,Guest Experience TeamBest Western Airport Inn

酒店回复: Dear Jeremy, thank you for bringing these concerns to our attention. We sincerely apologize for the issues you encountered with the smell, the cleanliness of the duvets, and the condition of the sheets and pillows. This is certainly not the standard we aim to provide. We will address these problems with our housekeeping and maintenance teams immediately to ensure such issues are rectified. We appreciate your feedback and hope to have the opportunity to offer you a more comfortable stay in the future.Warm regards,Guest Experience TeamBest Western Airport Inn

酒店回复: Dear Annette, we are truly sorry to hear about your experience and deeply apologize for the distress you faced. This is far below the standard we strive to maintain. Please be assured that we are taking immediate action to address these concerns. Our team is conducting a thorough review of our cleaning protocols and facilities to ensure such issues are resolved promptly. We would like to make this right and offer you a resolution. Please contact us directly so we can address your concerns and discuss how to proceed. Thank you for bringing this to our attention, and we sincerely hope to regain your trust.Warm regards,Guest Experience TeamBest Western Airport Inn

酒店回复: Dear George, thank you for your feedback! We’re glad to hear that you enjoyed the convenient location with various dining options and found the room clean and well-equipped. We appreciate your comments on the value for money. If you have any other suggestions or need further assistance, please let us know. We look forward to your next visit!Warm regards,Guest Experience TeamBest Western Airport Inn

酒店回复: Dear Yanko, thank you so much for your wonderful feedback. We’re thrilled to hear that you found our service excellent and our cleanliness impeccable! Maintaining high standards in these areas is a top priority for us, and it’s incredibly rewarding to know we’ve succeeded in making your stay enjoyable. We hope to have the pleasure of welcoming you back soon for another outstanding experience! Warm regards,Guest Experience TeamBest Western Airport Inn