I give this hotel a 4.5. Clean, quiet, updated, bed was comfortable, breakfast was good. Hotel staff were friendly and helpful. Our coffee maker didn't work and was promptly replaced. I would stay at this hotel again and recommend to friends and family.
3.0分
其他
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For the price it is a decent hotel. Clean, good breakfast and a large room (we stayed in the king room and I was surprised how big it was.) My only real complaint is the mattress, it was so lumpy and uncomfortable. Try to get an upper floor so you don't hear people constantly stomping above you.
3.0分
家庭亲子
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My main dissatisfaction staying at the Best Western was the cleaning service. We had to make sure we got our own clean towels and empty our own trash. We were dissatisfied with not getting our room freshened up every day. That’s one of the perks of staying in a hotel. Getting back to your room and the bed is made along with empty trash cans and fresh towels waiting for when you need them
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酒店回复: Dear Q7111KLpatriciaa, Thank you for taking the time to share your feedback with us. While we’re glad you chose to stay at our Best Western, I’m truly sorry to hear that your experience with our cleaning service did not meet your expectations. We understand how important it is to return to a freshly made bed, clean towels, and an overall tidy room after a day out, and I apologize that we fell short in providing this essential aspect of your stay. Ensuring our guests' comfort and satisfaction is our top priority, and we regret that we did not deliver the level of service you deserve. Please know that your feedback has been shared with our housekeeping team, and we are taking steps to prevent this from happening in the future. We want to make sure that every guest enjoys the full range of services we offer, and we appreciate you bringing this to our attention. We hope you will consider giving us another opportunity to provide you with a better experience. If you decide to stay with us again, please don't hesitate to reach out directly so we can ensure all your needs are met. Thank you once again for your honest feedback. With a sincere apology, Jerry
4.0分
家庭亲子
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Everything about the room was excellent. It was clean and smelled good. "The" problem, no hot water in the evening/night. It would have been nice to be able to take a hot shower before bed. (Three nights (W-T-F) about 9pm.). Morning water temperature was great.
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酒店回复: Dear alanmc3379NU, Thank you for your detailed feedback and for highlighting the positives of your stay, especially the cleanliness and freshness of your room. We’re pleased to hear that these aspects met your expectations. However, I’m truly sorry to hear about the issue with the hot water in the evenings. We understand how important it is to have a hot shower before bed, and it’s disappointing that this wasn’t available during your stay. Please know that we take this concern seriously and will be investigating the matter to ensure it doesn’t happen again. We appreciate your understanding and your continued trust in us. We hope to make your next stay even more comfortable and look forward to welcoming you back. Warm Regards, Jerry along with Team Best Western Plus Swansboro NC
5.0分
家庭亲子
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The best place ever that team will bend over backwards to make sure your stay is perfect. Me and the wife love it here everytime we stay also very clean pool clean property and very quiet and an awesome breakfast very good location i like to call it my home away from home
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酒店回复: Dear N8216FSgaryh, Thank you so much for your glowing review! We are thrilled to hear that you and your wife love staying with us and consider our hotel your "home away from home." It is our utmost priority to ensure every guest has a perfect stay, and we are delighted that our team was able to meet your expectations. We are pleased that you found our property clean, the pool well-maintained, and enjoyed a quiet and relaxing environment. It's also wonderful to hear that you appreciated our breakfast offerings and convenient location. Your kind words mean a lot to us and will be shared with our entire team. We look forward to welcoming you back for many more enjoyable stays in the future. Warm regards, Jerry along with Team Best Western Plus
2.0分
家庭亲子
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This hotel is conveniently located for making day trips to the beaches of Emerald Isle. Our rooms were clean and staff were nice, but the rooms felt a bit dated/worn. One of the rooms had a strong smell of mold as one entered the room. The door latch did not work properly on the front door of one of our rooms (it got stuck in a locked position that prevented one closing the door); we reported it to the front desk but it's hard to believe the cleaning crew had not noted/reported this before. We booked a family room for one paraplegic family member. The bed was very soft (which might be a feature for some) and our family member sank in, making it hard to move/position her in bed. Best Western markets its "Plus" locations as having well-appointed guest rooms, upgraded amenities, and a contemporary feel. The rooms did not fit that description for us. Next time we need a hotel in this area, we will try a different hotel. If this were the only option available at a reasonable rate, we would consider it again (as there was nothing awful about our experience) - but not with enthusiasm.
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酒店回复: Dear Hrothmir, Thank you for sharing your detailed feedback about your recent stay. We truly appreciate your insights as they help us identify areas for improvement. We're pleased to hear that our location was convenient for your day trips to the beaches of Emerald Isle and that you found our rooms clean and our staff nice. However, we regret that the dated condition of the rooms and the issues you experienced affected your stay. We're particularly concerned about the strong smell of mold and the malfunctioning door latch you encountered. These issues should have been addressed promptly, and we apologize for any inconvenience they caused. We will ensure that our cleaning and maintenance teams are more vigilant in identifying and reporting such problems in the future. Regarding the family room for your paraplegic family member, we're sorry to hear that the bed was too soft for her needs. We understand how important it is to have a comfortable and functional room, especially when accessibility is a concern. We'll review our offerings to better accommodate all guests. We regret that our accommodations did not meet the standards of our Best Western Plus branding. Your feedback will be shared with our management team to help us improve our guest experience and align with our brand promises. While we understand your decision to consider other options in the future, we hope you might give us another chance if circumstances allow. We are committed to making the necessary improvements to ensure a better experience for all our guests. Thank you again for your valuable feedback. Best Regards, Jerry
2.0分
其他
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We could only use 1/2 the room because the AC was leaking so bad that the carpet was so soaked we couldn't walk on it. Thankfully it was the far end of the room so we just stayed on the other side closer to the bathroom till morning since it was just one night . Tried to report it to management but nobody available, still waiting to make a call back to the "right person". Bathtub had hair in it from the previous guest, gross.
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酒店回复: Dear Guest, Thank you for bringing these issues to our attention. We deeply apologize for the inconveniences you experienced during your stay. We're very sorry to hear about the leaking air conditioner and the resulting wet carpet. It's unacceptable that you were unable to use half of your room and that you couldn't reach anyone to report the issue. We understand how frustrating this must have been, especially since you were only staying for one night. Rest assured, we are addressing this with our maintenance team to ensure such problems are promptly resolved in the future. We also apologize for the cleanliness issue you encountered with the bathtub. Finding hair from a previous guest is certainly not up to our standards, and we will be reinforcing our cleaning procedures with our housekeeping staff to prevent this from happening again. We appreciate your patience and understanding, and we’re truly sorry that your stay was not as comfortable as it should have been. Our team is committed to making things right, and we will ensure that the "right person" contacts you promptly to address your concerns and discuss compensation for the inconvenience you faced. Your feedback is crucial for us to improve, and we thank you for sharing your experience. We hope you will give us another opportunity to provide you with a much better stay in the future. Safe travels. With a sincere apology, Jerry
4.0分
商务出差
The staff was friendly and courteous the hotel is nice and clean breakfast kept running out so we had to wait pool is nice and clean
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酒店回复: Dear malittle08, Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff to be friendly and courteous and that you appreciated the cleanliness of both the hotel and the pool area. We apologize for the inconvenience you experienced with the breakfast running out. We strive to ensure that all our guests can enjoy a complete breakfast without waiting, and we will address this issue with our team to improve our service and keep the breakfast items well-stocked. Your positive remarks about the staff and the overall cleanliness of the hotel are greatly appreciated. Our team works hard to maintain high standards, and it’s always encouraging to receive such compliments. Thank you again for your feedback. We look forward to welcoming you back for another pleasant stay. Safe travels! Warm Regards, Jerry along with Team Best Western Plus
5.0分
其他
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I recently had the pleasure of staying at the Best Western Hotel in Cedar Point, North Carolina, and it was an exceptional experience from start to finish. From the moment I arrived, the friendly and professional staff made me feel welcome. The check-in process was smooth and efficient, setting the tone for a fantastic stay. The room was immaculate, spacious, and well-appointed with all the modern amenities I could ask for. The bed was incredibly comfortable, ensuring a restful night's sleep after a day of exploring the beautiful surroundings. I was particularly impressed with the attention to detail in the room's decor and cleanliness. One of the highlights of my stay was the hotel's location. Situated conveniently close to local attractions, it was easy to explore Cedar Point and the nearby beaches. The hotel offers a variety of amenities that cater to both business and leisure travelers. The complimentary breakfast was delicious and offered a wide selection of options to start the day right. The fitness center and pool were well-maintained, providing a great way to unwind. Overall, my stay at the Best Western Hotel in Cedar Point was wonderful. The combination of excellent service, comfortable accommodations, and prime location made it a memorable experience. I highly recommend this hotel to anyone visiting the area and look forward to returning in the future.
5.0分
家庭亲子
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Wow, what an incredible stay! The Best Western exceeded all my expectations. From the moment I arrived, the staff went above and beyond to make me feel welcomed. The room was stunning - spacious, stylishly decorated, and spotlessly clean. The bed was very comfortable, and the amenities were great. The hotel's prime location was just a short drive from the beach! I spent my days lounging on the sand, swimming in the ocean, and watching stunning sunsets. The hotel's proximity to the beach made it the perfect base for a relaxing getaway. The staff's exceptional service and the hotel's great location made my stay truly unforgettable. 5 stars isn't enough - I'd give this hotel 10 stars if I could! Can't wait to come back and experience it all again.
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酒店回复: Dear Tusar P Thank you so much for your glowing review! We're absolutely thrilled to hear that your stay at Best Western exceeded all your expectations. It's wonderful to know that our staff made you feel welcomed and that you enjoyed your spacious, stylishly decorated, and spotlessly clean room. We’re delighted that you found the bed comfortable and appreciated the amenities provided. Our prime location, just a short drive from the beach, is indeed one of our key features, and we're glad you were able to make the most of it by lounging on the sand, swimming in the ocean, and enjoying the stunning sunsets. Your kind words about our exceptional service and great location mean a lot to us. We strive to create memorable experiences for our guests, and it’s incredibly rewarding to know we succeeded during your stay. Thank you for your enthusiastic recommendation. We can’t wait to welcome you back and provide you with another unforgettable experience. Safe travels and see you soon! Warm Regards, Jerry along with Team Best Western Plus
I give this hotel a 4.5. Clean, quiet, updated, bed was comfortable, breakfast was good. Hotel staff were friendly and helpful. Our coffee maker didn't work and was promptly replaced. I would stay at this hotel again and recommend to friends and family.
For the price it is a decent hotel. Clean, good breakfast and a large room (we stayed in the king room and I was surprised how big it was.) My only real complaint is the mattress, it was so lumpy and uncomfortable. Try to get an upper floor so you don't hear people constantly stomping above you.
My main dissatisfaction staying at the Best Western was the cleaning service. We had to make sure we got our own clean towels and empty our own trash. We were dissatisfied with not getting our room freshened up every day. That’s one of the perks of staying in a hotel. Getting back to your room and the bed is made along with empty trash cans and fresh towels waiting for when you need them
Everything about the room was excellent. It was clean and smelled good. "The" problem, no hot water in the evening/night. It would have been nice to be able to take a hot shower before bed. (Three nights (W-T-F) about 9pm.). Morning water temperature was great.
The best place ever that team will bend over backwards to make sure your stay is perfect. Me and the wife love it here everytime we stay also very clean pool clean property and very quiet and an awesome breakfast very good location i like to call it my home away from home
This hotel is conveniently located for making day trips to the beaches of Emerald Isle. Our rooms were clean and staff were nice, but the rooms felt a bit dated/worn. One of the rooms had a strong smell of mold as one entered the room. The door latch did not work properly on the front door of one of our rooms (it got stuck in a locked position that prevented one closing the door); we reported it to the front desk but it's hard to believe the cleaning crew had not noted/reported this before. We booked a family room for one paraplegic family member. The bed was very soft (which might be a feature for some) and our family member sank in, making it hard to move/position her in bed. Best Western markets its "Plus" locations as having well-appointed guest rooms, upgraded amenities, and a contemporary feel. The rooms did not fit that description for us. Next time we need a hotel in this area, we will try a different hotel. If this were the only option available at a reasonable rate, we would consider it again (as there was nothing awful about our experience) - but not with enthusiasm.
We could only use 1/2 the room because the AC was leaking so bad that the carpet was so soaked we couldn't walk on it. Thankfully it was the far end of the room so we just stayed on the other side closer to the bathroom till morning since it was just one night . Tried to report it to management but nobody available, still waiting to make a call back to the "right person". Bathtub had hair in it from the previous guest, gross.
The staff was friendly and courteous the hotel is nice and clean breakfast kept running out so we had to wait pool is nice and clean
I recently had the pleasure of staying at the Best Western Hotel in Cedar Point, North Carolina, and it was an exceptional experience from start to finish. From the moment I arrived, the friendly and professional staff made me feel welcome. The check-in process was smooth and efficient, setting the tone for a fantastic stay. The room was immaculate, spacious, and well-appointed with all the modern amenities I could ask for. The bed was incredibly comfortable, ensuring a restful night's sleep after a day of exploring the beautiful surroundings. I was particularly impressed with the attention to detail in the room's decor and cleanliness. One of the highlights of my stay was the hotel's location. Situated conveniently close to local attractions, it was easy to explore Cedar Point and the nearby beaches. The hotel offers a variety of amenities that cater to both business and leisure travelers. The complimentary breakfast was delicious and offered a wide selection of options to start the day right. The fitness center and pool were well-maintained, providing a great way to unwind. Overall, my stay at the Best Western Hotel in Cedar Point was wonderful. The combination of excellent service, comfortable accommodations, and prime location made it a memorable experience. I highly recommend this hotel to anyone visiting the area and look forward to returning in the future.
Wow, what an incredible stay! The Best Western exceeded all my expectations. From the moment I arrived, the staff went above and beyond to make me feel welcomed. The room was stunning - spacious, stylishly decorated, and spotlessly clean. The bed was very comfortable, and the amenities were great. The hotel's prime location was just a short drive from the beach! I spent my days lounging on the sand, swimming in the ocean, and watching stunning sunsets. The hotel's proximity to the beach made it the perfect base for a relaxing getaway. The staff's exceptional service and the hotel's great location made my stay truly unforgettable. 5 stars isn't enough - I'd give this hotel 10 stars if I could! Can't wait to come back and experience it all again.