酒店回复: Hello EDGAR,Agradecemos tu comentario sobre tu reciente estancia. Valoramos tus observaciones sobre la limpieza y el servicio, así como sobre la comodidad de las camas. Tomamos en cuenta tus sugerencias para seguir mejorando la experiencia de nuestros huéspedes. Esperamos que en tu próxima visita, puedas disfrutar de un mejor servicio y una estancia más satisfactoria.
2.0分
家庭亲子
原文
翻译提供方：Google
跟预期的不太一样，更像是汽车旅馆，而不是酒店。设施很旧。他们打扫房间不干净。服务不令人满意。
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酒店回复: Hello Andrea, We're sorry to learn that your stay did not meet your expectations. Our goal is to provide a comfortable and clean environment for all our guests. We appreciate your feedback and will address your concerns with our team. Your comments are valuable as we strive to improve our services.
4.0分
情侣出游
原文
翻译提供方：Google
我们的住宿体验很好，但提供的早餐却很单调。
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酒店回复: Hello Dagobert,Wir bedanken uns fr Ihr Feedback zu Ihrem Aufenthalt. Es freut uns zu hÂren, dass Sie eine insgesamt gute Erfahrung bei uns hatten. Wir werden Ihre Anmerkungen bezglich des Frhstcks an unser Team weitergeben, um unseren Service weiter zu verbessern. Vielleicht gibt es bei Ihrem nñchsten Besuch eine erweiterte Auswahl. Wir wrden uns freuen, Sie wieder bei uns begrƒen zu drfen.
3.0分
情侣出游
Water pressure was not good in shower. Room wasn't ready at 4 ..they did get us taken care of..think they were short staffed in housekeeping
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酒店回复: Hello Sammy, Thank you for providing your feedback regarding your recent stay. We appreciate your understanding regarding the room readiness and acknowledge that there can be fluctuations in service levels during busy times. Your comments about the water pressure will be shared with our maintenance team for review. We hope you enjoyed the rest of your stay and look forward to the opportunity to welcome you back in the future.
2.0分
家庭亲子
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Checknin starts at 3pm. I arrived just before 5pm and the room wasn't ready. Decided to start our evening early since the room wasn't ready. Came back to find they had given our room to someone else. They claim it was an accident and it was the computer system's fault, but that seems like a cop out. We eventually got a room, but received nothing for either of the inconveniences.
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酒店回复: Hello Curin, Thank you for sharing your feedback. I understand how disappointing it must have been to encounter these issues upon your arrival. The situation you described regarding your reservation is not typical and we take such matters seriously. We appreciate your patience as we worked to provide you with a room. Your experience is invaluable in helping us evaluate our processes and ensure smoother operations in the future.
4.0分
家庭亲子
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This appears to be a recently refurbished motel, of the older style with outdoor hallways. It was clean and all the furnishings were in good condition. Even for an older side sleeper like me, the mattress was acceptable, but there was no night light for the bathroom (which is why I carry one in my bag). The breakfast was a bit below par for modern hotel chains, but I found it adequate. There are several restaurants nearby. I don't feel the motel rates a 5 (exceptional), but I've given it a 4 and would stay there again.
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酒店回复: Hello Karl,Thank you for sharing your feedback on your recent stay. We're pleased to hear that you found the cleanliness and furnishings satisfactory. Your comments about the night light and breakfast options are appreciated and will be noted for improvement. It's great to know that you enjoyed the nearby dining choices and would consider staying with us again. We strive to create a welcoming environment and hope to exceed your expectations in the future.
3.0分
其他
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Very dated, poor quality shower…took forever to get hot water, no grab bars at all. Room was clean, but had an odd smell. Beds and pillows comfortable. The breakfast bar is only open until 9:00 so by the time we showered and got downstairs, it was over. It’s not the worst I’ve ever seen but I wouldn’t stay again. I think I’ve been spoiled by VRBO and Airbnb.
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酒店回复: Hello Sandra,Thank you for sharing your feedback. We appreciate your comments on the cleanliness and comfort of the beds and pillows. We aim to provide a positive experience for all our guests, and we understand that certain aspects did not meet your expectations. Your insights regarding the shower, breakfast hours, and room odors are valuable, and we will take them into consideration for future improvements. Thank you for taking the time to share your thoughts.
4.0分
家庭亲子
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Room was updated and clean. The breakfast was better than most other hotels I’ve stayed in! Water in shower could have been more hot but overall I’d definitely stay here again if needed.
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酒店回复: Hello Hazel,Thank you for your feedback! We're delighted to hear that you enjoyed the updated room and found the breakfast selections to your liking. We appreciate your comments about the shower temperature, as guest comfort is important to us. We look forward to welcoming you back during your next stay!
5.0分
情侣出游
The only thing I found wrong . The toilet seat needing to be replace. It was loose. Everything else was impressive clean and ready to be used
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酒店回复: Hello Matt,Thank you for sharing your feedback regarding the toilet seat. We're glad to hear that you found our facilities clean and impressive overall. Your comments regarding the maintenance issue are noted and will be shared with our team to ensure we continue to provide a high standard of comfort for our guests. We appreciate your input and hope you enjoyed your stay with us.
结构陈旧，不符合 Best Western 标准。
辛辛那提之旅
性价比不尽如人意。房间里的地毯散发着难闻的气味，浴室很干净，床也很舒服。他们没有整理床铺，只是铺了床而已。他们还换了毛巾。早餐很简单，而且不太好吃。我其实只是用它来睡觉。
跟预期的不太一样，更像是汽车旅馆，而不是酒店。设施很旧。他们打扫房间不干净。服务不令人满意。
我们的住宿体验很好，但提供的早餐却很单调。
Water pressure was not good in shower. Room wasn't ready at 4 ..they did get us taken care of..think they were short staffed in housekeeping
Checknin starts at 3pm. I arrived just before 5pm and the room wasn't ready. Decided to start our evening early since the room wasn't ready. Came back to find they had given our room to someone else. They claim it was an accident and it was the computer system's fault, but that seems like a cop out. We eventually got a room, but received nothing for either of the inconveniences.
This appears to be a recently refurbished motel, of the older style with outdoor hallways. It was clean and all the furnishings were in good condition. Even for an older side sleeper like me, the mattress was acceptable, but there was no night light for the bathroom (which is why I carry one in my bag). The breakfast was a bit below par for modern hotel chains, but I found it adequate. There are several restaurants nearby. I don't feel the motel rates a 5 (exceptional), but I've given it a 4 and would stay there again.
Very dated, poor quality shower…took forever to get hot water, no grab bars at all. Room was clean, but had an odd smell. Beds and pillows comfortable. The breakfast bar is only open until 9:00 so by the time we showered and got downstairs, it was over. It’s not the worst I’ve ever seen but I wouldn’t stay again. I think I’ve been spoiled by VRBO and Airbnb.
Room was updated and clean. The breakfast was better than most other hotels I’ve stayed in! Water in shower could have been more hot but overall I’d definitely stay here again if needed.
The only thing I found wrong . The toilet seat needing to be replace. It was loose. Everything else was impressive clean and ready to be used