酒店回复: Thank you for sharing your feedback. We’re sorry to hear you experienced some noise from the air conditioner and found the parking area a bit tight. We appreciate you letting us know, as this helps us identify where we can improve. We hope you were otherwise comfortable and will consider giving us another try in the future.
1.0分
家庭亲子
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Had to get a refund. Front desk guy was nice though. Had to request 3 different rooms and all 3 were filthy. 1 room smelled like cigarettes and all 3 had stains and bed bugs-like droppings/blood. Ended up going to a Hilton hotel which I should’ve booked in the first place.
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear about your experience and that we fell short of your expectations. Cleanliness is a top priority for us, and we take your comments seriously. We’re glad to hear our front desk team was courteous and tried to assist, and we’ll be addressing your concerns with our housekeeping staff to ensure this does not happen again. We appreciate your time in bringing this to our attention.
4.0分
朋友出游
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We found out the pool was only for condo owners at the property instead of allowing hotel guests to use as well. There was almost no handicap parking and if there was the spots were already full. The garage was full and I had to sometimes park in their overflow. I have POTS, hence why I needed the handicap parking. Our room was extremely clean and we appreciated that, however the shower had a gap and water kept splashing out from under. There was also little to no room for us to put our toiletries in the shower. I did wish there was a lil more water pressure but it was a good hot shower either way. Beds were comfortable. I am normally not the person to complain about anything, I normally don’t say anything but I’m just mixed about all of this because of everything.
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酒店回复: Dear Juliet, Thank you so much for sharing your feedback! We’re happy to hear you found your room very clean and the beds comfortable.Just to clarify, our hotel doesn’t advertise having a pool as the one on property is part of the residential community and not available to hotel guests. We do have handicap parking on several levels of the garage as well as in the overflow lot, though availability can vary depending on how many guests need those spots.We appreciate your comments about the shower and our maintenance team has since looked into and resolved that. Thank you again for your kind words and helpful feedback. We hope to welcome you back for another comfortable stay!
4.0分
商务出差
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Staff was very nice. I liked having a restaurant in the hotel and the menu was pretty extensive. Breakfast was free, tasty, and a fairly good variety. Room was clean. King bed was very comfortable. Housekeeping comes every 3 days although they keep extra towels, soap, etc at the front desk.
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酒店回复: Thank you for taking the time to leave a review and share your rating of 8 out of 10 for the Comfort Inn & Suites at Copeland Tower. We’re thrilled to hear you had a positive experience overall!We’d love to know more about what you enjoyed during your stay and how we might enhance your next visit to make it a perfect 10. Your feedback is incredibly valuable to us as we strive to provide an exceptional guest experience.We look forward to welcoming you back soon!
3.0分
家庭亲子
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Hotel is outdated and rooms are very stuffy. Pool is only available for residents. Hotel is located in very convenient spot. However, the overall appearance, quality, and cleanliness is very lack luster.
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酒店回复: Thank you for taking the time to share your feedback. I am truly sorry to hear that your experience did not meet your expectations. We take great pride in maintaining high standards for cleanliness and appearance, so your comments are deeply concerning to us.Your satisfaction is our top priority, and I hope you will give us another opportunity to provide you with the excellent experience we are known for.
3.0分
家庭亲子
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My reservation was not in the hotel system and after about 40 minutes of waiting we were finally checked in. TV was not working, AC not working on auto, elevator not working. Will not stay here again!
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酒店回复: Thank you for taking the time to share your feedback. I’m very sorry for the inconveniences you experienced during your stay.It looks like your reservation didn’t transfer correctly from the third-party site into our system, which can occasionally happen. I completely understand how frustrating it must have been to wait while we worked to locate it. We were glad to get you checked in, but I sincerely apologize for the delay. We always recommend confirming third-party reservations directly with the hotel before arrival to help ensure a smooth check-in.We also looked into the TV and AC after receiving your review. The TV’s cable box just needed a reset, and we didn’t find any malfunction with the AC’s automatic setting, though I understand it may not have worked properly for you at the time. Regarding the elevator, we do have multiple elevators in the building, but one went out of service during the severe weather. While the other elevator remained operational, it may have caused longer wait times, and I apologize for that inconvenience.We truly appreciate your understanding and hope you’ll consider giving us another opportunity in the future.
4.0分
家庭亲子
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Easy and friendly check in. Able to check in early day of arrival. Older hotel but clean and comfortable. Spacious room. Nice breakfast. Very convenient to Lakeside mall, nearby restaurants. Easy to get into New Orleans from this location. Parking is a little confusing at first but has a garage and it’s free, unlike hotels in the city.
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酒店回复: Thank you for taking the time to leave a review and share your rating of 8 out of 10 for the Comfort Inn & Suites at Copeland Tower. We’re thrilled to hear you had a positive experience overall!We’d love to know more about what you enjoyed during your stay and how we might enhance your next visit to make it a perfect 10. Your feedback is incredibly valuable to us as we strive to provide an exceptional guest experience.We look forward to welcoming you back soon!
3.0分
其他
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Ok stay.
Room was clean besides hair on bed comforter and towels. A lot of missing paint. Hotel a bit outdated.
Tv color stayed blue. It couldn’t be fixed. Smoke alarm went off until we removed it for the night.
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酒店回复: Thank you for taking the time to share your feedback about your recent stay. I’m truly sorry to hear about the issues you experienced and want to apologize for the inconvenience they caused.It’s disappointing to learn that your room did not meet the standards we strive to provide, and I assure you that your concerns about cleanliness and maintenance will be addressed with our housekeeping and maintenance teams immediately. Please know your feedback is invaluable in helping us improve. We hope you’ll give us another chance to exceed your expectations in the future.
该酒店交通方便，有停车库，早餐较丰盛，周围有超市，餐厅，便利店。
我们是回头客，这次也没有让我们失望——我们真的很喜欢这家酒店，因为它性价比高、干净整洁、员工友善、地理位置优越。每次来新奥尔良我们都住这里。
停车场紧张，空调噪音大
Had to get a refund. Front desk guy was nice though. Had to request 3 different rooms and all 3 were filthy. 1 room smelled like cigarettes and all 3 had stains and bed bugs-like droppings/blood. Ended up going to a Hilton hotel which I should’ve booked in the first place.
We found out the pool was only for condo owners at the property instead of allowing hotel guests to use as well. There was almost no handicap parking and if there was the spots were already full. The garage was full and I had to sometimes park in their overflow. I have POTS, hence why I needed the handicap parking. Our room was extremely clean and we appreciated that, however the shower had a gap and water kept splashing out from under. There was also little to no room for us to put our toiletries in the shower. I did wish there was a lil more water pressure but it was a good hot shower either way. Beds were comfortable. I am normally not the person to complain about anything, I normally don’t say anything but I’m just mixed about all of this because of everything.
Staff was very nice. I liked having a restaurant in the hotel and the menu was pretty extensive. Breakfast was free, tasty, and a fairly good variety. Room was clean. King bed was very comfortable. Housekeeping comes every 3 days although they keep extra towels, soap, etc at the front desk.
Hotel is outdated and rooms are very stuffy. Pool is only available for residents. Hotel is located in very convenient spot. However, the overall appearance, quality, and cleanliness is very lack luster.
My reservation was not in the hotel system and after about 40 minutes of waiting we were finally checked in. TV was not working, AC not working on auto, elevator not working. Will not stay here again!
Easy and friendly check in. Able to check in early day of arrival. Older hotel but clean and comfortable. Spacious room. Nice breakfast. Very convenient to Lakeside mall, nearby restaurants. Easy to get into New Orleans from this location. Parking is a little confusing at first but has a garage and it’s free, unlike hotels in the city.
Ok stay.
Room was clean besides hair on bed comforter and towels. A lot of missing paint. Hotel a bit outdated.
Tv color stayed blue. It couldn’t be fixed. Smoke alarm went off until we removed it for the night.