酒店回复: Thanks for staying with us. We appreciate your feedback!
1.0分
其他
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I was extremely disappointed with my recent stay at this hotel. Upon arrival, the room was in poor condition. The blanket on the bed was dirty and ripped, and the room had an unpleasant odor. The air conditioning unit was full of dust, which caused my son to cough and sneeze throughout the night. To make matters worse, the toilet was in terrible shape and appeared to be falling apart. I paid over $400 for this stay, and it was far from worth it. I brought my concerns to both the manager and hotel staff, but instead of offering a refund or meaningful solution, the manager simply sent housekeeping to replace the ripped blanket and provide new towels which did not resolve the underlying issues. This has been one of the worst hotel experiences I’ve ever had. If you're looking for a clean, comfortable, and well-maintained place to stay, I would strongly advise looking elsewhere.
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酒店回复: Hello Belinda,Thank you for sharing your feedback. We value your comments regarding the room condition and the issues you experienced during your stay. These concerns are important to us, and we take them seriously. Your insights will be shared with the management team to ensure they are addressed appropriately. We appreciate you bringing these matters to our attention and hope you’ll consider staying with us again in the future for a more enjoyable experience.
1.0分
其他
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The walls of the room and the shower stall were stained, there were patched holes in the walls that weren’t even painted over. The shower curtain was stained and/or moldy (not sure which). The cabinet drawers were so broken and warped that they wouldn’t even open. This is a hotel populated primarily by construction workers - there is nothing wrong with that, but the owners need to make sure that they clean better in response. There was dried mud all throughout the stairs and hallways. Pay the extra $50 for a cleaner hotel!
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酒店回复: Hello Jennifer,Thank you for sharing your feedback regarding your recent stay. We appreciate your observations as they help us identify areas for improvement. We take cleanliness seriously and will ensure your comments are passed along to our management team for review. It's important for us to provide a pleasant experience for all our guests, regardless of their background. We hope you will consider staying with us again in the future.
2.0分
其他
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Room was average, I'm from the state capital so the Quality Inn's that i normally stay at are alot different from this one. I only needed the room to dleep as i was in town to visit family. I woke up to cockroaches crawling on my desk. I had no food out at all. That was definitely a first for me while staying at a hotel, so i was a bit surprised.
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酒店回复: Hello Lynette,Thank you for sharing your feedback regarding your recent stay. We are sorry to hear about your experience with room cleanliness, which is not reflective of our usual standards. We appreciate your comments as they assist us in improving our services. Your concerns have been noted and will be discussed with the appropriate team to ensure a better experience for future guests. Thank you for your understanding.
4.0分
其他
The room smelled like old cigarette smoke and there was no soap to wash your hands. Also the towels had black stuff all over them .
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酒店回复: Hello Monica,Thank you for sharing your feedback regarding your recent stay. We take cleanliness and guest comfort very seriously, and it’s unfortunate that your experience did not meet our standards. Your comments have been noted and will be shared with our housekeeping team for further review and improvement. We appreciate your insights as they help us enhance our services and provide a better experience for future guests.
4.0分
其他
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no housekeeping
It is a very good hotel in a convienient location at a good price. I still don't understand or like, however, that they don't clean your room, bring clean towels or coffee packets.
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酒店回复: Hello Patrick,Thank you for your feedback regarding your recent stay. We appreciate your positive comments about our location and pricing. While we aim to maintain the highest standards, please note that our cleaning policies align with current practices to enhance guest safety and comfort. Your insights are valuable as they help us improve the experience we provide to our guests. We hope to welcome you back in the future to enjoy all that we offer.
2.0分
其他
Lobby and common areas were very dirty. Our room was so filled with the smell of mildew that we had to move to another. Wouldn’t stay there again.
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酒店回复: Hello Katherine, Thank you for sharing your feedback. We appreciate your comments regarding the condition of the lobby and common areas. Cleanliness and comfort are priorities for us, and we aim to create a pleasant environment for all our guests. Your input will be taken into consideration as we continue to improve our services. We hope you find accommodations that better meet your expectations in the future.
1.0分
商务出差
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There was no to go to the second floor toilet would move side to side. Everything was very dirty carpet in the walk way looks like they haven’t been cleaned in years. Worst place ever.
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酒店回复: Hello Duvigen,Thank you for sharing your feedback regarding your stay. We strive for cleanliness and maintenance across our property, and it is important for us to know when a guest’s experience does not meet expectations. Your observations will be noted for the management team to address. We appreciate your input as it helps us improve for future guests.
房间干净舒适，在忙碌了一天后提供了一个不错的休息场所。虽然设施比较基础，但所有必需品都有提供，而且员工也很友善周到。对于短暂停留来说，性价比很高，不会让人大出血！
出差住这里还不错！新加坡的住宿普遍面积小还贵，所以我主要找性价比高的酒店。
你好好
I was extremely disappointed with my recent stay at this hotel. Upon arrival, the room was in poor condition. The blanket on the bed was dirty and ripped, and the room had an unpleasant odor. The air conditioning unit was full of dust, which caused my son to cough and sneeze throughout the night. To make matters worse, the toilet was in terrible shape and appeared to be falling apart. I paid over $400 for this stay, and it was far from worth it. I brought my concerns to both the manager and hotel staff, but instead of offering a refund or meaningful solution, the manager simply sent housekeeping to replace the ripped blanket and provide new towels which did not resolve the underlying issues. This has been one of the worst hotel experiences I’ve ever had. If you're looking for a clean, comfortable, and well-maintained place to stay, I would strongly advise looking elsewhere.
The walls of the room and the shower stall were stained, there were patched holes in the walls that weren’t even painted over. The shower curtain was stained and/or moldy (not sure which). The cabinet drawers were so broken and warped that they wouldn’t even open. This is a hotel populated primarily by construction workers - there is nothing wrong with that, but the owners need to make sure that they clean better in response. There was dried mud all throughout the stairs and hallways. Pay the extra $50 for a cleaner hotel!
Room was average, I'm from the state capital so the Quality Inn's that i normally stay at are alot different from this one. I only needed the room to dleep as i was in town to visit family. I woke up to cockroaches crawling on my desk. I had no food out at all. That was definitely a first for me while staying at a hotel, so i was a bit surprised.
The room smelled like old cigarette smoke and there was no soap to wash your hands. Also the towels had black stuff all over them .
no housekeeping
It is a very good hotel in a convienient location at a good price. I still don't understand or like, however, that they don't clean your room, bring clean towels or coffee packets.
Lobby and common areas were very dirty. Our room was so filled with the smell of mildew that we had to move to another. Wouldn’t stay there again.
There was no to go to the second floor toilet would move side to side. Everything was very dirty carpet in the walk way looks like they haven’t been cleaned in years. Worst place ever.