Property (specifically the rooms) are rundown and in desperate need of repairs and upkeep. It was very clean but the amount of dingy surfaces, cracked plaster, carpet runs/ snags, and old beat up doors made it feel dirty and suspect.
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酒店回复: Hello Carolyn,Thank you for your feedback regarding your stay. We appreciate your comments about the cleanliness of the rooms, as we take pride in maintaining high standards. Your observations about the condition of the room have been noted and will be shared with our management team for consideration. We value all guest insights as they help us enhance our property and services. Thank you for bringing this to our attention, and we hope you will consider staying with us again in the future for a better experience.
4.0分
其他
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This mid-budget hotel delivered what we needed. A quiet place to sleep at night and get fueled up and ready for the day for our 4 day stay on the area.
Any issues & requests were handled immediately. Housekeeping serviced the room daily, which many fancier hotels no longer do.
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酒店回复: Hello Chris,Thank you for sharing your experience. We're pleased to hear that you found our hotel to be a quiet and comfortable place for your stay. It's great to know that our team was responsive to your needs and that you appreciated the daily housekeeping service. We hope to welcome you back for another stay in the future, ensuring you continue to have a pleasant experience while in the area.
4.0分
情侣出游
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Overall, the stay was good. Staff at the desk were friendly. The lobby was clean and a great space to hang out. That was a nice couch in front of the TV in the lobby. Breakfast was average typical hotel breakfast. The room was clean and spacious. One complaint that I do have is the exercise room was dirty. Two treadmills one with an error message and the other with a loose belt. The elliptical did not program. The floor was dirty. The equipment was dirty. There is no water or towels. I was disappointed.
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酒店回复: Hello Michael,Thank you for your feedback regarding your recent stay. We're glad to hear that you enjoyed the friendly staff and the clean lobby area. We appreciate your comments about the exercise room as well, as they help us to identify areas for improvement. Your insights regarding the equipment and cleanliness will be shared with the relevant team members. We hope to welcome you back in the future for a better experience overall.
3.0分
其他
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I found a bug in the room and the the front desk girl kindly changed the room for me. That was good. In the second room, I found the closet doors were totally unmovable and the surface of the air conditioner was so dirty. Sofa looked very old and dirty…….Won’t go there again
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酒店回复: Hello Jing,Thank you for sharing your feedback regarding your recent stay. We're glad to hear that our front desk staff was able to assist you with the room change. However, we understand your concerns about cleanliness and maintenance. Your comments are important to us and will be shared with the appropriate team to ensure we continue to improve our service and facilities in the future. We appreciate your input and hope you’ll reconsider staying with us again.
4.0分
其他
The hotel was great, only complaint which has nothing to with the hotel room, is the potatoes need to be cooked longer, other than that great stay.
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酒店回复: Hello Robert,Thank you for sharing your feedback. We're glad to hear you enjoyed your stay overall. Your comments regarding the potatoes have been noted, and we appreciate your insights as they help us enhance our guest experience. We hope to welcome you back in the future to provide another great stay.
5.0分
家庭亲子
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Breakfast was pleasant, well-stocked, and tables were cleaned immediately. Room service was daily worth new towels and trash taken out daily. We noticed a few stink bugs crawling and dead flies on the window sill, but maybe that was when a previous guest opened the window. We kept the windows closed and had no additionally pests come in. Check-in and checkout was a breeze. Thank you.
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酒店回复: Hello Jee,Thank you for your feedback regarding your recent stay. We're pleased to hear that you enjoyed the breakfast and found our service efficient. We appreciate your understanding regarding the insects, and we regularly address pest control to maintain a comfortable environment. Your comments about check-in and checkout are also appreciated, as we strive to make the process as seamless as possible. We hope to welcome you back in the future for another enjoyable stay.
4.0分
其他
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Overall, would recommend
Clean room. Lena on front desk was very friendly and accommodating. She needs business cards!
Breakfast choice was okay, could have provided fruit to go with the yoghurt at breakfast. Not a fan of the yoghurt out of the machine.
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酒店回复: Hello Stephen,Thank you for your feedback. We're glad to hear you enjoyed the cleanliness of your room and found Lena's service to be friendly and accommodating. Your suggestions regarding breakfast options are valuable, and we’ll take them into consideration for future improvements. We appreciate you sharing your thoughts with us, as guest opinions help us enhance the experience for everyone.
4.0分
情侣出游
Nice stay- we had an issue with hot water. But, they wet working on it when we checked out. Nice people and clean.
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酒店回复: Hello Celia,Thank you for sharing your experience. We're glad to hear you enjoyed the cleanliness and found our team to be friendly. We appreciate your understanding regarding the hot water issue, and we're pleased to know it was being addressed. Your feedback is valuable to us in ensuring a pleasant stay for all guests in the future.
5.0分
其他
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Wish we could of stayed another night.
Having only 1 elevator in a hotel is my only complaint. Otherwise, the stay was perfect. Check in and out was smooth, rooms were clean, and complementary breakfast was delicious!
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酒店回复: Hello Catherine,Thank you for sharing your feedback. We're glad to hear that your stay was enjoyable, and we appreciate your compliments regarding the check-in process, cleanliness, and breakfast. We constantly evaluate our facilities and services to enhance our guests' experiences. Your input about the elevator will be noted for consideration in our ongoing efforts to improve. We hope to welcome you back on your next visit!
一个月内第二次回来
Property (specifically the rooms) are rundown and in desperate need of repairs and upkeep. It was very clean but the amount of dingy surfaces, cracked plaster, carpet runs/ snags, and old beat up doors made it feel dirty and suspect.
This mid-budget hotel delivered what we needed. A quiet place to sleep at night and get fueled up and ready for the day for our 4 day stay on the area.
Any issues & requests were handled immediately. Housekeeping serviced the room daily, which many fancier hotels no longer do.
Overall, the stay was good. Staff at the desk were friendly. The lobby was clean and a great space to hang out. That was a nice couch in front of the TV in the lobby. Breakfast was average typical hotel breakfast. The room was clean and spacious. One complaint that I do have is the exercise room was dirty. Two treadmills one with an error message and the other with a loose belt. The elliptical did not program. The floor was dirty. The equipment was dirty. There is no water or towels. I was disappointed.
I found a bug in the room and the the front desk girl kindly changed the room for me. That was good. In the second room, I found the closet doors were totally unmovable and the surface of the air conditioner was so dirty. Sofa looked very old and dirty…….Won’t go there again
The hotel was great, only complaint which has nothing to with the hotel room, is the potatoes need to be cooked longer, other than that great stay.
Breakfast was pleasant, well-stocked, and tables were cleaned immediately. Room service was daily worth new towels and trash taken out daily. We noticed a few stink bugs crawling and dead flies on the window sill, but maybe that was when a previous guest opened the window. We kept the windows closed and had no additionally pests come in. Check-in and checkout was a breeze. Thank you.
Overall, would recommend
Clean room. Lena on front desk was very friendly and accommodating. She needs business cards!
Breakfast choice was okay, could have provided fruit to go with the yoghurt at breakfast. Not a fan of the yoghurt out of the machine.
Nice stay- we had an issue with hot water. But, they wet working on it when we checked out. Nice people and clean.
Wish we could of stayed another night.
Having only 1 elevator in a hotel is my only complaint. Otherwise, the stay was perfect. Check in and out was smooth, rooms were clean, and complementary breakfast was delicious!