酒店回复: Dear 黃老Thank you for staying with us and for taking the time to share your feedback. We're delighted to hear that you appreciated the cleanliness of the room, the friendliness of our front desk team, and the politeness of our floor staff.We also appreciate your comments regarding the room size and the luggage rack placement. Your input is valuable, and we will take it into consideration as we continue to improve the comfort and functionality of our rooms.We look forward to welcoming you back to MORAZEN Surabaya in the near future!Warm Regards Trio Akbar Resident Manager
酒店回复: Dear Guest User Thank you for taking the time to provide us with your valuable feedback.We are delighted to hear that you enjoyed our breakfast, restaurant, and lobby services, and felt the warmth of our hospitality. We sincerely apologize for the communication issues you encountered at the front desk. We will strengthen our staff training to ensure we provide more efficient assistance in such matters.Regarding the size of the bathroom, we will take your comments into consideration and work on improving to provide a more comfortable experience.Thank you again for your feedback, and we look forward to welcoming you back in the future with an even better stay.Best Regard Trio Akbar Resident Manager
3.0分
豪华特大床房-禁烟
商务出差
原文
翻译由AI提供
马桶下水需要修理，房间有点小，但总体来说还不错。
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酒店回复: 尊敬的Sugito
感谢您对泗水MORAZEN酒店的宝贵反馈。
对于因卫生间排水问题给您带来的不便，我们深感抱歉。您的反馈有助于我们改进，我们将采取必要措施解决这些问题。
我们期待您再次光临泗水MORAZEN酒店，再次享受愉快的住宿体验！
此致，
Trio Akbar
驻店经理
酒店回复: Dear Guest User,Thank you very much for choosing to stay at MORAZEN Surabaya and for taking the time to share your wonderful experience with us.We’re delighted to hear that you were satisfied with our convenient location, room facilities, and overall comfort during your visit for the East Food exhibition.Your kind words about our staff’s professionalism and the variety of our breakfast offerings mean a lot to us.We truly appreciate your recommendation and look forward to welcoming you back to MORAZEN Surabaya in the future. Warm Regards,Trio AkbarResident Manager
这家酒店的服务真是令人印象深刻。从入住到退房，每一刻都感受到了员工的热情和专业。房间干净整洁，设施先进，床铺舒适，让人一夜好眠。早餐种类丰富，是开始新一天的完美能量来源。总之，这是一次非常愉快的住宿体验，强烈推荐给寻找高品质住宿体验的朋友们。
酒店不错，位置绝佳。就在商场附近。
因为要去婆罗摩火山，所以只在这里短暂停留了一下！
员工们都很友善，基本上没什么不方便的地方。
啊！点了个客房服务……
蒜香意面实在是太辣了…… 除了让我肚子疼了一整天之外，其他都还不错？
房间还算干净，前台服务亲切，楼层的服务人员很有礼貌，只是房间有点小，行李架在门后上不易放，紧能放床与浴室中间的过道，比较宽点
迄今为止最好的酒店……
早餐非常棒……选择多到爆炸。
酒店环境宁静、现代又温馨……
酒店早餐挺丰富的，餐厅、门厅服务都挺热情，倒是前台沟通不太顺畅，离开时电话前台需要安排trolley取行李，等了会儿赶路，就自行拉行李退房，才发现前台根本没有安排。卫生间太小，很局促。
马桶下水需要修理，房间有点小，但总体来说还不错。
在Moarazen Surabaya入住5晚，体验超棒！酒店地理位置优越，离East Food展会场馆近，通勤便捷。房间干净整洁，设施齐全，床品舒适助我每天精力充沛参展。工作人员热情专业，服务周到。早餐丰富多样，满足不同口味需求，强烈推荐！
这是我第三次入住泗水的Morazen酒店了，每次都从头到尾体验绝佳。员工都非常友好和乐于助人，总是面带微笑随时提供帮助。房间干净、宽敞，住着很舒服，各种设施一应俱全。
地理位置也很完美。我特别喜欢这里安静的氛围和房间外美丽的景色。
早餐选择很多，还不错。
总的来说，这是一次轻松又难忘的住宿体验。我肯定会再回来，也强烈推荐给所有来这附近旅游的人！
这家酒店很不错，住得很开心，谢谢！