酒店回复: Dear Kittymiao, Thank you for choosing our hotel for your recent business trip and for taking the time to share your thoughtful feedback. We are pleased to learn that you found our conference facilities well-equipped and spacious, and that our central location provided convenient access to nearby attractions and amenities. Your comments regarding the vibrant nightlife in the surrounding area are also appreciated. While this liveliness appeals to many of our guests, we understand it may not be ideal for everyone, and we are always happy to accommodate preferences for quieter accommodations whenever possible. It was a pleasure to host you, and we look forward to the opportunity of welcoming you again in the future.Best regards, Hotel Indigo Phuket Patong
酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your impressions with us. We are truly sorry to learn that your recent stay did not meet your expectations and that the experience affected your holiday. Your comfort and satisfaction are very important to us, and it is disappointing to hear that we fell short on this occasion. Regarding the city‑view room, we sincerely regret that noise from the surrounding area disturbed your rest. Patong can be lively especially during peak periods, and we understand that this may not be suitable for all guests. Had we been aware of your discomfort during your stay, our team would have been more than pleased to assist with alternative room options to ensure a more peaceful experience. We also apologize if certain aspects of our boutique-style design did not align with what you had in mind. While our Hotel Indigo concept is inspired by the unique character of the neighborhood, we remain committed to providing a high level of comfort, cleanliness, and warm hospitality at all times. Please be assured that your feedback has been shared with our management team so we can continue improving the guest experience.We sincerely hope you might give us another opportunity to welcome you back for a more enjoyable and relaxing stay. Best regards, Hotel Indigo Phuket Patong
3.6分
城景标准特大床房
情侣出游
一般吧,尤其是旺季对应的价格,就是个正常水准。
所在区域确实夜间热闹,因此是会有蹦D声音的。
位置在芭东还算可以。有欢迎水果小吃和简单的床品布置一下。屋顶有泳池。
总体来说无功无过。
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酒店回复: Dear Valued Guest, Thank you very much for staying with us and for taking the time to share your feedback. We truly appreciate your comments and are pleased to hear that you found our location convenient, and that you enjoyed the welcome fruits, snacks, and our rooftop pool. We are glad these touches added comfort to your stay. We are, however, sorry to learn that your overall experience felt just average, especially during the peak season period. We understand that expectations are naturally higher during this time, and your feedback is very important to us. Regarding the noise from nearby nightlife, Patong is one of Phuket’s most vibrant and energetic areas, especially in the evenings. While this lively atmosphere appeals to many travelers, we understand it may not be ideal for everyone. We continue to explore additional sound‑mitigation measures and are always happy to recommend room locations that may offer a quieter environment for future stays. We also appreciate your comments about the facilities and presentation. Your feedback has been shared with our team as we work to enhance both the value and the overall guest experience. Thank you once again for your review. We hope to have the opportunity to welcome you back and provide a more memorable and enjoyable stay on your next visit to Phuket.Best regards, Hotel Indigo Phuket Patong
酒店回复: Dear Valued Guest,Thank you very much for sharing your feedback regarding your recent stay with us. We sincerely regret to hear that certain aspects of your experience did not meet your expectations.Please allow us to extend our apologies for any inconvenience caused by the laundry charges, room size, and shower facilities. We understand how important comfort and value are for our guests, and your comments have been carefully noted for our management team to review. Regarding the accommodation for children and the availability of laundry services, we truly appreciate your suggestions. Guest comfort is always our top priority, and your feedback will certainly assist us in improving our facilities and services to better meet the needs of families. We hope to have another opportunity to welcome you back in the future, where we will do our utmost to provide you with a more seamless and enjoyable experience.Best regards, Hotel Indigo Phuket Patong
酒店回复: Dear Laitugepaopao, Thank you very much for taking the time to share your thoughtful feedback. We are truly delighted to know that you appreciated the cleanliness of our accommodations and the convenience of our location. Your kind words about our housekeeping team are especially appreciated — we will be sure to pass along your compliments to them. We also sincerely appreciate your constructive comments regarding the hot water and service. Your insights are invaluable to us as we continuously strive to enhance the comfort and satisfaction of our guests. It was a pleasure having you stay with us, and we hope to welcome you back in the near future for another enjoyable experience.Best regards, Hotel Indigo Phuket Patong
酒店回复: Dear Mason,Thank you for your continued trust in choosing our hotel for your third stay, and for taking the time to provide such a detailed account of your recent experience. We deeply value your loyalty, and it is with sincere regret that we learn your stay fell short of the standards you have come to expect from us.Please accept our most respectful apologies for the inconvenience and distress caused during your room allocation and minibar verification process. We fully acknowledge how unsettling this experience must have been, particularly following a late arrival and a long journey. Your feedback has been reviewed with the highest level of seriousness by our management team.Regarding the room relocation, we regret that the level of assistance extended to you did not meet our service expectations. This matter has been formally addressed with our Front Office leadership to ensure enhanced attentiveness, professionalism, and support for guests undergoing room changes.The concerns raised regarding the minibar verification are also of significant importance to us. We adhere to strict procedures to maintain accuracy, security, and transparency for all transactions. However, we deeply regret if that manner in which the situation was communicated to you caused discomfort or was perceived as intrusive. We assure you that this incident is currently under comprehensive internal review, and further training will be implemented to reinforce respectful and appropriate communication at all times.We also appreciate your comments regarding the inconsistency of water temperature and have already shared this with our Engineering team for immediate inspection and corrective action.Your feedback is invaluable in helping us refine our procedures, strengthen staff training, and reinforce the standards of hospitality we are committed to upholding. While we regret the disappointment you experienced during this visit, we sincerely hope you will consider granting us another opportunity to welcome you back and demonstrate the level of service and professionalism you rightfully expect.Thank you once again for bringing these matters to our attention.Best regards, Hotel Indigo Phuket Patong
出差订的这家酒店,用了会议室,设备齐全空间大。出门交通便利,步行就到酒吧街和central百货,江西冷百货。适合爱玩的年轻人,晚上很喧闹。
迄今为止住过最差的英迪格,难以置信,这样的酒店居然是五星级,酒店连个像样的大堂都没有,城景房临街,外面马路上通宵都有暴走的摩托车,吵的难以入睡,艰难的5晚,严重影响了度假的心情,强烈建议把这样的酒店降级,
一般吧,尤其是旺季对应的价格,就是个正常水准。
所在区域确实夜间热闹,因此是会有蹦D声音的。
位置在芭东还算可以。有欢迎水果小吃和简单的床品布置一下。屋顶有泳池。
总体来说无功无过。
1.入住当天房间灯是坏的,沟通半天了,到半夜2.3点来修理
2.天台泳池服务员跟他妈外国人的**一样,别人一叫就汪汪汪的过去,***叫半天,心不甘情不愿的过来,我是不付钱还是怎么说?
3.前台礼宾同天台泳池服务员一样
4.整个酒店大概率只为白人服务
永远拉黑,再也不会入住
无语了,洗衣服3天,2大1小的衣服,共花费1千1百人民币。只可以住2大人,小朋友要加钱。洗澡水有一点小,房间也有一点小,这价位可以住喜来登,可以考虑其他酒店,因为楼下没有洗衣铺,不方便
一个非常有特色、与众不同的地方,房间设计得很精致,早餐也令人惊艳。地理位置优越,员工服务周到。
设施:设施设备都还不错,都很齐全,就是热水感觉忽冷忽热
卫生:卫生打扫的很不错,每天我们都会给小费,因为很贴心,第一天把我们的充电器都卷好了
服务:服务中等吧,可能住了很多家,习惯了这些常规的服务,
位置:地理位置特别好,楼下就有711 还有餐饮店,距离沙滩也特别近,一般我们都散步去海滩
一般不评论的 这个酒店是我第三次入住了 位置闹中取静 非常方便 除了部分房间洗澡水忽冷忽热外 设施还算齐全 但这次入住非常不愉快 晚上到达的普吉岛 给了我们一个最边的房间 我们拿到房卡后先去了7-11买东西 之后自行上楼 打开门发现泳池视野不好后立即在房间内拨通电话协调 期间没落座也没碰房间内任何东西 我们自行下楼换房卡搬行李 无人帮忙 之后自称酒店经理的一个女的前后给我打了三个电话并且上楼直接敲房门询问我是否打开了之前房间内的一瓶苏打水 我否认之后又不断骚扰我 说她查了监控我进去了房间所以这就是证据 在我忍无可忍且极度疲惫的状态下骂了回去并且告诉她 一瓶100泰铢的水而已 我可以付 但我一定要说清楚 并不是我打开的!所以这个酒店有安全隐患 入住之前务必带着工作人员一起进入房间检查mini bar 万一被人下药了都糊里糊涂
酒店地理位置优越,员工都非常友好乐于助人。自助早餐有各种各样的菜肴可供选择。
Indigo 酒店是芭东最好的酒店之一。无论是地理位置、服务还是客房,一切都堪称完美。
我之前住过好几次,下次还会毫不犹豫地选择这里。酒店距离海边只有150米,楼里还有很棒的餐厅、商店和咖啡馆。房间里配备了咖啡机、酒杯和洗漱用品。屋顶有游泳池和一个非常棒的酒吧。无论是独自旅行还是家庭出游,我都非常推荐这家酒店。