酒店回复: Dear Kittymiao, Thank you for choosing our hotel for your recent business trip and for taking the time to share your thoughtful feedback. We are pleased to learn that you found our conference facilities well-equipped and spacious, and that our central location provided convenient access to nearby attractions and amenities. Your comments regarding the vibrant nightlife in the surrounding area are also appreciated. While this liveliness appeals to many of our guests, we understand it may not be ideal for everyone, and we are always happy to accommodate preferences for quieter accommodations whenever possible. It was a pleasure to host you, and we look forward to the opportunity of welcoming you again in the future.Best regards, Hotel Indigo Phuket Patong

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your impressions with us. We are truly sorry to learn that your recent stay did not meet your expectations and that the experience affected your holiday. Your comfort and satisfaction are very important to us, and it is disappointing to hear that we fell short on this occasion. Regarding the city‑view room, we sincerely regret that noise from the surrounding area disturbed your rest. Patong can be lively especially during peak periods, and we understand that this may not be suitable for all guests. Had we been aware of your discomfort during your stay, our team would have been more than pleased to assist with alternative room options to ensure a more peaceful experience. We also apologize if certain aspects of our boutique-style design did not align with what you had in mind. While our Hotel Indigo concept is inspired by the unique character of the neighborhood, we remain committed to providing a high level of comfort, cleanliness, and warm hospitality at all times. Please be assured that your feedback has been shared with our management team so we can continue improving the guest experience.We sincerely hope you might give us another opportunity to welcome you back for a more enjoyable and relaxing stay. Best regards, Hotel Indigo Phuket Patong

酒店回复: Dear Valued Guest, Thank you very much for staying with us and for taking the time to share your feedback. We truly appreciate your comments and are pleased to hear that you found our location convenient, and that you enjoyed the welcome fruits, snacks, and our rooftop pool. We are glad these touches added comfort to your stay. We are, however, sorry to learn that your overall experience felt just average, especially during the peak season period. We understand that expectations are naturally higher during this time, and your feedback is very important to us. Regarding the noise from nearby nightlife, Patong is one of Phuket’s most vibrant and energetic areas, especially in the evenings. While this lively atmosphere appeals to many travelers, we understand it may not be ideal for everyone. We continue to explore additional sound‑mitigation measures and are always happy to recommend room locations that may offer a quieter environment for future stays. We also appreciate your comments about the facilities and presentation. Your feedback has been shared with our team as we work to enhance both the value and the overall guest experience. Thank you once again for your review. We hope to have the opportunity to welcome you back and provide a more memorable and enjoyable stay on your next visit to Phuket.Best regards, Hotel Indigo Phuket Patong

酒店回复: Dear Valued Guest,Thank you very much for sharing your feedback regarding your recent stay with us. We sincerely regret to hear that certain aspects of your experience did not meet your expectations.Please allow us to extend our apologies for any inconvenience caused by the laundry charges, room size, and shower facilities. We understand how important comfort and value are for our guests, and your comments have been carefully noted for our management team to review. Regarding the accommodation for children and the availability of laundry services, we truly appreciate your suggestions. Guest comfort is always our top priority, and your feedback will certainly assist us in improving our facilities and services to better meet the needs of families. We hope to have another opportunity to welcome you back in the future, where we will do our utmost to provide you with a more seamless and enjoyable experience.Best regards, Hotel Indigo Phuket Patong

酒店回复: 尊敬的宾客： 非常感谢您对我们酒店的赞赏，并感谢您在所有方面都给予我们满分的评价。我们很高兴听到您喜欢我们独特的客房设计、优质的早餐以及我们团队的周到服务。我们很高兴得知我们优越的地理位置为您的入住增添了便利。您的赞赏对我们意义重大，我们将与全体员工分享您的赞赏，以鼓励我们继续为您打造难忘的体验。我们期待很快再次欢迎您的光临。 此致， 普吉岛芭东英迪格酒店

酒店回复: Dear Laitugepaopao, Thank you very much for taking the time to share your thoughtful feedback. We are truly delighted to know that you appreciated the cleanliness of our accommodations and the convenience of our location. Your kind words about our housekeeping team are especially appreciated — we will be sure to pass along your compliments to them. We also sincerely appreciate your constructive comments regarding the hot water and service. Your insights are invaluable to us as we continuously strive to enhance the comfort and satisfaction of our guests. It was a pleasure having you stay with us, and we hope to welcome you back in the near future for another enjoyable experience.Best regards, Hotel Indigo Phuket Patong

酒店回复: Dear Mason,Thank you for your continued trust in choosing our hotel for your third stay, and for taking the time to provide such a detailed account of your recent experience. We deeply value your loyalty, and it is with sincere regret that we learn your stay fell short of the standards you have come to expect from us.Please accept our most respectful apologies for the inconvenience and distress caused during your room allocation and minibar verification process. We fully acknowledge how unsettling this experience must have been, particularly following a late arrival and a long journey. Your feedback has been reviewed with the highest level of seriousness by our management team.Regarding the room relocation, we regret that the level of assistance extended to you did not meet our service expectations. This matter has been formally addressed with our Front Office leadership to ensure enhanced attentiveness, professionalism, and support for guests undergoing room changes.The concerns raised regarding the minibar verification are also of significant importance to us. We adhere to strict procedures to maintain accuracy, security, and transparency for all transactions. However, we deeply regret if that manner in which the situation was communicated to you caused discomfort or was perceived as intrusive. We assure you that this incident is currently under comprehensive internal review, and further training will be implemented to reinforce respectful and appropriate communication at all times.We also appreciate your comments regarding the inconsistency of water temperature and have already shared this with our Engineering team for immediate inspection and corrective action.Your feedback is invaluable in helping us refine our procedures, strengthen staff training, and reinforce the standards of hospitality we are committed to upholding. While we regret the disappointment you experienced during this visit, we sincerely hope you will consider granting us another opportunity to welcome you back and demonstrate the level of service and professionalism you rightfully expect.Thank you once again for bringing these matters to our attention.Best regards, Hotel Indigo Phuket Patong

酒店回复: 尊敬的宾客： 衷心感谢您的精彩点评和满分评价。我们很高兴得知您喜欢我们的位置、我们团队的热情服务以及我们丰盛的自助早餐。您的好评对我们意义非凡，并激励着我们的团队继续提供卓越的服务。我们期待着再次欢迎您入住，享受难忘的住宿体验。 此致， 普吉岛芭东英迪格酒店

酒店回复: 尊敬的宾客： 感谢您抽出宝贵时间与我们分享您在普吉岛芭东英迪格酒店的入住体验。 我们非常荣幸能够被您这样的尊贵宾客评为芭东地区最佳酒店之一。很高兴听到您满意此次入住体验，从我们便利的地理位置、设施齐全的客房，到屋顶泳池、酒吧以及酒店内的便利设施，无不体现着您的满意。 感谢您的推荐，期待再次欢迎您入住，享受难忘的住宿体验。 此致， 普吉岛芭东英迪格酒店全体员工