酒店回复: Dear Longdayingzheng,Thank you very much for your outstanding review and for choosing to stay with us. We are delighted to hear that you enjoyed our excellent location close to shops, restaurants, and the beach. It’s wonderful to know that our newly designed rooms and overall atmosphere contributed to a pleasant stay. We are especially happy that our team made you feel welcome and well taken care of. Your kind words about our attentive service and the wide selection at breakfast truly mean a lot to us. We sincerely appreciate your time in sharing this feedback and hope we will have the pleasure of welcoming you back again for another great experience.Best regards, Hotel Indigo Phuket Patong

酒店回复: Dear GogoWang,Thank you sincerely for taking the time to share your generous feedback and for awarding us a perfect score across all categories. We are truly honored by your kind words.It is wonderful to hear that you enjoyed your stay at Hotel Indigo and that our location, with its convenient access to dining, entertainment, and transportation, added to the comfort of your visit. We are delighted that our reception and room service teams were able to provide patient, attentive, and helpful service throughout your stay, your recognition means a great deal to all of us.Your satisfaction is our utmost priority, and it brings us great joy to know that every aspect of your experience was excellent. We would be privileged to welcome you back on your next trip to Phuket and look forward to offering you another exceptional stay.Best regards, Hotel Indigo Phuket Patong

酒店回复: Dear Valued Guest, Thank you very much for staying with us and for taking the time to share your feedback. We truly appreciate your comments and are pleased to hear that you found our location convenient, and that you enjoyed the welcome fruits, snacks, and our rooftop pool. We are glad these touches added comfort to your stay. We are, however, sorry to learn that your overall experience felt just average, especially during the peak season period. We understand that expectations are naturally higher during this time, and your feedback is very important to us. Regarding the noise from nearby nightlife, Patong is one of Phuket’s most vibrant and energetic areas, especially in the evenings. While this lively atmosphere appeals to many travelers, we understand it may not be ideal for everyone. We continue to explore additional sound‑mitigation measures and are always happy to recommend room locations that may offer a quieter environment for future stays. We also appreciate your comments about the facilities and presentation. Your feedback has been shared with our team as we work to enhance both the value and the overall guest experience. Thank you once again for your review. We hope to have the opportunity to welcome you back and provide a more memorable and enjoyable stay on your next visit to Phuket.Best regards, Hotel Indigo Phuket Patong

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your stay was impacted by noise from the nearby road. Your comfort is very important to us, and we regret that this affected the quality of your rest. While our central location offers convenient access to Patong’s attractions, we understand that this can occasionally lead to noise concerns. We do offer room options located away from the main road, and our team would have been more than happy to assist with a room move during your stay to ensure a more peaceful experience. We are glad to know that you found our cleanliness, service, and amenities to be satisfactory, and we appreciate your positive comments in these areas. Your feedback regarding value for money is also noted, and we will continue reviewing our offerings to ensure they meet guest expectations. We hope to have another opportunity to welcome you back and provide a more comfortable and restful stay.Best regards, Hotel Indigo Phuket Patong

酒店回复: Dear Valued Guest,Thank you very much for sharing your feedback regarding your recent stay with us. We sincerely regret to hear that certain aspects of your experience did not meet your expectations.Please allow us to extend our apologies for any inconvenience caused by the laundry charges, room size, and shower facilities. We understand how important comfort and value are for our guests, and your comments have been carefully noted for our management team to review. Regarding the accommodation for children and the availability of laundry services, we truly appreciate your suggestions. Guest comfort is always our top priority, and your feedback will certainly assist us in improving our facilities and services to better meet the needs of families. We hope to have another opportunity to welcome you back in the future, where we will do our utmost to provide you with a more seamless and enjoyable experience.Best regards, Hotel Indigo Phuket Patong

酒店回复: 尊敬的宾客： 非常感谢您对我们酒店的赞赏，并感谢您在所有方面都给予我们满分的评价。我们很高兴听到您喜欢我们独特的客房设计、优质的早餐以及我们团队的周到服务。我们很高兴得知我们优越的地理位置为您的入住增添了便利。您的赞赏对我们意义重大，我们将与全体员工分享您的赞赏，以鼓励我们继续为您打造难忘的体验。我们期待很快再次欢迎您的光临。 此致， 普吉岛芭东英迪格酒店

酒店回复: Dear Laitugepaopao, Thank you very much for taking the time to share your thoughtful feedback. We are truly delighted to know that you appreciated the cleanliness of our accommodations and the convenience of our location. Your kind words about our housekeeping team are especially appreciated — we will be sure to pass along your compliments to them. We also sincerely appreciate your constructive comments regarding the hot water and service. Your insights are invaluable to us as we continuously strive to enhance the comfort and satisfaction of our guests. It was a pleasure having you stay with us, and we hope to welcome you back in the near future for another enjoyable experience.Best regards, Hotel Indigo Phuket Patong

酒店回复: Dear Mason,Thank you for your continued trust in choosing our hotel for your third stay, and for taking the time to provide such a detailed account of your recent experience. We deeply value your loyalty, and it is with sincere regret that we learn your stay fell short of the standards you have come to expect from us.Please accept our most respectful apologies for the inconvenience and distress caused during your room allocation and minibar verification process. We fully acknowledge how unsettling this experience must have been, particularly following a late arrival and a long journey. Your feedback has been reviewed with the highest level of seriousness by our management team.Regarding the room relocation, we regret that the level of assistance extended to you did not meet our service expectations. This matter has been formally addressed with our Front Office leadership to ensure enhanced attentiveness, professionalism, and support for guests undergoing room changes.The concerns raised regarding the minibar verification are also of significant importance to us. We adhere to strict procedures to maintain accuracy, security, and transparency for all transactions. However, we deeply regret if that manner in which the situation was communicated to you caused discomfort or was perceived as intrusive. We assure you that this incident is currently under comprehensive internal review, and further training will be implemented to reinforce respectful and appropriate communication at all times.We also appreciate your comments regarding the inconsistency of water temperature and have already shared this with our Engineering team for immediate inspection and corrective action.Your feedback is invaluable in helping us refine our procedures, strengthen staff training, and reinforce the standards of hospitality we are committed to upholding. While we regret the disappointment you experienced during this visit, we sincerely hope you will consider granting us another opportunity to welcome you back and demonstrate the level of service and professionalism you rightfully expect.Thank you once again for bringing these matters to our attention.Best regards, Hotel Indigo Phuket Patong

酒店回复: 尊敬的宾客： 衷心感谢您的精彩点评和满分评价。我们很高兴得知您喜欢我们的位置、我们团队的热情服务以及我们丰盛的自助早餐。您的好评对我们意义非凡，并激励着我们的团队继续提供卓越的服务。我们期待着再次欢迎您入住，享受难忘的住宿体验。 此致， 普吉岛芭东英迪格酒店