酒店回复: Dear Valued Guest, Thank you for your detailed and candid feedback. While we are pleased that your son enjoyed the unique experience at Koral and that you found our general facilities and service to be attentive, we are deeply concerned by the disappointing encounter at Baiyun.Please accept our profound apologies for the dissatisfaction regarding the culinary standards and ingredient integrity. We hold our gastronomic offerings to the highest international benchmarks, and your feedback has been escalated to our Executive Chef and Quality Management team for an immediate and rigorous audit.Most significantly, we take your account of the interaction with our chef with the utmost gravity. Humility, cultural sensitivity, and unwavering respect for all guests—regardless of origin—are the pillars of our hospitality. We are disturbed to learn that you felt met with defensiveness rather than a sincere commitment to your satisfaction. Please be assured that a formal internal investigation is underway to address this specific conduct and to ensure our team consistently upholds the inclusive and professional values of the Kempinski brand.We value your global perspective and thank you for bringing these critical matters to our attention. We hope to have the opportunity to restore your trust and provide you with the flawless experience you rightfully expect on a future visit.Warmest regards,The Apurva Kempinski Bali
酒店回复: Dear Valued Guest, Thank you for your exceptional and insightful review.We are honored that you praised our resort's magnificent design, from the striking central architecture to the elegant private-pool accommodations. We are delighted you enjoyed our extensive facilities, including the stunning waterside leisure areas and lush, tropical setting.We are pleased that you enjoyed the diverse cuisine and buffet selection, and we appreciate your recognition of our impeccable standards of hygiene and daily service.Your high regard for our team's proactive, multilingual service is the greatest compliment. We are thrilled that our commitment to personalized gestures, such as arranging a special occasion for your family, made your visit truly memorable.We look forward to welcoming you and your family back for another magnificent experience.Warmest regards,The Apurva Kempinski Bali
酒店回复: Dear Valued Guest, Thank you for your detailed comparison of our Villa and Suite categories. We are pleased that the Two-Bedroom Villa and the exclusive benefits of the Villa Lounge provided such excellent value for your stay.We appreciate your candid feedback regarding our facility activities and culinary suitability for Chinese and senior travelers. Your insights regarding flavor profiles and suite refreshments have been shared with our culinary team to better cater to our diverse guests.Thank you for your recommendations, and we look forward to welcoming you back to The Apurva Kempinski Bali.Warmest regards,The Apurva Kempinski Bali
酒店回复: Dear Valued Guest, Thank you for sharing such wonderful feedback! We are absolutely thrilled to hear that we exceeded your expectations and that you consider us the best hotel in the area—truly fantastic.We are delighted that you appreciated our excellent hygiene, very clean rooms, and the quality of our cuisine. We are particularly pleased that you enjoyed the incredibly delicious beef salad and oxtail soup, and found our Kids' Club a great spot for family relaxation.Your appreciation of our dedication to great food means a lot. We look forward to welcoming you back for another magnificent stay.Warm regards,The Apurva Kempinski Bali
如果你想在巴厘岛练网球,凯宾斯基离Liga Tennis Nusa Dua步行10分钟,打车2分钟。非常方便。我在这里每天早上打两小时网球,下午在凯宾斯基的spa做足疗,真的是YYDS,完美
9 / 20
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酒店回复: Dear Valued Guest, Thank you for your fantastic review! We are delighted that you found our resort to be a perfect sanctuary for your vacation and that your stay with us exceeded your expectations.It brings us immense joy to hear that you appreciated our spotless cleanliness and the symmetrical grandeur of our architectural design. We are especially proud that our team's impeccable service was able to promptly and smoothly resolve your room issue.We are so pleased you were able to enjoy our spa facilities for your foot massage and that our location proved convenient for your tennis sessions.Thank you for your high recommendation. We look forward to welcoming you back for another truly exceptional and perfect stay.Warm regards, The Apurva Kempinski Bali
酒店回复: Dear Valued Guest, Thank you for your detailed review. We are pleased to hear that you found our resort well-equipped with comprehensive amenities, including wellness activities and aquatic sports.We are delighted that you enjoyed the dining experiences at our hot pot and Japanese restaurants, and we were happy to provide a complimentary suite enhancement during your visit. We also appreciate your practical tips on exploring the nearby beaches.We have noted your candid feedback regarding the value of our breakfast buffet and the convenience of our location for external amenities. We sincerely apologize that these aspects did not entirely meet your expectations.We are committed to delivering exceptional value and are reviewing our dining programs based on your comments. We look forward to welcoming you back to this good place to relax in Bali.Warm regards,The Apurva Kempinski Bali
酒店回复: Dear Valued Guest, Thank you for your review. We're delighted to hear that you found our resort to be appealing and our team to be hospitable.We sincerely apologize that certain aspects of your visit resulted in disappointment. We are committed to ensuring every guest's experience is flawless.We hope to have the opportunity to welcome you back for a truly exceptional stay.Warm regards,The Apurva Kempinski Bali
酒店设施完善,服务很周到。Koral餐厅的海底餐厅非常棒,我儿子很喜欢。
避雷白云餐厅,尤其是火锅。猪骨汤锅底不好吃,淡而无味,食材也不够新鲜。每人150澳元(近800人民币)的套餐里只有一只生蚝,还不新鲜。主厨出来看我们是中国人,要求中文沟通。不仅没道歉,还说他们的生蚝和外面的便宜货不一样。言下之意,我们没吃过好的,分辨不出新鲜与否。之后又说他曾在法国餐厅十多年,他的火锅汤底配方非常高级,没有味精,李强总理都吃过。首先我们旅行吃过世界各地的生蚝,不会连新鲜与否都分辨不出。其次,作为中国人,吃过那么多火锅,这个火锅真的是普通的不能再普通了。汤底,食材普通,服务就得跟上,才配得上这个价钱。也不知道这位中国来的主厨是不是因为我们是中国人才这个态度。其他服务人员的服务都还不错。在凯宾斯基的最后一餐,扫兴
设施:公区神圣宏大,L层极高的穹顶透光下印尼宗教特色和洗脸的德国建设理念柔和,打造了无与伦比的酒店大堂,外接平台,悬崖下眺可俯视泳池/餐厅/沙滩。餐厅种类齐全,早饭自助餐绿色传统甜点和鸡蛋料理十分好吃,游泳池中心无边泳池打卡漂亮,靠近大堂儿童区游玩设施齐全,海边bar和沙滩bench十分多,不会没有位置,下午蓝天大海很出片。泻湖双床房带私人泳池十分奢华,早上房前游泳后办公发呆都可以在私人bench,床具舒服,房间布置充满本土造型物。
卫生:十分整洁,每日整理更换,私人泳池落叶也分早上下午打扫,一天一换水,水质很好,没有bali belly困扰,可以放心使用冰块。
环境:位于Nusa dua,海水湛蓝,浪潮适合初步冲浪者,酒店围歁内可进行简单划桨,单人板等水上运动。丛林感极强,房间往窗外望去尽管紧靠早餐餐厅,但完全身处热带雨林感觉,蚊虫不多,泳池边饲养了孔雀,小松鼠在早上活动活跃。
服务:全球五星级酒店中,体感最好的服务,每位职员都会英语且会主动问好,会提供行李搬运,event准备和女性私人服务,令人在酒店住宿期间既能领略到印尼巴离岛的人文风土,也能享受奢华体验,适合家庭情侣3天-5天以酒店度假为主的旅行。
父母很喜欢准备的惊喜event,感谢完美的服务。
在凯宾斯基订了两个房型,分别是两卧室别墅和悬崖海景套房。对比之下,两卧室别墅的性价比高很多。接下来分享下我的入住感受。
先说优点:酒店大堂很漂亮。别墅mini bar免费且每天补充一次。有Villa Lounge可以吃早餐(到中午12点),下午15-17点下午茶,全天有免费非酒精饮料(到晚上21点),礼遇很丰富。工作人员都很热情。
接下来说缺点:酒店公共设施不多,可玩性不强,除了泡泳池没太多项目选择。别墅在大堂外侧边,不往大堂走的话完全没有景色看,胜在安静。酒店菜色不是很符合中国人的胃口,尤其老年人普遍吃不惯(包括套房送的坚果口味也怪怪的)
根据我的住房体验,如果是喜欢泡泳池,又爱喝饮料和酒的,住这个是值的。如果都不占,可以再多比较
来之前觉得国内凯宾斯基就那样,来这后才知道这是这块地区最好的酒店,真的很棒。卫生条件好,东西超好吃,一定要点牛肉沙拉和牛尾汤,东西好吃实在太重要了,早餐也不错。房间弄得很干净,儿童俱乐部也不错,带娃来可以解放自己一会儿
如果你想远离澳洲白人成堆的巴厘岛奢华酒店,那种拖家带口来巴厘岛玩连吃个早饭都要和你抢座位的那种讨厌,那你就应该来凯宾斯基,这个价格足以剔除这些吵闹的白人
凯宾斯基满足了我离开澳洲来巴厘岛躺平的梦想,酒店很新,服务一流,干净整洁,建筑风格是那种现代+巴厘岛传统文化风格,处处对称,非常有规模和气派,对我这种强迫症患者简直是完美
拿到房间以后不巧是靠近旁边建筑工地,据说在建华尔道夫,施工噪音下午有点大,立刻打电话到前台,即刻被换到酒店另一边的楼(靠近里兹卡尔顿),服务到位没挑剔,还送了各种果盘,一瓶意大利红酒和一盒曲奇表示歉意👍
如果你想在巴厘岛练网球,凯宾斯基离Liga Tennis Nusa Dua步行10分钟,打车2分钟。非常方便。我在这里每天早上打两小时网球,下午在凯宾斯基的spa做足疗,真的是YYDS,完美
从里到外都伺候的服服帖帖,酒店什么都齐全,健身房瑜伽马杀鸡,沙滩有教桨板皮划艇课程提前预约、吃的一家火锅一家日料,出品都不错,早餐一位两百多,说实话不值这个价,东西很一般但是酒店外面想找吃的都要打车,便利店要走挺远的,还有个水底餐厅要提前预约,感觉咱们糙汉不适合那个调性,淡季给我免费升级套房不错,酒店超级大,来回都要接驳车,沙滩质量一般吧,泡泡酒店玩玩还行,真想玩沙滩打个车去潘达瓦或者努沙杜瓦可玩得多,一句话这里很适合来巴厘岛躺平酒店
入住这家酒店的体验简直令人震撼,这是我前所未有的感受。酒店大堂入口处是挑高的设计,气势恢宏,池塘里锦鲤嬉戏,手工雕刻的天花板更是令人叹为观止,让人不由自主地发出惊叹。地板铺着大理石,其中点缀着泛着青白色光芒的石材,尽显奢华。客房空间宽敞,住起来非常舒适。当然,清洁工作也做得一丝不苟。唯一的“缺点”可能就是酒店太大了,去哪里都挺费劲的,哈哈。但这也增加了探索的乐趣!这次酒店住宿体验堪称完美,这绝对是我会再次选择入住的酒店之一。
这家酒店美极了,完美地捕捉到了巴厘岛的精髓。从我们抵达的那一刻起,每一位工作人员都面带温暖的笑容,真诚地欢迎我们——他们的服务真正发自内心。我们还惊喜地获赠了升级至带私人泳池的初级套房,这让我们的住宿体验更加特别。
度假村占地14公顷,提供了许多宁静的放松之地,所以即使客人很多,也感觉像是拥有了整个地方。度假村的食物非常美味,而且电瓶车服务让出行变得十分便利。
我们很幸运预订到了Koral餐厅的餐桌,它的体验远超我们的预期——食物、氛围和服务都无与伦比。我和我丈夫在那里度过了最难忘的用餐体验之一。
我们在这里的每一刻都堪称完美。迫不及待想再来!
这是一家非常棒的酒店。
白云火锅餐点比预期中还要美味,在屋顶酒吧看到的夜景也很棒。
住宿期间刚好遇到婚礼,还看到了烟花,很开心。
早餐比较普通。在私人海滩划皮划艇也很有趣。游泳池非常大,一点也不拥挤。
设施没话说,很豪华,房间无功无过,不过这个海洋阁我不理解,看不到海,就是泄湖房2楼
早餐还是很丰盛,但是品种不是特别多,有些需要单点,泳池很漂亮,有好几个,傍晚点了火把特别漂亮,但是处的位置附近没超市,还是不太方便的