酒店回复: Dear trip.com User, Thank you very much for providing this positive feedback.We are very delighted to see that you had a great stay at our hotel.Our team is proud to receive this great score and we see it as a big compliment for our hard work.We look forward to welcoming you back to easyHotel soon.Team easyHotel Newcastle
酒店回复: Dear Guest,We are sorry to hear that your stay was not what you expected from us.The concept of easyHotel is to offer compact and affordable rooms in a great location. Our rooms are built efficiently and offer the basic needs to keep our prices as low as possible. During your booking process you can see all our different room types and their features (size, facilities, pictures) and you can book the room which fit with your needs. Also, our reception is open 24 hours, and always you can find there one of our staff members happy to assist you with any issue. We are very sorry if this has not been made clear to you before you booked your stay with us and we hope to see you again soon in any one of our locations across Europe.Best regards,easyHotel Newcastle Team
酒店回复: Dear HAODONG FANG,Thank you for choosing to stay with us and for taking your time to leave us a review.We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us. Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again.Kind regards,easyHotel Newcastle Team
酒店回复: Dear Kafeialibaba,Thank you for choosing to stay with us and for taking your time to leave us a review.We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us. Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. We are sorry to hear that your stay was not what you expected from us. The concept of easyHotel is to offer compact and affordable rooms in a great location. Our rooms are built efficiently and offer the basic needs to keep our prices as low as possible. During your booking process you can see all our different room types and their features (size, facilities, pictures) and you can book the room which fit with your needs. Also our reception is staffed 24 hours, and always you can find there one of our staff members happy to assist you with any issue. Our pricing structure is aligned with the local market considering various factors such as demand, occupancy and events happening in the city and we always strive to provide a fair and competitive pricing structure in line with competitors.It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again.Best regards,easyHotel Newcastle Team
酒店回复: Dear Guest User,Thank you for choosing to stay with us and for taking your time to leave us a review.We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us. Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. We request a bank card during the check-in process for security in the booking, but we do not take any payment unless you request us to do it. All that information is provided during your booking process, please accept our apologies if that information was not clear before placing your booking. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again.Best regards,easyHotel Newcastle Team
住了两天无障碍房，宽敞，安静，感觉特别舒服。离纽卡斯尔大教堂和城堡都很近，还有高桥。交通便捷，会考虑再入住的。
虽然离火车站不太远，但也不太推荐，房间实在太小了。且走去酒店需要走一个大坡，拖着箱子就很难受。房间小得箱子都没法打开，只能铺在入门口处，放了箱子就不能出门了，😅😅😅而且床头柜都省略了，直接就是一个小格子代替。洗澡间也是转不开身，整个房间就很压抑。第二天就转去住福朋了，居然价格比他还便宜，当初不知为啥**。
卫生，周边环境都不错，知道英国酒店普遍较小，没想到这么小。房间不规整，斜三角，床的另一边走不过去。服务中规中矩。
位置好，离纽卡斯尔火车站走路10多分钟，离古堡和纽卡斯尔大教堂都不远，周边酒店饭店也挺多的，还是挺方便的。酒店前台热水免费，挺好的。
缺点是房间小，太小了，才11平米，和国内没法比，而且床才1.31，两个人睡挺挤的。
我们是参加孩子毕业典礼来住的，头一天房价300多，第二天竟然飙升到了1300多，而且是面积仅11平的逼仄的房间，无法想象。
因为入住后孩子行程有变动，和店家沟通取消第二天的行程，无论怎么沟通都不行，无奈孩子取消了和同学一起的活动，也是没谁了，能理解但是不好接受。
出门在外真的和国内没法比。
卫生和位置都还算可以的廉价连锁酒店，订的无窗房但因为在顶楼还有个小天窗，有电梯方便拖行李，进电梯需要刷房卡感觉比较安全。但是任何额外服务（如wifi、寄存行李）都要另外收费，看自己需求。
不过有一点我比较在意，入住酒店时前台要了一张信用卡拿去看，并不是为了授权押金，似乎只是看了看。虽然后来查到酒店政策是有说入住时要提供本人银行卡，但我觉得这还是会增加盗刷风险，毕竟所有信息都暴露给了别人。目前离店一周没有发生盗刷情况，但提醒要住这家店的其他朋友最好至少遮挡自己信用卡的安全码。
我能理解酒店缺少一些便利设施，比如房间里没有水壶、咖啡或茶包，也没有供等候的顾客使用的洗手间（但前台接待员有）。每当我男朋友在纽卡斯尔和我开商务会议时，他总是预订这家酒店，因为地理位置绝佳。但是好几次我都遇到了同样的问题，而且前台接待员的态度很不愉快。她叫Shahib，或者名字以“Sha”开头，我看不清楚。
但我们第一次踏入酒店时，没有受到欢迎，只看到她粗鲁地看着我。我走上前礼貌地问：“你好，我们来办理入住（当时是中午12点）。” 她说“好的”，然后问：“你预订了提前入住吗？” 我说“没有”。她就不再说话了，看着我的眼神好像在说：“如果你没有预订提前入住，那你来这里烦我干什么？” 我只好说：“好的，我知道了，下午3点入住。” 她本可以告诉我们“3点入住，所以你们需要等一下。”
然后我们坐在那里等，她和她的同事们大声说笑。我很不高兴，我男朋友进去要求取消预订，她说：“好的，如果你取消，还是要收费的。” 我男朋友很生气。然后我非常轻声地问：“我们等候的时候这里有供顾客使用的洗手间吗？” 她只说了“没有”，然后就没下文了。之后，她又让我们提前入住了，表现出老板和掌控整个纽卡斯尔的态度。
我本不打算把这件事放在心上，也不想写评论，但我们退房那天，我拿着钥匙，礼貌地走到前台，说：“你好，我想……” 她甚至没看我一眼，也没让我把话说完，只是看着她的手机大声说“谢谢”，就是为了让我放下钥匙赶紧走。我在这家酒店住了五次，五次都对这里的客户服务感到不愉快。这家酒店还不错，但对酒店行业来说，最简单也最优先的事情是顾客体验，而你们做得并不好，这让我的几次旅行都感到不舒服。我没有资格评判任何人的态度，但至少应该把工作做好。除此之外，酒店很干净整洁，床也真的很舒服。
Google地图定位的餐厅和酒吧都在码头边上，非常方便。
酒店员工特别友好，24小时随时提供帮助。
他们家的浴室很棒，干净整洁。虽然景观不太好，但价格很亲民，如果再去纽卡斯尔我肯定还会再订这家酒店。
酒店距离纽卡斯尔中央车站步行约12-15分钟，距离盖茨黑德千禧桥步行5分钟。房间有点小，但考虑到价格，这也是意料之中的。前台员工很友好。房间设施基本够用。唯一的问题是，酒店寄存行李每件收费5英镑。
酒店位置很好，靠近河边和市中心，是过夜的好地方。