酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ & Suites Chattanooga - Downtown. We strive to provide guests with all the comforts of home, so we are disappointed to see your 2/10 score. We're very sorry to hear about the less than ideal experience you encountered regarding the conditions of the towels and linen you described. You also highlighted that the TV remote didn't work and you were given a different room type than what your reserved. This is certainly not the experience we aim to provide, and we'll ensure this is addressed moving forward. This location does not offer breakfast, however, complimentary coffee and tea is served in the lobby and local restaurants are close by.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours,ShakeemRed Roof Management RediResponse Specialist
1.0分
家庭亲子
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Fridge does to works… carpet is wet and smells terrible, no AC this is a hell, restroom is insane lights does not works, hair stuck in the tube and come out when you take the shower, coffee machine is broken, TV hangs from the wall… this is insane and I want my money back!
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酒店回复: Dear Respected Traveler,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ & Suites Chattanooga - Downtownt. We sincerely apologize for the terrible experience you had. It is disheartening to learn about the broken appliances, wet carpet, non-functional AC, and bathroom issues. We hold ourselves to a higher standard of cleanliness and maintenance, and it’s clear your expectations did not meet those standards during your stay. Please accept my sincerest apologiesAt Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,JannaRed Roof ManagementRediResponse Specialist
1.0分
家庭亲子
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NO BREAKFAST!!! They advertise breakfast, but its only coffee, & packaged donuts! Hall ceiling tiles are filled with black mold. The only pleasant thing I can say is the room was clean, nothing was broken,
Also I booked through *******, but it's less registering at the hotel.
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酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ & Suites Chattanooga - Downtown. I sincerely apologize that we did not meet your expectations during your stay. It is unacceptable that our breakfast offerings were misrepresented, and I assure you that the property has complimentary coffeehouse-style coffee and tea in the lobby and breakfast is not available. I wish to express my deepest regret about the compromised state of the ceiling tiles and the potential mold contamination you observed. We are appreciative of your confirmation that the room's overall cleanliness and amenity operations were satisfactory.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that I will make sure to share your comments with the rest of our team. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way.Very truly yours,JMRed Roof Management RediResponse Specialist
2.0分
其他
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Jet2Holiday
The hot tub jets did not work and the tv would not cut on. All the sockets looked like they had been ripped out of wall and the bed sheet had orange stains near the foot of the bed. There is a lot of homeless people around the corner. I survived but would not do it again.
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酒店回复: Dear Respected Traveler,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ & Suites Chattanooga - Downtown. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies multiple issues you experienced during your stay. The malfunctioning hot tub jets, TV problems, damaged sockets, and stained bedsheets are all unacceptable. We will assure to address these concerns with our team.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,JannaRed Roof ManagementRediResponse Specialist
2.0分
其他
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Staff was nice, the parking lot was a little sketchy with limited parking. The beds were very rough and uncomfortable. We were also able to hear everything going on outside even though we were on the second floor.
Would not recommend to anyone.
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酒店回复: We are really sorry about that hopefully you wont have tis experience again
1.0分
家庭亲子
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Horrible customer service. The counter guy told me I could cancel one night on the phone, but on check-in, he said no and charged me for both nights. The building, elevator, hallways, room, everything was dirty and in terrible condition. It smelled of mildew and urine, there were cockroaches in the room, the air conditioning and TV didn't work, and they had no choice but to refund our money. It was a terrible experience, being my first time visiting Tennessee.
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酒店回复: Dear Valued Guest,Thank you for sharing your experience at Red Roof PLUS+ & Suites Chattanooga - Downtown. I’m truly sorry to learn about the problems you faced, especially regarding the information about your cancelation as well as the cleanliness and condition of our hotel not meeting your satisfaction. We also regret to hear about the cockroaches you encountered as well as the maintenance concerns you noticed.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.We will address these issues with our staff to ensure improvements are made. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
5.0分
其他
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Worth it!!
It is not the fanciest hotel but it’s definitely the most affordable and very comfortable for the price you pay. They keep it very clean and I have never had an issue. What I love the most is their security system. You may only have a card to enter through the doors and they also have free parking! I have stayed with numerous times and I also leave satisfied.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback about your experience at the Red Roof PLUS+ & Suites Chattanooga - Downtown. It's wonderful to hear that you find our hotel both affordable and comfortable, and that you appreciate our cleanliness and security measures. We are delighted that the security system and free parking add to your satisfaction during your stays. It means a lot to us that you've chosen to stay with us numerous times and always leave satisfied.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve, please contact me below. Sincerely,JMRed Roof Management RediResponse Specialist
2.0分
其他
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RUBY FALLS
There were scratches on the floor from another person, a c did not work properly, people hanging outside of the hotel, room smelt of mold and mildew, no freezer in the refrigerator, poop stains on the door in the bathroom, poop stains on the shower curtain, toilet paper holder coming out of the wall, lots of problems.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ & Suites Chattanooga - Downtown. I am deeply sorry to hear about the numerous issues you encountered during your stay, including the scratches on the floor, malfunctioning AC, concerns about the people outside, mold and mildew smell, lack of a freezer, and unsanitary conditions in the bathroom. Please accept our sincerest apologies for failing to meet your expectations and for the unacceptable state of your room. Our goal is to provide a safe and comfortable environment for all our guests and we're disheartened that we did not achieve this during your visit.I will make sure to share your comments with the rest of our team. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JoeRed Roof ManagementRediResponse Specialist
我们房间里有些“额外的客人”——蟑螂！高级房又吵又糟糕。服务也特别差劲。
蟑螂和 ******** 住起来很脏
省钱啦！！
我和家人在这家酒店住了一晚。幸好只住了一晚。我们到达时，酒店外观看起来有点旧了。之后我们办理了入住手续，去了房间，我预订的是带沙发的房间，结果酒店给了我一间带厨房的房间。而且，床单上有污渍。遥控器坏了。浴室里的毛巾也很脏。早餐也没有像网站上宣传的那样供应。
Fridge does to works… carpet is wet and smells terrible, no AC this is a hell, restroom is insane lights does not works, hair stuck in the tube and come out when you take the shower, coffee machine is broken, TV hangs from the wall… this is insane and I want my money back!
NO BREAKFAST!!! They advertise breakfast, but its only coffee, & packaged donuts! Hall ceiling tiles are filled with black mold. The only pleasant thing I can say is the room was clean, nothing was broken,
Also I booked through *******, but it's less registering at the hotel.
Jet2Holiday
The hot tub jets did not work and the tv would not cut on. All the sockets looked like they had been ripped out of wall and the bed sheet had orange stains near the foot of the bed. There is a lot of homeless people around the corner. I survived but would not do it again.
Staff was nice, the parking lot was a little sketchy with limited parking. The beds were very rough and uncomfortable. We were also able to hear everything going on outside even though we were on the second floor.
Would not recommend to anyone.
Horrible customer service. The counter guy told me I could cancel one night on the phone, but on check-in, he said no and charged me for both nights. The building, elevator, hallways, room, everything was dirty and in terrible condition. It smelled of mildew and urine, there were cockroaches in the room, the air conditioning and TV didn't work, and they had no choice but to refund our money. It was a terrible experience, being my first time visiting Tennessee.
Worth it!!
It is not the fanciest hotel but it’s definitely the most affordable and very comfortable for the price you pay. They keep it very clean and I have never had an issue. What I love the most is their security system. You may only have a card to enter through the doors and they also have free parking! I have stayed with numerous times and I also leave satisfied.
RUBY FALLS
There were scratches on the floor from another person, a c did not work properly, people hanging outside of the hotel, room smelt of mold and mildew, no freezer in the refrigerator, poop stains on the door in the bathroom, poop stains on the shower curtain, toilet paper holder coming out of the wall, lots of problems.