酒店回复: Dear Ben, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ RALEIGH DOWNTOWN - NCSU/CONV CENTER. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the friendly staff at the reception, the cleaning team who were polite, the quality of the hotel and the other kind remarks mentioned. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
3.0分
其他
原文
翻译提供方：Google
糟糕的客户服务和质量
客户服务很差，淋浴间没有浴帘。前门和浴室门都关不上，除非你用力关上。电视遥控器不好用。
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酒店回复: Dear Valued Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ RALEIGH DOWNTOWN - NCSU/CONV CENTER. You mentioned the service you received was poor, the shower did not have a shower curtain, the doors were faulty and the tv remote did not work well. I want to assure you that the problems you faced do not align with the level of hospitality we aim to provide. We at Red Roof are committed to implementing effective solutions and taking the necessary steps to prevent any recurrence to ensure our guests are well-served and content. We appreciate your business and truly valued your feedback. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Valued Guest,Thank you for sharing your experience at Red Roof PLUS+ Raleigh Downtown – NCSU/Conv Center. We appreciate you taking the time to leave a review. While we understand your feedback is brief, we are always striving to improve our guest experience. Our goal is to exceed the expectations of our guests.We would welcome the opportunity to understand more about what we could have done better to exceed your expectations. Thank you for choosing Red Roof. We value your patronage and hope to provide a better experience in the future.Sincerely,ViktorRed Roof Management RediResponse Specialist
2.0分
家庭亲子
The key cards to open your room door don't work the majority of the time. Bathroom tub had mold growing...
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酒店回复: Hello,Thank you for staying with us. I am sorry that your stay did not meet your expectations. In the future if you experience a problem during your stay, please alert the front desk so that we can correct the issue and make your stay more accommodating. I will share your comments with my team, and I can assure you that corrective measures will be taken. Thank you again and I hope you will give us the opportunity to better serve you on your future travels.Best regards
2.0分
其他
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The elevator was broken, the card reader for the side entrance was broken, the bathroom door wouldn't close, the hallways smelled like stale cigarette smoke, the shower was weak, my room key card stopped working once, and I ran over a syringe with my bike in the parking lot and now my front tire leaks.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Raleigh Downtown – NCSU/Conv Center. I am deeply sorry to hear about the multitude of issues you experienced during your stay. The state of the elevator and card reader, bathroom door, unpleasant odors, shower and key card problems. Please accept our sincerest apologies for failing to provide a comfortable and safe environment. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Very truly yours,AnnRed Roof Management RediResponse Specialist
我喜欢红屋顶酒店。
100%禁烟酒店，除非你和前台是朋友……那样的话在里面抽烟就完全没问题！我们入住时的开端真是俗不可耐。酒店位置也不好，罗利的高犯罪率区域，流浪汉很多。我们是来出差的，如果当初有足够时间找住处，我肯定会选别的地方。真是一分钱一分货。房间里没有微波炉和冰箱，没有热水，整个房间过时又脏。Red Roof酒店真是碰运气，而这家完全没碰上好运气。
便宜的酒店，但有时会很吵，而且周围环境不太友好。
总之很差！
建议只住一晚
走廊里有股难闻的味道，他们留了 3 天 2 条毛巾，没有洗发水或护发素，一张卫生纸，我打电话索要，他们说我必须下去要毛巾。
他们从来不来打扫房间或捡垃圾。
非常好
接待处和所有工作人员都很友好和乐于助人。前台工作人员能够帮助我们解决任何问题，房间也非常完美。清洁人员在打扫我们的房间时非常有礼貌和细心。酒店的质量非常完美。去年来过这里，今年也来过这里，明年一定会再来这里。
糟糕的客户服务和质量
客户服务很差，淋浴间没有浴帘。前门和浴室门都关不上，除非你用力关上。电视遥控器不好用。
好的
The key cards to open your room door don't work the majority of the time. Bathroom tub had mold growing...
The elevator was broken, the card reader for the side entrance was broken, the bathroom door wouldn't close, the hallways smelled like stale cigarette smoke, the shower was weak, my room key card stopped working once, and I ran over a syringe with my bike in the parking lot and now my front tire leaks.