酒店回复: Dear Anonymous,We are incredibly disappointed to read your review, not because of constructive feedback—but because of the misleading and unfounded accusations you’ve chosen to make publicly.Firstly, our property undergoes regular professional pest inspections in accordance with stringent Australian health and safety regulations. There have been no reports of insect issues from any other guest before or after your stay, nor have our inspections revealed any such problem. Suggesting that your family contracted herpetic urticaria—a viral skin condition typically unrelated to insect bites—and attributing it to our hotel without any medical verification is not only careless but damaging to the reputation of hardworking hospitality professionals.While we take genuine guest concerns seriously and act swiftly on credible issues, we will not accept baseless, alarmist claims that are clearly designed to sensationalise or discredit without evidence. If your family was experiencing a medical condition, the appropriate course of action would have been to notify us immediately during your stay so we could assist or investigate properly—not wait to post dramatic accusations online.Our team works tirelessly to provide a safe, comfortable environment for all guests. We stand firmly by the cleanliness, hygiene, and safety of our hotel.Should you have legitimate evidence to support your claims, we invite you to contact us directly. Otherwise, we suggest refraining from making defamatory remarks in the future.Sincerely,Andrew Property Manager

酒店回复: Dear Guest User,Thank you for your feedback, though we must say your review seems more like a reflection of unrealistic expectations than of the actual quality and value we provide.You booked a 2-Bedroom apartment, not a luxury suite with panoramic views. Our website clearly outlines the room type, facilities, and features—there are no hidden surprises. To criticise a room for having “no view” when none was advertised or promised feels more like fault-finding for the sake of it.As for the “average facilities,” our rooms are consistently rated highly by other guests for comfort, cleanliness, and practicality—especially for travellers looking for a convenient, well-located place to stay with ample parking, which you yourself acknowledged.We offer exactly what we advertise, at a fair rate. If you were expecting luxury extras, perhaps a different category of accommodation would have been more appropriate for your needs.We remain proud of our offering and are always happy to welcome guests who appreciate good value, clear communication, and honesty.Kind regards,

酒店回复: Hello Ellen,Thank you for your great review. We look forward to having you here again.Happy new year.