酒店回复: Hello John,We apologize for any inconvenience you experienced during your stay. Our team values your feedback and will address the issues mentioned to improve our services. We appreciate your past patronage and hope you reconsider staying with us in the future.
酒店回复: Hello Jaclyn, We appreciate you bringing this to our attention and apologize for any inconvenience caused during your stay. Guest feedback is vital for our improvement, and we will address these issues promptly. Your comfort and safety are our top priorities.
2.0分
其他
原文
翻译提供方：Google
请求的房间不可用，我觉得我应该知道这一点。
我本可以住在其他地方。
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酒店回复: Hello Catherine, We apologize for any inconvenience caused by the room availability and any disappointment this may have caused. Our team is constantly working to improve our communication to ensure the best possible experience for our guests. Should you have any further concerns or feedback, please do not hesitate to reach out to our management team directly for assistance.
酒店回复: Hello Stephanie,We're pleased to hear that you found our front desk staff and room cleanliness satisfactory. We appreciate your feedback regarding the towels provided and will take this into consideration for future improvements. We're glad you enjoyed our breakfast offerings. Thank you for sharing your experience with us.
酒店回复: Hello Lonnie,We appreciate your feedback and regret to learn about your experience. Our team continually works to enhance our guests' comfort and we will address your concerns accordingly. For future visits, feel free to connect with our management team for any assistance needed with your stay. Thank you for sharing your thoughts with us.
5.0分
情侣出游
原文
翻译提供方：Google
不错的酒店
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酒店回复: Hello GABRIEL,Agradecemos su comentario positivo sobre su estancia en nuestro hotel. Esperamos tener el placer de recibirlo de nuevo en el futuro para seguir brindíndole un servicio de calidad.
4.0分
家庭亲子
原文
翻译提供方：Google
好的
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酒店回复: Hello Marian,We appreciate you taking the time to share your experience with us. Our team values your feedback as it helps us improve our services for future guests. Please feel free to reach out to our management team to discuss any concerns further. Thank you for choosing to stay with us.
5.0分
家庭亲子
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The nicest hotel I've stayed in in a long time. Large room in excellent condition; the bathroom mirror warmer was a nice touch. Breakfast was good, coffee choices were excellent, parking was good and the overall condition of the property was excellent. Though a little expensive, I think it was a reasonable value. Some small nits; some of the receptacles (on the bed lights) didn't work, and the sink was offset to the right of the mirror which was a little odd. Overall a great stay which stands out above most I've stayed in recently.
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酒店回复: Hello Gary, Thank you for your thoughtful review. We're delighted to hear you enjoyed your stay and appreciated the room features and amenities. We also value your feedback regarding the receptacles and sink placement; your comments will help us as we continue to enhance our guest experience. It's wonderful that our hotel stood out for you, and we hope to welcome you back for another memorable visit in the future.
4.0分
家庭亲子
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It appears obvious they have worked to improve the property. The rooms are clean and nicely decorated and updated. The staff is excellent especially Maria who went above and beyond to help. But three things detracted from the stay. A smell in the hall (that Maria worked hard to eliminate, exercise equipment that didn’t work and some of the property that was in bad shape ( I.e. the wall around the elevator on the 3rd floor. That said, the positives outweigh the negatives.
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酒店回复: Hello Randolph,Thank you for sharing your valuable feedback. We're glad to hear you enjoyed the cleanliness and decor of the rooms, as well as the excellent service provided by Maria. We appreciate your comments regarding the areas that need attention, and rest assured, your observations have been noted for future improvements. We’re thrilled that the positives outweighed the negatives during your stay and hope to welcome you back soon for an even better experience.
4.0分
其他
Hopewell
Clean room, everything is well cared for, but it is not modernized, it is looking tired. Comfort- nice couch and chairs, the bed is not comfortable
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酒店回复: Hello Karl,Thank you for sharing your feedback regarding your recent stay. We are pleased to hear you found the room clean and well cared for. Your comments about the decor and comfort of the bed are invaluable, and we appreciate you bringing them to our attention. We continually seek ways to enhance our guests' experience, and your insights will help inform future updates. Thank you for your comments, and we hope you consider staying with us again in the future.
抵达后，我站在服务台前等着有人出现。20分钟后，他来了。
他们把床换成了金属框架/弹簧系统，床垫太薄了，我们能感觉到床的每个接缝。床太糟糕了——所以其他都不算什么。我们经常在95号州际公路上旅行，以前也住过这里。再也不会来了。
不太好
我们房间里从瓷砖入口到地毯的过渡金属件松了，钉子露了出来。我们的马桶冲水停止了。总共只在那里待了9个小时。
请求的房间不可用，我觉得我应该知道这一点。
我本可以住在其他地方。
好的
行政部门值班的波多黎各女士非常友好和乐于助人，房间干净，味道好闻，我唯一不喜欢的是他们给我们的毛巾是泳池毛巾，这很棒，而且早餐很完美。
这家酒店的评价很高，但设施非常陈旧。床是铝制框架的，我还是第一次见到这种床。家具破损，空调噪音很大。
不错的酒店
好的
The nicest hotel I've stayed in in a long time. Large room in excellent condition; the bathroom mirror warmer was a nice touch. Breakfast was good, coffee choices were excellent, parking was good and the overall condition of the property was excellent. Though a little expensive, I think it was a reasonable value. Some small nits; some of the receptacles (on the bed lights) didn't work, and the sink was offset to the right of the mirror which was a little odd. Overall a great stay which stands out above most I've stayed in recently.
It appears obvious they have worked to improve the property. The rooms are clean and nicely decorated and updated. The staff is excellent especially Maria who went above and beyond to help. But three things detracted from the stay. A smell in the hall (that Maria worked hard to eliminate, exercise equipment that didn’t work and some of the property that was in bad shape ( I.e. the wall around the elevator on the 3rd floor. That said, the positives outweigh the negatives.
Hopewell
Clean room, everything is well cared for, but it is not modernized, it is looking tired. Comfort- nice couch and chairs, the bed is not comfortable