酒店回复: Dear Chenmiyuxiaobaidaiwangdemeimaobao,Thank you for sharing your accommodation experience and your affirmation. We are very pleased to hear that the team's thoughtful care and proactive assistance provided a comfortable and convenient stay for you, leading to a good impression of our hygiene and overall service.Additionally, thank you for conveying your opinions on the firmness of the bed. We value the comfort preferences of every guest and strive to offer an ideal resting experience for you and your fellow travelers through considerate service and attention to detail.We look forward to seeing you again soon at Gatwick and continuing to provide you with a pleasant start to your journey.Warm regards,The London Gatwick Sofitel Team
1.0分
家庭房 - 01 特大床， 02 单人床和 01 沙发床
商务出差
房间这么贵 设施很差 床不平 中间都鼓起来 睡的很不舒服 早餐很差
展开
酒店回复: Dear Guest,Thank you for sharing your feedback. We are sorry to learn that your stay did not meet expectations and that comfort and dining fell short of what we aim to provide.We strive to deliver value through our high-quality services and convenient location, and we appreciate your perspective on pricing. Your comments are important to our team as we remain committed to an experience defined by comfort, consistency, and thoughtful hospitality.We hope to have the opportunity to better serve you on a future visit.Warm regards,Sofitel London Gatwick Team
酒店回复: Dear Guest,Thank you for sharing your experience with us. We are delighted to hear that you felt calm and assured with your accommodation arrangement next to the airport before your departure, adding comfort and convenience to your journey. We also appreciate your positive feedback on the beverages in the minibar. Your praise is the driving force behind our ongoing pursuit for attentive details and high-quality service. We look forward to welcoming you back in the near future to continue your pleasant travel experiences. Warm regards, The Sofitel London Gatwick Team
酒店回复: Dear Guest,Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay with us, from the stunning views and excellent food to the helpful service from our team. It’s especially lovely to know that your family had a restful night and that the kids didn’t want to check out!We look forward to welcoming you and your family back to Sofitel London Gatwick for another memorable stay.Sincerely,Sofitel London Gatwick Team
酒店回复: Dear Wajiwapai,Thank you for sharing your experience of your stay and for recognising the service provided by our colleagues and the gym facilities. We greatly value your feedback regarding the cleanliness of the rooms, bathroom amenities, and the overall environment.Cleanliness has always been the top priority for our team, and each room is maintained to strict standards; we regret that on this occasion we did not meet your expectations for cleanliness and comfort. We have also noted your feedback regarding the water quality and soundproofing, as these suggestions are crucial for enhancing our guests' experience.We look forward to welcoming you again in the near future, and to providing you with an improved stay.Warm regards,The Sofitel London Gatwick Hotel Team
酒店回复: Dear Lisa,Your review vividly captures the relaxed and enjoyable experience at Sofitel London Gatwick. We're delighted to hear our location and service made your family's stay comfortable, especially regarding luggage management and the convenience of our direct airport access.Our family rooms are specially designed with soundproofing to provide a quiet environment for guests, and we're delighted to learn it suited your family perfectly. It's wonderful that while you could relax, your children could enjoy watching television.We are delighted you enjoyed watching planes through the window in our comfortable, quiet room. We hope to have the pleasure of welcoming your family back to Sofitel London Gatwick in the future.Warm regards,The Sofitel London Gatwick Team
酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We are pleased to hear that you found our hotel clean, conveniently located near the airport, and well-equipped for your stay. We also appreciate your tip regarding amenities like slippers and toothbrushes, and we’re glad our team could assist when requested.It’s wonderful to know that you enjoyed the ease of access to the terminals, and we hope to welcome you back to Sofitel London Gatwick for another convenient and comfortable stay.Sincerely,Sofitel London Gatwick Team
酒店回复: Dear Guest User,Thank you for sharing your recent stay experience and for recognizing the cleanliness of our rooms, the comfort of our bedding, and the variety of our breakfast options. We are delighted to hear that the enthusiastic service provided by our front desk colleagues contributed to a pleasant experience for you, and the team is deeply gratified.We are pleased that our location offered convenience for your rest after a late flight and ensured a satisfying stay. Providing comfort and attentive service is our unwavering commitment.We look forward to welcoming you back to the hotel in the near future to continue your wonderful journey.Warm regards,The Sofitel London Gatwick Hotel Team
酒店回复: Dear Guest User,Thank you for choosing us again and for sharing your experience. We sincerely apologise for not making your stay comfortable and reassuring this time.Cleanliness is always the top priority for our team, and every room is maintained to the highest standards; we regret that we did not achieve this on your visit. We are also sorry for the odour you mentioned, and this has been communicated to the maintenance team for prompt handling.We value your feedback on the service attitude and room condition, as it does not align with our pursuit of a professional and courteous experience. Thank you for your valuable suggestions, which help us to continually improve the guest experience.We hope to have the opportunity to provide you with a more pleasant and smooth stay in the future.Warm regards,The Sofitel London Gatwick team
房间紧凑，功能划分标准，干湿分离，居住环境舒适安静，床品干净，大床给长途旅行的舒服入眠，离盖特维克机场很近免去舟车劳顿。
这家酒店你就来吧！盖特维克机场服务最好的酒店，尤其对女生特别特别友好。我上一次入住8点am到的机场，他给我办入住了，因为我是一个女生来的。今天我在这里等人，做了两小时给我端了杯水来，还问我是不是拿不动行李再这里干什么，我真的爱了。卫生我觉得很不错，我男朋友不喜欢，觉得床太软了，反正他家我必选
房间这么贵 设施很差 床不平 中间都鼓起来 睡的很不舒服 早餐很差
最后一天住机场酒店很安心，不用赶飞机，11点起飞🛫九点钟半出发也是笃悠悠的。在国外小冰箱饮料免费是可以加分的🤭
就在机场的酒店，非常适合晚到航班休息或者出发前。惊喜的是，居然酒店窗外还有美景，如一幅画一样，成为第一次伦敦之行的难忘场景。酒店餐食也不错，卫浴用品也很好。上电梯有工作人员帮拉行李，服务热情。总之到达后美美的休息了一晚，小朋友甚至不愿意太早退房离开。
房间卫生一般，能明显看到床品一小片有污渍。卫生间洗护用品是balmain的，洗澡水有一股很浓的水碱味，隔音凑活，设施也不是特别老旧，健身房不错，虽然小但是还有能用的器械。服务态度不错👍
对于拖家带口，送孩子上学读书，行李超多超重的特别友好，从机场出来，不用到户外，遇到下雨，都不用担心淋雨，一条直达酒店的长廊，轻松入住，而且来早了，还可提前安排入住，家庭房隔音很好，孩子们看电视，父母可以正常睡觉，隔着窗户看飞机起落，却也听不到噪音，非常安静！
设施：中规中矩的配套设施
卫生：卫生干净整洁
环境：距离机场真的很近，T2口子出来的右手有一条专门的通道走两三百米就到了
服务：拖鞋牙刷不会主动提供，可以提前跟前台说让他们送一下
ps：火车可以到T1，直接进航站楼会有T1T2的接驳小地铁，很方便，某📕上很多攻略，我也是摸索了一下确实很不错
房间干净整洁，床品舒适，早餐品种丰富，前台工作人员热情友好。那天我们从西班牙飞回伦敦，航班比较晚，落地后选择就地休息，非常方便，非常满意的一次入住体验！
史上最差酒店没有之一。 去年来的时候住过这家酒店，感觉还行，毕竟只是为了赶飞机。今年给我的房间，首先进屋非常冷，空调打开之后有非常大的汽油味道。地毯有一大片污渍，洗手间地板上是脚印，马桶有尿渍。 电视遥控器没有。我本来想忍一下，行俩太多而且毕竟只待5个小时，过了半小时头疼到不行。要求换房间，来给我门卡的工作人员态度奇差无比，进门就开始检查屋子，还问我用过什么，还说自己闻不到味道，这间房间is fine。虽然最后给我换了一间，整个过程恶心无比。