酒店回复: Thank you for your comment. Customers comments help us since they provide us with information on how to improve customer satisfaction. We understand that you were not entirely happy about your stay at our hotel. Walk-in rates are always higher than the rates for advanced booking online. This is a standard at all hotels.Lack of cleanliness and substandard service have however been an issue with some members of staff at the time you stayed at our hotel.Meanwhile, staff has been replaced. We are resolving all the issues. We keep a sharp eye on cleanliness and train the staff on providing better service..Thank you again for helping us with valueable information.

酒店回复: Thank you for your comment. Customers comments help us since they provide us with information on how to improve customer satisfaction. We understand that you were not entirely happy about your stay at our hotel. Walk-in rates are always higher than the rates for advanced booking online. This is a standard at all hotels.Lack of cleanliness and substandard service have however been an issue with some members of staff at the time you stayed at our hotel.Meanwhile, staff has been replaced. We are resolving all the issues while keeping a sharp eye on cleanliness. We are alos in the process of training the staff on providing better service.Thank you again for helping us with valueable information.