酒店回复: Dear Guest,Thank you for your outstanding review. We are delighted to hear that you had a wonderful stay at Leonardo Berlin Mitte and appreciated our amenities, cleanliness, surroundings, and our team's detailed and enthusiastic service. We hope to have the pleasure of welcoming you back soon. Kind regards,Leonardo Berlin Mitte

酒店回复: 尊敬的 AA AI Jungwon， 非常感谢您出色的评价和亲切的评价。我们很高兴得知您享受了宽敞舒适的客房，并对我们周到的每日客房清洁服务表示赞赏。 我们很高兴听到我们位于市中心的地理位置提升了您的入住体验，并方便您探索该地区和附近的餐厅。提供宁静的体验是我们服务理念的核心，您的反馈是对我们努力的肯定。 我们期待您下次访问柏林时再次光临莱昂纳多柏林米特酒店。 此致， Katrin Kraske， 东区宾客关系经理

酒店回复: 尊敬的宾客： 感谢您对柏林米特莱昂纳多酒店的精彩评价。我们很高兴听到您喜欢宁静的客房、我们酒店的便利设施以及宽敞的空间。您的积极反馈激励着我们继续提供最优质的服务。我们希望您下次来柏林时能再次光临。 此致， Katrin Kraske， 东区宾客关系经理

酒店回复: 亲爱的客人，我们很高兴听到您对我们酒店的清洁和中心位置表示赞赏。我们特别高兴的是，您强调了我们接待人员的友好态度。我们的团队始终致力于让客人面带微笑。我们希望很快再次欢迎您入住 Hotel Leonardo Berlin Mitte。 致以最诚挚的问候，Katrin Kraske，客户关系经理 Cluster East

酒店回复: Dear Waixi, Your detailed overview of your experience at Leonardo Berlin Mitte is greatly appreciated. It is heartening to know that you enjoyed our delicious breakfast, especially the chocolate croissant, and found our terrace appealing with its beautiful city view.We are also pleased that you found our service to be thoughtful, with friendly front desk staff and timely room service. It's great to know that our convenient location and well-maintained facilities contributed to your satisfaction. We acknowledge your comment about the noise due to the central location. We hope this minor discomfort did not detract too much from the overall positive experience you had with us.Thank you once again for your review. We look forward to your next visit. Best regards, Katrin Kraske, Guest Relations Manager Cluster East

酒店回复: 尊敬的客人， 感谢您的积极评价。我们非常高兴您在柏林米特莱昂纳多酒店过得愉快，并特别欣赏我们的服务和美味的早餐。我们提供不同类别的房间以满足不同的需求，并很乐意帮助您为下次入住选择更大的房间。我们期待您很快再次光临。 此致， 卡特琳·克拉斯克， 东区客户关系经理

酒店回复: 尊敬的宾客： 感谢您的精彩点评。我们很高兴得知您对柏林米特莱昂纳多酒店的服务和客房设施印象深刻。您的满意是我们的首要任务，我们非常重视您的反馈。我们期待未来再次欢迎您光临。 此致， 柏林米特莱昂纳多酒店

酒店回复: Dear Guest,Thank you for sharing your feedback and for rating your stay so positively. We are delighted to know you appreciated our central location and the vibrant selection of restaurants along the river.It is also encouraging to see your strong scores for amenities, cleanliness, surroundings, and service. Providing a comfortable and convenient experience is central to our service philosophy.We look forward to welcoming you back to Leonardo Berlin Mitte on your next visit to the city.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East

酒店回复: 亲爱的 Mohammad， 我很遗憾得知您在 Leonardo Berlin Mitte 的住宿体验没有达到您的期望。我们力求提供准确的客房图片和描述，如果您的体验没有达到您的期望，我们深感遗憾。 我们已记录您对房间温度的评价。我们始终鼓励客人在感到任何不适时立即告知我们，以便我们及时解决问题。 您的反馈对我们非常有价值，因为它有助于我们更好地了解可以改进的地方。我们希望有机会欢迎您再次光临，享受更愉快的住宿体验。 诚挚的问候， Katrin Kraske， Cluster East 客户关系经理

酒店回复: Dear Guest,Thank you for sharing your impressions of your recent stay with us at Leonardo Berlin Mitte. We appreciate your positive note on cleanliness and the time you took to provide a rating.We are sorry to learn that the room felt compact and that the reception experience did not meet expectations. We offer several room categories to suit different preferences, and our team would be pleased to assist in arranging a more spacious option on a future visit.A warm and attentive welcome is essential to us, and your remarks help us reinforce the standards we strive to uphold at the front desk. Our goal is always to ensure a smooth and pleasant stay for every guest.We hope to have the opportunity to serve you again and provide a more comfortable and seamless experience.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East