酒店回复: Dear Diane,I'm sorry to hear about your experience. Your feedback about the furniture, carpets, and bathroom fixtures is concerning, and we'll address these issues promptly. We apologize for the inconvenience you faced with the after-hours access. This is not the standard we strive for.Thank you for bringing this to our attention.Kind regards, Guest Services, Gladstone Central Plaza
酒店回复: Dear Apenisa,Thank you for your brief feedback. We're glad that your stay was satisfactory, and we hope to welcome you back for an even better experience in the future.Kind regards, Guest Services Gladstone Central Plaza
5.0分
商务出差
Great building, plenty of parking, nice pool. The dryer in my room didn't work and some of the amenities were a bit dated. Gym equipment could use upgrading.
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酒店回复: Thank you for sharing your feedback. We’re delighted to hear you enjoyed the building, parking, and pool. It’s also helpful to know about the dryer, amenities, and gym equipment, and we’ll take this on board as we look at ways to improve.Kind regardsGuest ServicesGladstone Central Plaza
3.0分
家庭亲子
Foxtel did not work. Lights were out. Was not serviced each day we were there. For the price it was not acceptable.
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酒店回复: Dear Michael,Thank you for your feedback. We apologise for the issues with Foxtel, lighting, and housekeeping during your stay. We are sorry if our cleaning policy—offering one full clean during a week’s stay—was not clearly explained at check-in. Your comments will be reviewed to improve our service.Wishing you safe travels.Kind regardsGuest Services
海景房不错
时间比较久了，环境还是可以
很不错的房间
位置不错，条件好
对这家酒店很失望。家具状况很差（磨损严重），地毯很脏，浴室设备也很差。不过淋浴很好用。我们本应在下班后收到密码才能进入酒店，但没有收到。由于没有电话服务，我们不得不求助一位路过的陌生人借用他们的手机。
我们对在这里的住宿感到非常失望。我们是周日抵达的，前台关门了。我们打电话去锁箱取卡。单位很大，这是它唯一的好处。
首先，它闻起来很难闻。太糟糕了，我们不得不打开所有窗户。其次，这个地方不干净。厨房用具上有粘稠物，厕所里的垃圾箱生锈发霉，某些地方的地毯脏了，窗帘上到处都是东西（天知道是什么）。
我们立即打电话给办公室，但被搁置了近 10 分钟（尽管他们在我们刚到达时就立即接听了）。我们再次尝试，但没有运气。我给他们发了一封电子邮件，让他们知道我们对我们的房间不满意，我们希望得到一套不同的西装，但没有收到回复。
因为我们只是路过，只是需要一个晚上睡觉的地方，所以我们坚持了下来。
我绝对不会推荐这个地方。这种气味在我们的行李中徘徊了好几天。真恶心。对于我们支付的价格，我们确实感到被欺骗了。老实说，这是我住过的最差的住宿。毫不夸张。我不会向我最大的敌人推荐这个地方。
不要留在这里。房间又脏又臭，毯子上有香烟烧过的痕迹，空调不工作，洗衣机有故障。我强烈建议您阅读条款和条件，因为他们会在未经授权的情况下向您的信用卡收取费用，并且您将无法与他们联系。
好的。
Great building, plenty of parking, nice pool. The dryer in my room didn't work and some of the amenities were a bit dated. Gym equipment could use upgrading.
Foxtel did not work. Lights were out. Was not serviced each day we were there. For the price it was not acceptable.