酒店回复: Dear Valued Guest,Thank you for sharing your comments about your recent stay at the Red Roof Inn Louisville Expo Airport. We acknowledge your comments regarding the property's age. We're glad you found it clean and appreciated the convenience of walking to the fairgrounds. We aim to provide value and a comfortable stay.We hope to continue to provide great experiences for you. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you are comfortable. Thank you for choosing Red Roof and we look forward to welcoming you back for another exceptional stay in the future.Sincerely,JoeRed Roof ManagementRediResponse Specialist
酒店回复: Dear Valued Guest,We appreciate you taking the time to share your experience at Red Roof Inn Louisville Expo Airport. We are very sorry to hear about the situation you mentioned about your reservation. This is certainly not the level of service we aim to provide, and we understand the frustration and inconvenience it has caused. Please accept our sincerest apologies for your experience.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,YnnaRed Roof ManagementRediResponse Specialist
4.0分
其他
原文
翻译提供方：Google
舒适度不好，水压好，警察经常在酒店周围徘徊，如果你明白我的意思
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn Louisville Expo Airport. I'm glad to hear you found the bed comfortable and appreciated the water pressure. I also acknowledge that you mentioned the presence of the authorities We strive to ensure a safe environment for all our guests, and I understand how such activity can be unsettling. Your comments are deeply appreciated, and we maintain our unwavering commitment to ensuring superior hospitality for every guest at Red Roof. We anticipate the pleasure of accommodating you once more for another satisfactory stay.Sincerely,JMRed Roof Management RediResponse Specialist
5.0分
商务出差
原文
翻译提供方：Google
服务非常好，一切都很干净
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酒店回复: Dear Yanna,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN LOUISVILLE EXPO AIRPORT. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are happy to know that you received very good service and everything was very clean. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
不行……臭虫和其他问题
我们在一个房间里住了四晚，我的继女们在另一个房间（315房间）住了两晚。工作人员态度相当冷淡，根本不愿意帮忙。烟雾探测器的电池快没电了，所以我们要求他们更换。他们只是换了一个不同的探测器，但肯定是同一个电池，因为它还在不停地发出哔哔声，就像电池快没电了一样。我们不得不不停地要干净的毛巾、卫生纸等等，因为根本没人检查房间。他们只在第一晚之后打扫了房间，换了垃圾桶和床单。至少有两条毛巾和床单上沾着干涸的血迹。最糟糕的是，我的一个女儿醒来后发现自己浑身都是虫咬的，他们立即检查了是否有臭虫。确实有臭虫的迹象，甚至还发现了一只活的。工作人员装作若无其事，把信息转达给了经理。就说了这么多。好像没什么大不了的。我会避开这个地方。
再想想
床很宽敞很结实，没有臭虫。不过发现了几只蟑螂，所以我们把食物扔了。空调坏了，在80华氏度（约27摄氏度）的夜晚几乎没有吹出任何凉风。我们申请了美国退休人员协会（AARP）的折扣，但由于是在线预订而被拒绝。至少有残疾人专用房间，而且离办公室和制冰机都在停车场的另一端（不太方便）。
经理非常友善，我们入住和退房时都是同一个人。他真诚地询问我们入住体验如何。这家酒店非常适合我们过夜。
离肯德基Yum餐厅很近，而且很便宜！房间很不错。唯一的缺点是房间里根本凉不下来，不过我觉得这是因为外面太热，空调跟不上。
酒店虽然有些老旧，但很干净，我们可以步行 2 英里到达展览中心，然后把车停在酒店。
我还没有退房，他们就在我去吃饭的时候进入我的房间，以要打扫房间为借口，把我的私人物品扔掉，然后把我房间里的东西都扔掉了
住在其他地方吧
他们在我旅行当天取消了我的预订，而且没有通知我。
舒适度不好，水压好，警察经常在酒店周围徘徊，如果你明白我的意思
服务非常好，一切都很干净
好的