酒店回复: Dear Destiny,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Morton Grove. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/5 score. You indicated that you were unsatisfied with the noise disturbance and the inconvenience. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
酒店回复: Dear Michael,We sincerely apologize for the inconvenience you experienced regarding the refund issue at one of our franchised locations the Red Roof Inn Morton Grove. Unfortunately, our team does not have the authority to manage billing disputes directly. However, we have made an internal note in our system to reflect your feedback. We encourage you to continue to contact the property directly to discuss the matter further and seek a resolution. Please let us know if there's anything else we can assist you with.Sincerely, Carla Red Roof Management RediResponse Specialist
酒店回复: Dear Linda,Thank you for taking the time to tell us about your experience at the Red Roof Inn Morton Grove. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the unnecessary noise that you encountered while on the property.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,JoeRed Roof ManagementRediResponse Specialist
房间有很难闻的气味，而且WiFi也用不了。
早餐只有酸奶和咖啡。
一切都很棒！员工很友好。房间干净，设施齐全，维护得很好！:)
阳台上有股尿味。
入住人员一直让我给她现金付押金，我一直问她能不能刷卡，或者从我存档的卡里扣款。最后我不得不用ATM（也就是要付5美元手续费）取现金付押金。更何况，这地方环境很简陋，邻居又很吵闹。总的来说，印象不太好。如果你急需找个地方睡觉，这里还行——但除此之外，住宿体验就不好了。
地狱般的酒店
这简直就是地狱般的酒店，我们入住15分钟后就离开了……真是令人作呕，两个房间都很脏，气味难闻，一个房间的墙上有血迹，另一个房间的玻璃上还有粪便。我们非常震惊，立即预订了另一家酒店，然后离开，并要求退款，因为这里太糟糕了。酒店和**********都拒绝退款，我们会请律师介入。我们还有很多照片，但上传的数量有限。快跑，不要预订这里。
一分价钱一分货
我预订了一间带特大床的房间，结果却换到了一间带两张全尺寸床的小房间。如果我预订了某个房间，我就想换到那个房间。当时太晚了，我甚至都没想换房间。这绝对不是一次愉快的住宿体验。
停车场和走廊已经很久没有打扫过了，客房服务（包括卫生纸和毛巾）只在要求时提供，淋浴水压不足，声音很大而且隔音效果很差，大堂里的咖啡经常是空的，窗帘不透光，冰箱不能调节，浴室里的风扇声音非常大，等等。
在疫情爆发之前，这一数字跌幅达 30-40 美元。为什么服务这么少的东西价格突然上涨了一倍，可能连柜台后面的安眠药都不知道……
结论：价格太贵，性能却太差。
不会再来了。
我和丈夫在这里住了一晚。楼上的人一直吵到凌晨两点半。烟雾探测器半夜开始“吱吱”作响。在人声和持续不断的哔哔声中，我们根本睡不着。在这里，物有所值。
我喜欢它，但不值得我付出的代价
房间非常舒适，床和淋浴都很好，房间干净，服务优质，附近有公交车站，附近有火车站，但我并不觉得100%安全。