酒店回复: Dear Florian,Thank you for sharing your feedback. We understand how important a peaceful environment is for rest, and we appreciate your comments about the air conditioning and nearby train activity. Your observations will be reviewed as we continue looking for ways to improve comfort for our guests. We value your input and hope your overall stay still provided convenience and comfort despite the noise challenges.Sincerely, Hotel Manager
酒店回复: Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience
4.0分
其他
原文
翻译提供方：Google
酒店还不错，员工也还行，但跟描述不符，没有洗衣机，我们去过几次，也没有咖啡。
酒店位置不错，靠近市中心。
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酒店回复: Hello Fredrik,Thank you for your feedback about your recent stay. We appreciate your insights regarding the amenities and will ensure that your comments are noted for future reference. It's great to hear that you enjoyed the hotel's location and found our staff to be satisfactory. We strive to provide a positive experience for all guests and hope you'll consider staying with us again in the future, as we continue to enhance our offerings.
3.0分
其他
原文
翻译提供方：Google
地理位置优越，位于市中心
圣达菲的餐饮环境非常好。这里有很多餐厅、咖啡馆和酒吧。
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酒店回复: Dear Guest,Thank you for highlighting the wonderful dining options in Santa Fe. The city is known for its vibrant food culture, and it is great to know you enjoyed the variety of restaurants, cafes, and bars nearby. We are pleased that our location provided you with easy access to explore and savor the local flavors. Your positive note captures the spirit of the area, and we look forward to hosting you again on your next visit.Sincerely, Hotel Manager
酒店回复: We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. Thank you for the feedback pertaining to our room. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.
2.0分
其他
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Rough stay
Parking lot small and tight.
Room was upstars and hard to locate front desk had no site maps.
When we got to room toilet backing up called front desk told me to come get the plunger and clear it myself. Later the maintenance guy showed up as I was unable to clear it, he did get it working but we were afraid to use it
It was a good location for downtown access to restaurants and taverns within walking distance, afraid to leave parking lot as we may not have a spot for vehicle when we return. Overall terrible experience....should have stayed somewhere else
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We appreciate your recognition of our convenient downtown location and access to nearby restaurants and taverns. We also acknowledge your concerns regarding parking space limitations, room accessibility, and challenges with the bathroom facilities. Guest comfort and service are priorities for us, and your comments about the front desk assistance and maintenance response will be reviewed for improvement. We regret that your experience did not meet expectations and hope to enhance our services for future guests.Sincerely, Hotel Management
4.0分
其他
Room was clean and tidy. It's an old place so it's not a palace but it's quiet, clean, has all the essentials. No complaints. Owners seem friendly enough too.
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酒店回复: We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. Thank you for the feedback pertaining to our room. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.
2.0分
情侣出游
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This historic hotel needs some major TLC. It's has the cheapest towels and bedding imaginable, the sloppiest paint job I've seen in a hotel, a staff that couldn't care less - they even charged me a early check in fee for being less than an hour early when the room was clearly ready - and the noisiest HVAC system I've ever encountered. It's also loud day and night with nearby trains and constant traffic on historic highway 66. I knew it wasn't the Ritz but there are clearly ways to do a historical hotel right and there is the way this place did it. I would gladly return to Flagstsff but would not stay here again.
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酒店回复: Dear Tom,Thank you for taking the time to share your detailed experience. Your comments about the towels, bedding, paint, and the noise both inside and outside the hotel provide important insight into where improvements are most needed. We also value your feedback regarding the early check-in process and staff interactions, as service is central to a positive stay. Observations like yours help guide us in focusing on both the upkeep of the property and the guest experience for future visits.Sincerely, Hotel Management
1.0分
其他
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Extremely misleading…
Was genuinely confused when i checked into this hotel. the photos of the rooms they have listed look nothing like the condition they are currently in. The room was dark, smelled like mildew and another strong gross smell. for $210 a night im so disappointed and could not even fall asleep on the hard bed.
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酒店回复: Hello kaitlyn,Thank you for sharing your feedback. We understand that your experience did not meet your expectations, and we appreciate your input regarding the room condition and amenities. We take all guest comments seriously as they help us continually improve. Your concerns will be forwarded to the management team for further review and consideration. We hope you might reconsider staying with us in the future under better circumstances.
空调声音很大，距离房子约 100 米处有 Amtrak 列车，并且有 24×7 运行的货运列车，长达 5 公里（不是打字错误）。
真糟糕
我通常不挑剔，但这次真是太糟糕了。没有吸尘，浴室甚至都没打扫。我不得不反复检查床单，至少确保床单是新的。不值得让他们打扫。不太友好
酒店还不错，员工也还行，但跟描述不符，没有洗衣机，我们去过几次，也没有咖啡。
酒店位置不错，靠近市中心。
地理位置优越，位于市中心
圣达菲的餐饮环境非常好。这里有很多餐厅、咖啡馆和酒吧。
淋浴不能正常工作。于是，我在浴缸里注满热水的水龙头下洗了身体和头发。它很旧但清洁得很好。
很舒服
Rough stay
Parking lot small and tight.
Room was upstars and hard to locate front desk had no site maps.
When we got to room toilet backing up called front desk told me to come get the plunger and clear it myself. Later the maintenance guy showed up as I was unable to clear it, he did get it working but we were afraid to use it
It was a good location for downtown access to restaurants and taverns within walking distance, afraid to leave parking lot as we may not have a spot for vehicle when we return. Overall terrible experience....should have stayed somewhere else
Room was clean and tidy. It's an old place so it's not a palace but it's quiet, clean, has all the essentials. No complaints. Owners seem friendly enough too.
This historic hotel needs some major TLC. It's has the cheapest towels and bedding imaginable, the sloppiest paint job I've seen in a hotel, a staff that couldn't care less - they even charged me a early check in fee for being less than an hour early when the room was clearly ready - and the noisiest HVAC system I've ever encountered. It's also loud day and night with nearby trains and constant traffic on historic highway 66. I knew it wasn't the Ritz but there are clearly ways to do a historical hotel right and there is the way this place did it. I would gladly return to Flagstsff but would not stay here again.
Extremely misleading…
Was genuinely confused when i checked into this hotel. the photos of the rooms they have listed look nothing like the condition they are currently in. The room was dark, smelled like mildew and another strong gross smell. for $210 a night im so disappointed and could not even fall asleep on the hard bed.