9:00 pm our toilet not flushing not plugged - just not working. Call front desk and told there is nothing they can do until morning. Not acceptable answer. Refund my stay please
4.0分
其他
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We had the best staff help out with our needs. Xavier, the Head Room Service attendant was super helpful when we locked ourselves out of our room and was very nice to our baby. Ms. Willy was top-notch in service and helped us on recommending spots to visit AND was funny. Mary was very courteous and was helpful in keeping our baby entertained.
4.0分
家庭亲子
Nice place. Bar and lobby area was nice. Strange that we needed to pay for coffee but overall hotel was very clean and friendly.
2.0分
情侣出游
There was stains on the sheets, the toilet wouldn't flush (had to take the top off back to flush), bathroom had hair and dust behind the door, and no bodywash.
前台办理入住很粗鲁。谎报酒店空房。她忙着在前台和朋友聊天，根本没空接待客人。万豪应用程序显示有房间，但实际却显示“没有房间”，可能是因为她把房间让给了朋友。早上等了45分钟才拿到法式吐司。
祈祷Selena不在前台工作。我们开了900英里的车到达，却被告知预订日期改了。这是我们和*******搞错了，后来我们打电话给第三方供应商解决了问题。与此同时，Selena没有提供任何帮助，从来没有微笑过，也没有表现出任何同情心。她对当地的送餐服务一无所知（对于一家没有餐厅的酒店来说，这很奇怪）。我们找到了送餐服务，但需要房间号。她说除非你确认，否则无法提供房间号。她应该很容易地说“我明白”，然后把食物送到前台，我们会送到你的房间。所有的事情她都做不了，只能让我尽力帮忙。我妻子上周也住在那里，Selena也一样。她不应该担任面向客户的职位。
我们到达办理入住手续时，前台大约等了20分钟都没人，因为大堂里挤满了办理入住的客人。这时，有人从前门跑进来，说她以为客人已经走了，她是客房服务人员，会帮我们办理入住。酒店入口处，垃圾堆放在一个垃圾桶上，高约1.9米，两天来一直被风吹得四处乱飞，入口处弥漫着一股垃圾场的气味。电梯口的墙上溅了一些东西，看起来像是番茄酱。这可不是我想象中在万怡酒店看到的景象。
我们到的时候，美食广场和酒吧下午6点就关门了，这让我们很失望。所以回家的时候我们选择住在那里，这样就不用开车7个小时后再出去吃饭了。不值这个价。
工作人员很令人愉快。
9:00 pm our toilet not flushing not plugged - just not working. Call front desk and told there is nothing they can do until morning. Not acceptable answer. Refund my stay please
We had the best staff help out with our needs. Xavier, the Head Room Service attendant was super helpful when we locked ourselves out of our room and was very nice to our baby. Ms. Willy was top-notch in service and helped us on recommending spots to visit AND was funny. Mary was very courteous and was helpful in keeping our baby entertained.
Nice place. Bar and lobby area was nice. Strange that we needed to pay for coffee but overall hotel was very clean and friendly.
There was stains on the sheets, the toilet wouldn't flush (had to take the top off back to flush), bathroom had hair and dust behind the door, and no bodywash.
Needs some upgrades
Old smelling, cracks in the walls, dirty carpets,