酒店回复: Dear Guest,Thank you for visiting our H4 in Bergedorf and rating it so perfectly. It is always nice to see that we were able to satisfy our guests in every aspect. We are happy if you have spent a nice time with us - hopefully you will do it again sometime. Until we meet again, we wish you all the best.Your H-Hotels teamStefanie Bergforth - Online Reputation Manager
酒店回复: Dear Lisawangyang,Thank you for taking the time to share your feedback with us. We will absolutely be discussing your points of concern with our staff. Please accept our sincerest apologies for the poor first impression; your experience is not the norm and is certainly not acceptable at our hotel. It is always of utmost importance to us to ensure that our guests leave the hotel satisfied at all times. We hope that you’ll give us a second chance in the future to make up for the trouble you unfortunately experienced during your stay this time around.Kind regards,Your H-Hotels Team,Christina Dinklage – Online Reputation Manager
3.7分
舒适双床房
商务出差
设施:酒店比较老,卫生间,电梯等各种设施比较老旧;
环境:周边环境还是挺好的,买东西,吃饭都比较方便;
服务:早餐很丰盛,前台态度也挺好的
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酒店回复: Dear Guest,Thank you very much for your review and feedback! We're glad to hear that you were satisfied with our service, cleanliness, and the surrounding area – especially that you enjoyed our breakfast and appreciated the friendly attitude of our front desk staff.We take your comments about the facilities seriously and are continuously working on modernizing our property to make our guests’ stay even more comfortable.We would be happy to welcome you again in the future!Sincerely,Your H-Hotels Team,Anika Müller - Online Reputation Manager
4.1分
商务双人间
商务出差
设施:设施一般,属于那种不是很新的
卫生:卫生还可以,每天都打扫🧹,挺干净的
环境:环境还不错,也有停车场
服务:服务也不错,早餐也还可以
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酒店回复: Dear Yishiluhuasheng,Thank you very much for your review and the time you have taken for it. We hope to be able to convince you completely on your next visit and wish you all the best until then!Best regards,Your H-Hotels teamChristina Dinklage - Online Reputation Manager
3.7分
舒适双床房
情侣出游
原文
翻译由AI提供
房间有点灰尘,但其他一切都还好。不过自助早餐非常好,每样都好吃!
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酒店回复: 尊敬的宾客:
非常感谢您的好评和宝贵的反馈。我们很高兴您享用了我们丰盛的早餐,开启美好的一天。我们非常高兴再次欢迎您!汉堡贝尔格多夫向您问好!
此致,
H-Hotels 团队,
Christina Dinklage – 在线声誉经理
点评来源 Trip.com
5.0分
标准单人房
商务出差
环境:坏境还挺好的,这个价格住这个酒店性价比还是很高的
卫生:还挺干净的,有人打扫
设施:不是很新但是还可以使用,不是很差
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酒店回复: Dear Guest, Thank you for your positive feedback regarding your stay at our hotel.We are delighted to hear that you were impressed with our value for money and that you felt comfortable in our well-maintained surroundings. We also appreciate your feedback on the facilities and hope that you enjoyed your stay with us overall.We would be very pleased to welcome you back again soon and wish you all the best.Kind regards, Your H-Hotels Team, C. Morano – Online Reputation Manager
酒店回复: Dear guest,Thank you for your kind words about our breakfast and location. We're glad you enjoyed your stay with us. We look forward to welcoming you back again very soon.Best regards, Your H-Hotels Team,Christina Dinklage – Online Reputation Manager
在汉堡很喜欢的一家酒店,离市区不远,交通便利,早餐丰富,性价比很高。
房间小,不隔音,房间里面没有空调,设施相对老旧。最重要的是我同事的房门半夜被打开了,据说是前台分配错了房间,还蛮惊悚的。
设施:酒店比较老,卫生间,电梯等各种设施比较老旧;
环境:周边环境还是挺好的,买东西,吃饭都比较方便;
服务:早餐很丰盛,前台态度也挺好的
设施:设施一般,属于那种不是很新的
卫生:卫生还可以,每天都打扫🧹,挺干净的
环境:环境还不错,也有停车场
服务:服务也不错,早餐也还可以
房间有点灰尘,但其他一切都还好。不过自助早餐非常好,每样都好吃!
环境:坏境还挺好的,这个价格住这个酒店性价比还是很高的
卫生:还挺干净的,有人打扫
设施:不是很新但是还可以使用,不是很差
酒店设施维护得不错,但我们房间的窗户关不严实,漏风。跟前台反映后,他们立刻给我们换了另一个房间。早餐选择非常丰富,味道也很好。
有些角落可以再干净一些,如果地下停车场能有个充电桩就更好了。除此之外,工作人员都非常友善和乐于助人。
服务真的一流,强烈推荐!早餐也很好吃!还有停车位哦!
酒店位置不错,出去就有大型商场,周边吃饭也很方便,酒店自己的餐厅很不错,早餐更是人很多!