酒店回复: Hello Levi, We apologize for the disappointment experienced during your stay. This does not reflect our usual standard of service. We encourage guests to reach out to our management team for further assistance and feedback. Thank you for sharing your concerns with us.
酒店回复: Hello Eliana, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable and will be shared with the appropriate teams for review. For any further assistance or clarification regarding the additional charge, kindly contact our management team directly. Thank you for bringing these issues to our attention.
2.0分
其他
原文
翻译提供方：Google
你好，我们住了两晚，他们从来没有打扫过房间，甚至没有卫生纸，我不得不去前台找一张。
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酒店回复: Hello Jesus,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we have shared it with our housekeeping team for review and improvement. We hope you will consider staying with us again in the future to experience the high standards we aim to provide for all our guests.
3.0分
其他
原文
翻译提供方：Google
没有电梯
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酒店回复: Hello Kennedy, We apologize for any inconvenience you experienced due to the lack of an elevator during your stay. We appreciate your feedback and will consider it as we continually strive to enhance our guests' experience. Your comments help us improve our services for future guests.
1.0分
其他
原文
翻译提供方：Google
坏的
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酒店回复: Hello Carlos,We appreciate your feedback and are sorry to hear that your experience did not meet your expectations. We take all guest comments seriously and will certainly share your insights with our team to improve our services. Your perspective is important to us as we strive to enhance our guest experience in the future. Thank you for taking the time to share your thoughts.
1.0分
其他
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I did not stay. Filthy, the young lady I initially talked with was polite. She requested I wait an hour which did. The second person was impolite and told me to wait until 3. It was 250.
I saw some of the people staying at the hotel and decided to go to a different hotel
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酒店回复: Hello Michael, Thank you for sharing your experience. We strive to maintain a high standard of cleanliness and service, and it's disappointing to hear that your arrival did not meet those expectations. Your feedback is valuable, and we will ensure it is reviewed with our team to enhance our guest experience in the future. We hope you find accommodations that meet your needs and expectations on your next journey.
1.0分
商务出差
Sleep with roaches
This place a roaches but aside from that, not bad. Just killing German and American roaches as I'm writing this. Definitely not coming back
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酒店回复: Hello Angelina,Thank you for taking the time to share your experience. We appreciate your feedback, and it’s concerning to hear about the pest issue you encountered. Your comments will be shared with our management team to ensure they are addressed properly. We aim to provide a comfortable stay for all our guests, and your input is valuable in helping us achieve that. We hope you found some positives during your time with us, and we wish you well in your future travels.
很棒，很放松
并没有早餐，床单很多污渍，只能用于应付一晚。
看到房间卫生状况糟糕透顶，我立马就想取消预订，结果他们竟然不退钱。房间跟图片上的样子完全不一样，我感觉自己被骗了。环境很差，所有东西都很脏。
我订的是无烟房。每个房间都太恶心了，我试着换了另一个房间，但同样糟糕。一个房间里到处都是烟头烫过的痕迹，散发着难闻的气味。另一个房间里的镜子坏了，浴室门上有一个洞，仍然散发着烟味。还有一个房间看起来像是倒塌了。当我到达那里时，他们说他们的刷卡机坏了，我必须用现金支付，他们向我多收了 50 美元，比我在网站上同意的要多。当我试图拿回我的钱时，他们说不行，所以我就退房了，换了一家酒店。请把这个从你的网站上删掉，没人应该住在这里，这里不卫生，不安全，他们会拿走你的钱。
没有毛巾，没有肥皂。电视不能用，饮料机也不能用。大堂的那个人除了房费外还向我们收取了 5% 的现金，我们不知道为什么。因为我听不懂他的英语。
你好，我们住了两晚，他们从来没有打扫过房间，甚至没有卫生纸，我不得不去前台找一张。
没有电梯
坏的
I did not stay. Filthy, the young lady I initially talked with was polite. She requested I wait an hour which did. The second person was impolite and told me to wait until 3. It was 250.
I saw some of the people staying at the hotel and decided to go to a different hotel
Sleep with roaches
This place a roaches but aside from that, not bad. Just killing German and American roaches as I'm writing this. Definitely not coming back