酒店回复: Hello ANGELA,Agradecemos tus comentarios sobre nuestras instalaciones y camas cómodas. Lamentamos que el aire acondicionado no haya estado a la altura de tus expectativas y que el desayuno fuera repetitivo durante tu estancia. Tomamos en cuenta tus observaciones sobre la variedad del desayuno para futuras mejoras. Esperamos que tu experiencia general haya sido agradable y que consideres visitarnos nuevamente en el futuro.
4.0分
情侣出游
原文
翻译提供方：Google
接待处的人没有笑容……迎接我们的人似乎真的不高兴在那里。
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酒店回复: Hello Linda, We are sorry to hear about your experience at the front desk. Please know that guest satisfaction is of the utmost importance to us, and we will address this with our team. Your feedback is valuable in helping us improve our services for all future guests.
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Hello Cesar,We appreciate you taking the time to share your feedback with us. Please feel free to reach out to our management team to further discuss your concerns.
1.0分
其他
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Thee room wasn’t cleaned properly it was a used beer under the bed my baby picked it up wasn’t to soap or shampoo in the holders was stains in the white sheets I was just very disappointed this time I normally have a good time when we stay but this was by far the worse experience never for me to pay my hard working money
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酒店回复: Hello Nicole,Thank you for your feedback. We understand how important cleanliness is for our guests, and we apologize for your recent experience not meeting your expectations. Your comments about the room condition are noted and will be shared with the appropriate team for their review. We value your loyalty and hope to provide a better experience on your next visit.
5.0分
情侣出游
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I liked that breakfast was included, especially the waffle making machine. They also had complimentary coffee all day and snacks/soft drinks for sale, which was super convenient. The room was big and clean, it had a microwave, mini fridge (although it didn’t keep things that cold, but it worked), and coffee machine. The staff was really nice and the parking was super convenient. The only thing is that the elevator was broken some of the days we were there so we had to use the stairs, which isn’t terrible (there are only 4 floors) but it was inconvenient. Other than that, I highly recommend this hotel.
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酒店回复: Hello Nicole,Thank you for sharing your experience! We're glad to hear you enjoyed the breakfast options, spacious room, and friendly staff. We appreciate your feedback about the elevator issue, and we will take your comments into consideration for future improvements. Your recommendation means a lot to us, and we hope to welcome you back for another enjoyable stay in the future.
1.0分
家庭亲子
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We needed somewhere to stay during our trip to FL. Our family decided to stay here due to some pretty solid reviews and decent price. I wish I would have never stayed here. The moment I walked into my room there are stains on the walls, sofa bed was stained and dirty, the fridge had the WORST smell like rotten milk and rotten feet. THANKFULLY I brought my own antibacterial wipes to clean this room. My children went to swim in the pool after a 6 hr drive to only go down and see that they are still allowing people in the pool when the roof has fallen in on a portion of the pool and is MOLDED! Extremely dangerous! (We have pictures to prove it) also, we couldn’t even use any of the outlets to charge our phones because they were all broken. I’ve never in my life experienced a service such as this. It was so bad that our family decided we weren’t even going to shower because it was nasty. We were going to wait until we left and check into our condo the next morning. It’s so sad that people traveling have to experience this type of uncomfortably before a vacation. I will never stay here again.
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酒店回复: Hello Samantha,Thank you for taking the time to share your feedback. We understand how disappointing it can be when expectations are not met, and we appreciate your input regarding the cleanliness and condition of the room and facilities. Your comments about the pool area and outlet issues have been noted and will be addressed with the appropriate team. We strive to provide a comfortable and enjoyable experience for all our guests and regret that this was not your experience. Thank you for your insights as we continually work to improve our services.
4.0分
其他
Okay for a one night stay
Rooms were not fully cleaned. Was moved to another room but it still was not great. Staff was nice and accommodating
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酒店回复: Hello Timothy,Thank you for sharing your feedback. We're glad to hear that our staff made a positive impression; however, we regret that the cleanliness of your rooms did not meet your expectations. Your comments regarding the room conditions have been noted, and we appreciate you bringing this to our attention. We strive to provide our guests with a comfortable experience, and your insights will help us enhance our services in the future. Thank you for your understanding.
5.0分
其他
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Nana surprise
I was alone with 3 pre-schoolers and 2 elementary school aged children. The laundry and breakfast were convenient and the indoor pool saved our last day as we were rained in. The staff was polite and helpful.
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酒店回复: Hello Angela,Thank you for sharing your experience! We're glad to hear that you found the laundry and breakfast options convenient and that the indoor pool provided some fun despite the weather. It's wonderful to know our team made a positive impression with their helpfulness. We hope to welcome you and your family back for another enjoyable stay in the future.
3.0分
情侣出游
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It was quiet. The first thing the toilet would not flush. The handle came completely out. The maintenance fixed it. The second thing-the shower curtain would not close because the rod was upside down and there wasn't anything to catch the curtain. We made do for 5 nights because we didn't want anyone in our room. I told them at the front desk when we were leaving.
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酒店回复: Hello NORMAN,Thank you for your feedback regarding your recent stay. We’re glad to hear that you found the environment to be quiet. We're sorry to learn about the issues with the toilet and shower curtain. Your observations will be shared with the management team as part of our commitment to enhancing our guest experience. We appreciate you bringing this to our attention and hope to welcome you back again for a more comfortable stay.
干净整洁的酒店，员工也很称职。不知道为什么会有那么多差评，哈哈。
设施不错，床很舒服，空调有点吵，但是不影响我们休息。热早餐不错，虽然我们住宿期间每天都吃同样的早餐。
接待处的人没有笑容……迎接我们的人似乎真的不高兴在那里。
好的
Thee room wasn’t cleaned properly it was a used beer under the bed my baby picked it up wasn’t to soap or shampoo in the holders was stains in the white sheets I was just very disappointed this time I normally have a good time when we stay but this was by far the worse experience never for me to pay my hard working money
I liked that breakfast was included, especially the waffle making machine. They also had complimentary coffee all day and snacks/soft drinks for sale, which was super convenient. The room was big and clean, it had a microwave, mini fridge (although it didn’t keep things that cold, but it worked), and coffee machine. The staff was really nice and the parking was super convenient. The only thing is that the elevator was broken some of the days we were there so we had to use the stairs, which isn’t terrible (there are only 4 floors) but it was inconvenient. Other than that, I highly recommend this hotel.
We needed somewhere to stay during our trip to FL. Our family decided to stay here due to some pretty solid reviews and decent price. I wish I would have never stayed here. The moment I walked into my room there are stains on the walls, sofa bed was stained and dirty, the fridge had the WORST smell like rotten milk and rotten feet. THANKFULLY I brought my own antibacterial wipes to clean this room. My children went to swim in the pool after a 6 hr drive to only go down and see that they are still allowing people in the pool when the roof has fallen in on a portion of the pool and is MOLDED! Extremely dangerous! (We have pictures to prove it) also, we couldn’t even use any of the outlets to charge our phones because they were all broken. I’ve never in my life experienced a service such as this. It was so bad that our family decided we weren’t even going to shower because it was nasty. We were going to wait until we left and check into our condo the next morning. It’s so sad that people traveling have to experience this type of uncomfortably before a vacation. I will never stay here again.
Okay for a one night stay
Rooms were not fully cleaned. Was moved to another room but it still was not great. Staff was nice and accommodating
Nana surprise
I was alone with 3 pre-schoolers and 2 elementary school aged children. The laundry and breakfast were convenient and the indoor pool saved our last day as we were rained in. The staff was polite and helpful.
It was quiet. The first thing the toilet would not flush. The handle came completely out. The maintenance fixed it. The second thing-the shower curtain would not close because the rod was upside down and there wasn't anything to catch the curtain. We made do for 5 nights because we didn't want anyone in our room. I told them at the front desk when we were leaving.