酒店回复: Dear Annie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HARRISBURG - HERSHEY. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the sheets, towels and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist
1.0分
其他
原文
翻译提供方:Google
老旧的酒店。不推荐!
入住的是一间破旧肮脏的房间,酒店提供了另外两间同样破旧且未清洗的房间。房租都回来了
5.0分
其他
原文
翻译提供方:Google
没问题
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酒店回复: Dear Hotel Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn Harrisburg - Hershey. It's great to know everything went smoothly during your stay. We always aim to provide a hassle-free experience for our guests. Your feedback motivates us to keep up the good work.Here at Red Roof, we are committed to continue to provide great experiences for you. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,PrincessRed Roof ManagementRediResponse Specialist
1.0分
其他
原文
翻译提供方:Google
坏的
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Harrisburg - Hershey. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you had which hindered your stay. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours,JonathanRed Roof Management RediResponse Specialist
1.0分
商务出差
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This is seriously one of the worst motels I've ever stayed in. I was deployed in Iraq and honestly I felt safer sleeping there than I did in this hotel for a night.
I had to go to several rooms to find one I felt comfortable sleeping in. The 1st room I looked at literally had stains on the cover spread, sheets, and a giant stab mark in the chair. The 2nd room was no better with roaches crawling in the bathtub. I went to the front desk with both and they moved me to what they consider "a good room". This
"upgrade" got me a room where the security latch was broken and stains under the bed cover. Stains in the shower, stain, shower, curtains, and roaches that only came out at night. The hallways were dimly lit, Had trash piled up in them, and no sense to safety or security at all.
If you read the reviews, the staff at this location keeps saying thank you for letting us know. We’re working on it or we’re making improvements. But clearly none of those comments have caused them to do anything about it. I don’t think it’s too much to ask that hotel motel whatever have clean sheets. This seems like the minimum requirement for being open to the public. I’d prefer not to get platitudes from the hotel management and would actually like either money or back or them to close so that nobody else has to waste their money there.
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酒店回复: Dear Hotel Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Harrisburg - Hershey. We strive to provide our guests with all the comforts of home, so I am disappointed to hear that your stay fell short of your expectations due to the condition of the room and linens as well as the roaches you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would welcome the chance to provide you with a better experience on your next visit to town.Sincerely,ErikaRed Roof Management RediResponse Specialist
2.0分
其他
Room had extensive water damage, smelled of mold, and in general the whole building seemed to be falling apart
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Harrisburg - Hershey. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the unpleasant smell you encountered in the room and the condition of the room. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,ReysheRed Roof Management RediResponse Specialist
4.0分
朋友出游
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Convenient location for where we were going , General condition given the nature of the hotel business means the rooms get a lot of use so need constant upgrades
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Harrisburg - Hershey. We appreciate your comments and for highlighting our convenient location. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We hope we have the opportunity to see you again in the future. Sincerely,ErikaRed Roof Management RediResponse Specialist
1.0分
家庭亲子
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Unfortunately the very limited expectations I had for the property were by and large unmet. I did not expect a lot for a budget inn, but I did expect cleanliness and safety. When we arrived there were crumbs in multiple layers of the beds, stains and rips on the bedding. We ended up buying our own bedding and when we put it on we saw chewed gum, old food and trash, and broken glass around the bed frames on the floor. The room smelled strongly of stale smoke and the property in general smelled worse, particularly the stairwells and hallways. The air conditioning is cold the doors lock, so there are a couple things going for it. I will not stay again, and I recommend against it for others.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Harrisburg - Hershey. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the the room and the amenities that you mentioned. Be assured that we take such matters seriously and this has been shared to the management's attention.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience in the future.Very truly yours,YnnaRed Roof Management RediResponse Specialist
这是我住过的最糟糕的酒店。我们带着三个睡眼惺忪的小孩到达酒店,结果他们告诉我们房间没了,因为我们没有在晚上11点前办理入住。
我们明明已经预订、付款并收到了确认函,但他们却把房间给了别人。这简直是令人失望透顶,让人沮丧不已。我再也不会预订这家酒店了。
跟照片上说的一点关系都没有,房子很旧,房间里弥漫着难闻的气味,我们不得不用喷雾剂稍微掩盖一下。水槽里的水一度变成黄色,床单看起来很脏。幸好我们每次住酒店都自带床单,要不是我真不知道在那种脏床单下睡得怎么样,就算免费我也绝对不会再去那里了。如果你打算带孩子住那里,千万别去,换个地方吧,那种浓重难闻的气味会让你的孩子生病的。房间里还有三只苍蝇。
不卫生
不幸的是,这是我在红屋顶住宿中最糟糕的一次。我通常喜欢这个频道。但这家酒店被忽视而且不卫生。梳妆台抽屉不见了,脏衣服和毛巾散落在门附近。电视和电源插座都有故障。床单不干净。
老旧的酒店。不推荐!
入住的是一间破旧肮脏的房间,酒店提供了另外两间同样破旧且未清洗的房间。房租都回来了
没问题
坏的
This is seriously one of the worst motels I've ever stayed in. I was deployed in Iraq and honestly I felt safer sleeping there than I did in this hotel for a night.
I had to go to several rooms to find one I felt comfortable sleeping in. The 1st room I looked at literally had stains on the cover spread, sheets, and a giant stab mark in the chair. The 2nd room was no better with roaches crawling in the bathtub. I went to the front desk with both and they moved me to what they consider "a good room". This
"upgrade" got me a room where the security latch was broken and stains under the bed cover. Stains in the shower, stain, shower, curtains, and roaches that only came out at night. The hallways were dimly lit, Had trash piled up in them, and no sense to safety or security at all.
If you read the reviews, the staff at this location keeps saying thank you for letting us know. We’re working on it or we’re making improvements. But clearly none of those comments have caused them to do anything about it. I don’t think it’s too much to ask that hotel motel whatever have clean sheets. This seems like the minimum requirement for being open to the public. I’d prefer not to get platitudes from the hotel management and would actually like either money or back or them to close so that nobody else has to waste their money there.
Room had extensive water damage, smelled of mold, and in general the whole building seemed to be falling apart
Convenient location for where we were going , General condition given the nature of the hotel business means the rooms get a lot of use so need constant upgrades
Unfortunately the very limited expectations I had for the property were by and large unmet. I did not expect a lot for a budget inn, but I did expect cleanliness and safety. When we arrived there were crumbs in multiple layers of the beds, stains and rips on the bedding. We ended up buying our own bedding and when we put it on we saw chewed gum, old food and trash, and broken glass around the bed frames on the floor. The room smelled strongly of stale smoke and the property in general smelled worse, particularly the stairwells and hallways. The air conditioning is cold the doors lock, so there are a couple things going for it. I will not stay again, and I recommend against it for others.