酒店回复: Dear Annie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HARRISBURG - HERSHEY. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the sheets, towels and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist
1.0分
其他
原文
翻译提供方:Google
老旧的酒店。不推荐!
入住的是一间破旧肮脏的房间,酒店提供了另外两间同样破旧且未清洗的房间。房租都回来了
1.0分
其他
原文
翻译提供方:Google
坏的
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Harrisburg - Hershey. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you had which hindered your stay. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours,JonathanRed Roof Management RediResponse Specialist
1.0分
家庭亲子
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Unfortunately the very limited expectations I had for the property were by and large unmet. I did not expect a lot for a budget inn, but I did expect cleanliness and safety. When we arrived there were crumbs in multiple layers of the beds, stains and rips on the bedding. We ended up buying our own bedding and when we put it on we saw chewed gum, old food and trash, and broken glass around the bed frames on the floor. The room smelled strongly of stale smoke and the property in general smelled worse, particularly the stairwells and hallways. The air conditioning is cold the doors lock, so there are a couple things going for it. I will not stay again, and I recommend against it for others.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Harrisburg - Hershey. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the the room and the amenities that you mentioned. Be assured that we take such matters seriously and this has been shared to the management's attention.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience in the future.Very truly yours,YnnaRed Roof Management RediResponse Specialist
1.0分
朋友出游
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Both rooms were filled with roaches at 4 am in the morning. *********** were walking around the parking lot. Bums were living inside of 2 cars in the back parking lot with a tarp over the back of the cars.
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酒店回复: Dear Valued Guest,We are sorry to hear your recent experience at the Red Roof Inn Harrisburg - Hershey did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,DevineRed Roof ManagementRediResponse Specialist
2.0分
其他
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Terrible Red Roof Inn.
The first room the adjoining door was broken and we could open the door to the next room. The sheets were stained and there was mold on the shower curtain. We complained and they gave us a different room. I couldn’t cancel because I would lose my money. The second room wasn’t much better. We just slept and left the first thing in the morning. We are 77 years old and couldn’t afford another charge at a different hotel. And they wouldn’t switch me to the other Red Roof Inn. I won’t be staying in any red roof Inns anymore. I should get my money back it was disgusting.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Harrisburg - Hershey. I am sorry that your experience did not meet your expectations. I'm truly sorry to hear about the state of the broken door, stained sheets, and mold. In response to your feedback, I am notifying the hotel to make sure your experience is not repeated.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We're so sorry to lose your business but respect your decision. Wishing you better travels ahead.Very truly yours,LeahRed Roof ManagementRediResponse Specialist
1.0分
其他
Toilet was not cleaned after last guest. Bed was filthy and when I tried to bring up any of these issues, the staff ignored me
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Harrisburg - Hershey. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our unclean toilet and bed. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
1.0分
家庭亲子
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This property was terrible. Dirty with roaches.. the bedding was stained and dirty with residents living on the pro- having parties with loud music. I was so grossed out we left half way through and went to a different hotel.
这是我住过的最糟糕的酒店。我们带着三个睡眼惺忪的小孩到达酒店,结果他们告诉我们房间没了,因为我们没有在晚上11点前办理入住。
我们明明已经预订、付款并收到了确认函,但他们却把房间给了别人。这简直是令人失望透顶,让人沮丧不已。我再也不会预订这家酒店了。
跟照片上说的一点关系都没有,房子很旧,房间里弥漫着难闻的气味,我们不得不用喷雾剂稍微掩盖一下。水槽里的水一度变成黄色,床单看起来很脏。幸好我们每次住酒店都自带床单,要不是我真不知道在那种脏床单下睡得怎么样,就算免费我也绝对不会再去那里了。如果你打算带孩子住那里,千万别去,换个地方吧,那种浓重难闻的气味会让你的孩子生病的。房间里还有三只苍蝇。
不卫生
不幸的是,这是我在红屋顶住宿中最糟糕的一次。我通常喜欢这个频道。但这家酒店被忽视而且不卫生。梳妆台抽屉不见了,脏衣服和毛巾散落在门附近。电视和电源插座都有故障。床单不干净。
老旧的酒店。不推荐!
入住的是一间破旧肮脏的房间,酒店提供了另外两间同样破旧且未清洗的房间。房租都回来了
坏的
Unfortunately the very limited expectations I had for the property were by and large unmet. I did not expect a lot for a budget inn, but I did expect cleanliness and safety. When we arrived there were crumbs in multiple layers of the beds, stains and rips on the bedding. We ended up buying our own bedding and when we put it on we saw chewed gum, old food and trash, and broken glass around the bed frames on the floor. The room smelled strongly of stale smoke and the property in general smelled worse, particularly the stairwells and hallways. The air conditioning is cold the doors lock, so there are a couple things going for it. I will not stay again, and I recommend against it for others.
Both rooms were filled with roaches at 4 am in the morning. *********** were walking around the parking lot. Bums were living inside of 2 cars in the back parking lot with a tarp over the back of the cars.
Terrible Red Roof Inn.
The first room the adjoining door was broken and we could open the door to the next room. The sheets were stained and there was mold on the shower curtain. We complained and they gave us a different room. I couldn’t cancel because I would lose my money. The second room wasn’t much better. We just slept and left the first thing in the morning. We are 77 years old and couldn’t afford another charge at a different hotel. And they wouldn’t switch me to the other Red Roof Inn. I won’t be staying in any red roof Inns anymore. I should get my money back it was disgusting.
Toilet was not cleaned after last guest. Bed was filthy and when I tried to bring up any of these issues, the staff ignored me
This property was terrible. Dirty with roaches.. the bedding was stained and dirty with residents living on the pro- having parties with loud music. I was so grossed out we left half way through and went to a different hotel.