Hotel is in a great location, with restaurant next door. Room was lovely and clean, bed comfy. Staff were great and really couldn’t do enough for you! Laraine the manager is very friendly and Lauren had great local knowledge. Thank you for a lovely stay
5.0分
其他
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Stayed here for a business meeting and couldn’t fault my stay. All of the staff were accommodating and friendly. Would definitely stay here again for any future trips.
5.0分
其他
A quick trip away with my partner, the staff were really helpful and pleasant. I would stay here again.
2.0分
家庭亲子
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The kitchen had an issue and we didn't get the breakfast that we were so looking forward to. But that's fine, there was a leak and you couldn't fix it in time and I appreciate these things happen. What really is not OK is the parking charge. Its outrageous that you charged me £7 for the night and somehow had the audacity to paint it as "discounted, exclusive premiere Inn customer charge", how pathetic!! That's what most Londo car parks charge in Greater London for nearly a day. And I'm in the middle of nowhere in Somerset and you charge me £7 a night!! So typical, just fleece the living life out of a paying customer and pretend as if that's Ok! Stop fleecing your customers! £7 parking charge a night is outrageous, there are other ways you could make money by adding value to a paying customer. Not rob them this way! And please have someone to answer the phone when customers call. Your AI assistant is not fit for purpose and the phone was repeatedly cut off, I called 3 times! When I finally checked in, the person at the reception called me "mate". I'm not his mate, maybe put some training in place to teach your staff some professional manners!
5.0分
其他
We arrived and in our room there was a valentines goody bag for my son with a hat, colouring, bubbles and keyring so thoughtful thank you.
4.0分
其他
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We stayed over night after attending a family event nearby and arrived after a very long day, we then had to check in via a machine which to say the least wasn’t easy which immediately sullied the experience for me. I just wanted to get in the room hopefully via a friendly helpful receptionist. When we did get in the room all seemed well, looked clean, smart and tidy but next morning as we were leaving we found a plastic bottle just under the bed. Parking overnight was £7 but a decent car park. Breakfast was plentiful next door in Brewers Fayre but not great. Overall value for money at £59 for a Friday night excluding breakfast.
使用这个设施时要非常小心，他们的停车场和他们雇佣的管理公司都非常糟糕，完全不尊重消费者权益或财务行为。2024 年 5 月 5 日，我把车停在这家酒店使用他们的电动汽车充电系统。标志很清楚，只要您支付停车费，就可以使用电动汽车充电器。我使用 Horizon（Premier Inn 的公司也外包了他们的停车服务）自动系统支付停车费，当时是 3 英镑。使用了电动汽车充电器，并在收据上注明的足够时间内离开。快进到 2024 年 6 月，我因“未支付停车费”被 Horizon 罚款，我提出了上诉。几个月来我没有收到他们的任何回复，直到我最终收到 95 英镑的催款通知。我试图直接挑战 Horizon，但他们说 28 天已经过去了，尽管我提供了上诉证据和停车收据，但他们拒绝接受任何进一步的信息，并不断纠缠我，威胁要采取法律行动。我告诉他们，我会等到法庭开庭，因为我手头有太多证据证明他们的不良行为。即使在与POPAL沟通后，由于Horizon拒绝提供代码，他们也无法为我进行独立调查，他们声称已经收到了许多针对这家公司的投诉。我也直接向Premier Inn投诉过，但他们的在线系统非常糟糕，只允许“反馈”——我无法在这份表格上附上任何证据。请谨慎对待这家酒店，即使提供证据也无法阻止他们试图起诉你。
两张单人床都塌了，很容易滑下来。由于没有工作人员告知，我的伴侣和两个孩子睡在双人床里，而我只能睡在地板上。因为我睡在地板上，我注意到房间没有打扫干净，因为房间里还有之前住过的客人留下的笔和糖果包装纸。不推荐。
我已经在这里住过好几次了，但这次的体验实在不值。我额外付费了他们的终极宽带，但根本无法连接。工作人员没能解决这个问题，而且似乎也不知道该怎么帮我连接。
我们预订了一间双床房，住三晚。到达后，他们给了我们一间房，里面有一张床，大小和舒适度都像台球桌一样，另一张床是一张小而不舒服的床垫，放在一个类似垫子的地方。我们要求换成我们预订的双床房，却被告知房间已经订满了（虽然他们承认有可以换成双床的床，但显然懒得帮我们换成单人床）。我们说我们想取消预订并获得退款，因为房间和我们预订的不一样，但他们说我们不能这样做，因为我们已经预订了。我们解释说，我们不能在预订前取消预订，因为我们还没看过房间，但他们似乎不明白。他们给了我们一个客服电话，让我们打电话过去，但我们打电话的时候，却收到一条信息说他们已经下班了，让我们明天再打。
Hotel is in a great location, with restaurant next door. Room was lovely and clean, bed comfy. Staff were great and really couldn’t do enough for you! Laraine the manager is very friendly and Lauren had great local knowledge. Thank you for a lovely stay
Stayed here for a business meeting and couldn’t fault my stay. All of the staff were accommodating and friendly. Would definitely stay here again for any future trips.
A quick trip away with my partner, the staff were really helpful and pleasant. I would stay here again.
The kitchen had an issue and we didn't get the breakfast that we were so looking forward to. But that's fine, there was a leak and you couldn't fix it in time and I appreciate these things happen. What really is not OK is the parking charge. Its outrageous that you charged me £7 for the night and somehow had the audacity to paint it as "discounted, exclusive premiere Inn customer charge", how pathetic!! That's what most Londo car parks charge in Greater London for nearly a day. And I'm in the middle of nowhere in Somerset and you charge me £7 a night!! So typical, just fleece the living life out of a paying customer and pretend as if that's Ok! Stop fleecing your customers! £7 parking charge a night is outrageous, there are other ways you could make money by adding value to a paying customer. Not rob them this way! And please have someone to answer the phone when customers call. Your AI assistant is not fit for purpose and the phone was repeatedly cut off, I called 3 times! When I finally checked in, the person at the reception called me "mate". I'm not his mate, maybe put some training in place to teach your staff some professional manners!
We arrived and in our room there was a valentines goody bag for my son with a hat, colouring, bubbles and keyring so thoughtful thank you.
We stayed over night after attending a family event nearby and arrived after a very long day, we then had to check in via a machine which to say the least wasn’t easy which immediately sullied the experience for me. I just wanted to get in the room hopefully via a friendly helpful receptionist. When we did get in the room all seemed well, looked clean, smart and tidy but next morning as we were leaving we found a plastic bottle just under the bed. Parking overnight was £7 but a decent car park. Breakfast was plentiful next door in Brewers Fayre but not great. Overall value for money at £59 for a Friday night excluding breakfast.