Okay so where to begin…we were allocated room 214 ***** were found in the bath dust was found in other areas of the room. They then moved us to 2 other rooms before anything was maybe up to standards with basic cleanliness. In each room were things like dust, toilet roll within the toilet (which meant the cleaner didn’t even bother to lift the seat to clean it so highly doubt it was cleaned at all) a small ring under the bed which if we had a child would of been a choking hazard. Some beds weren’t even tucked. Under the beds in the bed board corners you can literally run your fingers across the carpet and you’ll get yourself a nice handful of dust! The man dealing with me was extremely helpful but couldn’t do an awful lot. He made sure the manager was aware I needed to speak to her in the morning. So, spoke to her and unfortunately the lady was very dismissive said things like “you should of cancelled” “gone to a different hotel” it’s a premier inn…I didn’t expect such low quality in cleanliness to be honest. Let alone service. She asked to see the pictures which I was more than happy to provide but just not very remorseful towards myself or my partner. Like she didn’t even apologise for the inconvenience. Lady I had to make a bed to make it acceptable!
5.0分
情侣出游
Lovely clean and comfortable room and such good value. Nice stroll to the seafront for beautiful fish and chips and the little town of Minehead.
4.0分
独自旅行
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Very pleasant experience room clean most importantly bathroom cleaned. And the place didn't smell. Altogether a enjoyable experience. The bed was warm with thick blankets.
5.0分
朋友出游
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Nice, friendly staff. The hotel and room were clean. The breakfast is good. We visited for a Christmas meal with friends, and it was conveniently located to be able to walk to the venue
3.0分
情侣出游
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I think Premier Inn in general aren't as good as they once were. The Silent Night mattresses aren't anywhere near as comfortable as the the old Hypnos ones and I don't find the overall cleanliness of the rooms to be at the standard they used to be. This isn't just the Minehead hotel either, we used to use Premier Inns a lot because they were usually fairly priced and pretty consistent in quality. However I'm finding using independent or smaller chains to be a better option with greater attention to detail being taken. The best thing I can say about our recent trip was at least we didn't have to change rooms 3 times due to poor cleanliness unlike our previous stay last November.
3.0分
其他
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One star down for charging £7 a night parking. Other hotels simply add reg no. to iPad. One star lost for not answering the phone. The new automated call service is a disaster. I was told, if there were a problem in the night, I should email the hotel. They said ‘we check our emails every couple of hours’. Not good enough.
使用这个设施时要非常小心，他们的停车场和他们雇佣的管理公司都非常糟糕，完全不尊重消费者权益或财务行为。2024 年 5 月 5 日，我把车停在这家酒店使用他们的电动汽车充电系统。标志很清楚，只要您支付停车费，就可以使用电动汽车充电器。我使用 Horizon（Premier Inn 的公司也外包了他们的停车服务）自动系统支付停车费，当时是 3 英镑。使用了电动汽车充电器，并在收据上注明的足够时间内离开。快进到 2024 年 6 月，我因“未支付停车费”被 Horizon 罚款，我提出了上诉。几个月来我没有收到他们的任何回复，直到我最终收到 95 英镑的催款通知。我试图直接挑战 Horizon，但他们说 28 天已经过去了，尽管我提供了上诉证据和停车收据，但他们拒绝接受任何进一步的信息，并不断纠缠我，威胁要采取法律行动。我告诉他们，我会等到法庭开庭，因为我手头有太多证据证明他们的不良行为。即使在与POPAL沟通后，由于Horizon拒绝提供代码，他们也无法为我进行独立调查，他们声称已经收到了许多针对这家公司的投诉。我也直接向Premier Inn投诉过，但他们的在线系统非常糟糕，只允许“反馈”——我无法在这份表格上附上任何证据。请谨慎对待这家酒店，即使提供证据也无法阻止他们试图起诉你。
两张单人床都塌了，很容易滑下来。由于没有工作人员告知，我的伴侣和两个孩子睡在双人床里，而我只能睡在地板上。因为我睡在地板上，我注意到房间没有打扫干净，因为房间里还有之前住过的客人留下的笔和糖果包装纸。不推荐。
我已经在这里住过好几次了，但这次的体验实在不值。我额外付费了他们的终极宽带，但根本无法连接。工作人员没能解决这个问题，而且似乎也不知道该怎么帮我连接。
我们预订了一间双床房，住三晚。到达后，他们给了我们一间房，里面有一张床，大小和舒适度都像台球桌一样，另一张床是一张小而不舒服的床垫，放在一个类似垫子的地方。我们要求换成我们预订的双床房，却被告知房间已经订满了（虽然他们承认有可以换成双床的床，但显然懒得帮我们换成单人床）。我们说我们想取消预订并获得退款，因为房间和我们预订的不一样，但他们说我们不能这样做，因为我们已经预订了。我们解释说，我们不能在预订前取消预订，因为我们还没看过房间，但他们似乎不明白。他们给了我们一个客服电话，让我们打电话过去，但我们打电话的时候，却收到一条信息说他们已经下班了，让我们明天再打。
Okay so where to begin…we were allocated room 214 ***** were found in the bath dust was found in other areas of the room. They then moved us to 2 other rooms before anything was maybe up to standards with basic cleanliness. In each room were things like dust, toilet roll within the toilet (which meant the cleaner didn’t even bother to lift the seat to clean it so highly doubt it was cleaned at all) a small ring under the bed which if we had a child would of been a choking hazard. Some beds weren’t even tucked. Under the beds in the bed board corners you can literally run your fingers across the carpet and you’ll get yourself a nice handful of dust! The man dealing with me was extremely helpful but couldn’t do an awful lot. He made sure the manager was aware I needed to speak to her in the morning. So, spoke to her and unfortunately the lady was very dismissive said things like “you should of cancelled” “gone to a different hotel” it’s a premier inn…I didn’t expect such low quality in cleanliness to be honest. Let alone service. She asked to see the pictures which I was more than happy to provide but just not very remorseful towards myself or my partner. Like she didn’t even apologise for the inconvenience. Lady I had to make a bed to make it acceptable!
Lovely clean and comfortable room and such good value. Nice stroll to the seafront for beautiful fish and chips and the little town of Minehead.
Very pleasant experience room clean most importantly bathroom cleaned. And the place didn't smell. Altogether a enjoyable experience. The bed was warm with thick blankets.
Nice, friendly staff. The hotel and room were clean. The breakfast is good. We visited for a Christmas meal with friends, and it was conveniently located to be able to walk to the venue
I think Premier Inn in general aren't as good as they once were. The Silent Night mattresses aren't anywhere near as comfortable as the the old Hypnos ones and I don't find the overall cleanliness of the rooms to be at the standard they used to be. This isn't just the Minehead hotel either, we used to use Premier Inns a lot because they were usually fairly priced and pretty consistent in quality. However I'm finding using independent or smaller chains to be a better option with greater attention to detail being taken. The best thing I can say about our recent trip was at least we didn't have to change rooms 3 times due to poor cleanliness unlike our previous stay last November.
One star down for charging £7 a night parking. Other hotels simply add reg no. to iPad. One star lost for not answering the phone. The new automated call service is a disaster. I was told, if there were a problem in the night, I should email the hotel. They said ‘we check our emails every couple of hours’. Not good enough.