酒店回复: Dear Guest,We’re very sorry to hear about your experience and the interaction you described. This is not the level of service we expect from our team. Your comments will be reviewed with our staff to ensure situations like this are handled with courtesy and professionalism in the future.Sincerely, Hotel Manager
5.0分
朋友出游
原文
翻译提供方：Google
只停留了一晚，距离高速公路非常近（即使在晚上也很吵），
房间很干净，但需要翻新，
酒店步行范围内有很多餐厅可供选择
1.0分
其他
The room smelled like cigarettes. No AC the room was missing the window screen and could not open the window. No bath towels in our room.
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酒店回复: Dear Guest,Thank you for sharing your experience and for choosing to stay with us. We understand your concerns regarding room freshness, AC, window screen, and towel availability, and will review these points with our team. We look forward to welcoming you again.Sincerely, Hotel Manager
2.0分
商务出差
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The front desk people are nice and friendly, but the place is NOT impressive. The bed matresses are thin and hard, the pillows are sparce and not soft. The supposed "dinette" feature is just a sink with high faucet, no burners, etc. This cabinet has doors without any shelving and there's no dresser with drawers for any of your clothes. It does have a full sized fridge with is great. But the internet SUCKS. It keeps dropping out and getting back on is challenging, and the speed is very slow. Forget streaming. The bathrooms have been remodeled nicely and the rooms have good lighting. The place is very noisy being right on the freeway and all units have exterior doors.
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酒店回复: Dear Guest,Thank you for highlighting our friendly front desk team, renovated bathrooms, good lighting, and full-sized refrigerator. Your comments regarding comfort, amenities, connectivity, and noise have been noted for review. We appreciate your stay and invite you to visit our hotel once again.Sincerely, Hotel Manager
2.0分
商务出差
A little goes a long way
The lady up front was nice and accommodating. But the room.... stained comforter, no shampoo, the telephone didnt work.
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酒店回复: Dear Guest,Thank you for recognizing our friendly and accommodating front desk team. Your comments regarding room condition, amenities, and in-room equipment have been noted and shared for review. We appreciate your feedback and invite you to visit our hotel once again.Sincerely, Hotel Manager
1.0分
朋友出游
It’s so dirty… there are specs and hair on bed and poop smear on toilet.
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酒店回复: Dear Guest,Thank you for sharing your feedback. Guest comfort and cleanliness are important to us, and your observations regarding room condition have been noted for immediate review with our teams. We appreciate your stay and invite you to visit our hotel once again.Sincerely, Hotel Manager
5.0分
商务出差
Clean room and thoughtfull staff
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酒店回复: Dear Guest,Thank you for your kind words! We’re glad you enjoyed the clean room and our attentive staff. We hope to welcome you back soon!Sincerely, Hotel Manager
1.0分
情侣出游
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The peep hole in the door had no glass in it and opened up to the outside. The door didnt close all the way. The window wouldnt lock. The outside was very dirty ans smokey.
1.0分
其他
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As soon we pull up to the parking lot we found shredded glass on the floor, cars with broken windows etc. there was a strong smell of ********* when we were walking through the hallway towards our room. The room smelled disgusting ( that we got headaches from it), it was dirty, we found human hair in the sheets. There was no way we were going to be there sleeping on that nasty bed with dirty sheets with dirty stains and hair. We left like 5 minutes after we checked in and ask for a refund but the owner refused to give us a refund.
1.0分
家庭亲子
Someone was knocking on the door in the early morning and were bothering from the reception phone at 2 am 😡😡😡
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酒店回复: Hi Rocio, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Natalie #Team6
服务太差了。Pablo先生对我态度很差，就因为我跟他说要在网上付，结果不想用现金。他太粗鲁了。
只停留了一晚，距离高速公路非常近（即使在晚上也很吵），
房间很干净，但需要翻新，
酒店步行范围内有很多餐厅可供选择
The room smelled like cigarettes. No AC the room was missing the window screen and could not open the window. No bath towels in our room.
The front desk people are nice and friendly, but the place is NOT impressive. The bed matresses are thin and hard, the pillows are sparce and not soft. The supposed "dinette" feature is just a sink with high faucet, no burners, etc. This cabinet has doors without any shelving and there's no dresser with drawers for any of your clothes. It does have a full sized fridge with is great. But the internet SUCKS. It keeps dropping out and getting back on is challenging, and the speed is very slow. Forget streaming. The bathrooms have been remodeled nicely and the rooms have good lighting. The place is very noisy being right on the freeway and all units have exterior doors.
A little goes a long way
The lady up front was nice and accommodating. But the room.... stained comforter, no shampoo, the telephone didnt work.
It’s so dirty… there are specs and hair on bed and poop smear on toilet.
Clean room and thoughtfull staff
The peep hole in the door had no glass in it and opened up to the outside. The door didnt close all the way. The window wouldnt lock. The outside was very dirty ans smokey.
As soon we pull up to the parking lot we found shredded glass on the floor, cars with broken windows etc. there was a strong smell of ********* when we were walking through the hallway towards our room. The room smelled disgusting ( that we got headaches from it), it was dirty, we found human hair in the sheets. There was no way we were going to be there sleeping on that nasty bed with dirty sheets with dirty stains and hair. We left like 5 minutes after we checked in and ask for a refund but the owner refused to give us a refund.
Someone was knocking on the door in the early morning and were bothering from the reception phone at 2 am 😡😡😡