酒店回复: Good Morning Ma'am,My team and I thank you for providing your feedback regarding your reservation with us. We sincerely apologize for any and all inconvenience caused to you and your family. We humbly ask you to please consider giving us another chance to serve you better in the future when your travels bring you to the Amarillo area.Sincerely,
酒店回复: Good Morning,Thank you for providing your feedback regarding your recent stay with us. We do our very best to provide every guest with an outstanding experience and apologize that yours didn't meet your expectations. We hope to have the opportunity to welcome you back in the future when you are in the Amarillo area.Sincerely,
酒店回复: Good Morning Sir,We thank you for taking the time to provide your feedback regarding your recent stay with us. We sincerely apologize for any and all inconveniences that you faced while with us. Your concerns have been passed along to the concerned teams and the corrective action has been taken. We humbly ask you to give us another chance to serve you better in the future when your travels bring you to the Amarillo area.Sincerely,
酒店回复: Good Morning Sir,We thank you for providing us with your valuable feedback regarding your recent stay with us. Please know that we strive to ensure that every guest has an amazing experience with us and apologize for any and all inconveniences that you faced while here. Your concerns have been passed along to the concerned departments for immediate action. We humbly ask you to give us another chance to serve you better in the future when your travels bring you to the Amarillo area.Sincerely,
一般
前台服务员似乎不太热情。还有一对夫妇回来寻求帮助进入房间。她一边帮我们办理入住，一边打电话处理这件事。房间很舒适，但不会再来了。我们在Comfort Inn的体验比这里好多了。
我唯一的抱怨是，我们本应该拿到数字钥匙，但却一直没拿到，所以我丈夫进去看看发生了什么事，那里的女士说你的房间可能不是她自己查的。我们到达前一天在应用程序上登记入住，说我们3点到，入住时间是3点。这位女士3点半就下班了，我丈夫上前问她怎么回事，她态度很粗鲁，让他很不舒服，所以我们等了下一位女士打卡才拿到我们的房间。
我的预订被取消了。我不知道是谁取消的，但我们没能住在这家酒店，因为预订被他们取消了。我不知道是怎么回事，但我们还是住在了其他地方。
我们一点也不喜欢房间的位置。它位于酒店入口正上方，我们的视野为零。我们的窗前就是室外空调机组、卫星天线和所有覆盖着鸽子粪便的东西。鸽子就在我们窗前跑来跑去。此外，还有一个尖尖的屋顶，这也是建筑物的一部分，遮挡了视线。不幸的是，天气不太好，所以我们大部分时间都待在房间里。为了不去忍受这可怕的景象，我们一直把百叶窗关着。我们在那里预订了两晚，在美丽的环境中庆祝我们的 40 周年结婚纪念日。我们还告诉接待处，我们不喜欢这个房间，因为景色不好，但什么也没发生。
我要求订一间带步入式淋浴间的无障碍客房，结果拿到的却是一个浴缸，没有座位。虽然有扶手，但没有座位！他们没有道歉，还说我应该直接给酒店打电话。粗鲁却诚实。
员工很棒，床也很舒服。清洁度一般。房间/浴室确实需要翻新/翻新。总的来说，这家酒店还算不错，比该地区其他同类酒店更好。
我们的住宿体验非常好，除了一个问题。床不舒服。看得出来床垫很旧了。我不是专家，但我觉得应该感觉不到每个弹簧的弹性。床垫感觉不算太糟糕，但也不算太好。
淋浴坏了。我没有要求入住无障碍房间，但他们给我安排了。淋浴坏了，但我直到早上退房才知道。房间很脏。
泳池很脏。虽然我们已经付过早餐费了，但他们还是先收了钱。这跟我们平时在凯悦享受到的优质服务完全不一样。
房间温度控制器失灵了，一整晚都很冷。第二天早上起床，我感冒了。