酒店回复: Thank you for staying with us and taking the time to share your experience. We’re very sorry to hear that the condition of your room and the service you received were not what they should have been. Your feedback is important and will be shared with our team as we work on improving both cleanliness and responsiveness.Yours in hospitality,Maris Morse, General ManagerHilton Garden Inn Rochester/Pittsford
酒店回复: We sincerely apologize for the condition of our shower during your stay. What you have described is far below the standard we strive to maintain, and we understand how unacceptable and frustrating this must have been, especially when you were trying to rest before your flight. Rest assured, your input has been shared with our housekeeping and management teams so we can address this issue immediately for correction. We regret any inconvenience this caused and hope to welcome you back in the future to change your perceptions.Yours in hospitality,Maris Morse, General ManagerHilton Garden Inn Rochester/Pittsford
1.0分
其他
原文
翻译提供方：Google
清洁人员来过我这里三次，发现浴室里有霉菌，而且空调系统无法从垫子上进行控制。
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酒店回复: Thank you for sharing your experience. It’s concerning to hear that you were disturbed multiple times by unexpected entries, and that issues with cleanliness and air conditioning affected your comfort. Privacy, a well-maintained environment, and reliable room systems are essential to a positive stay, and your comments highlight where closer attention is needed. We truly appreciate you taking the time to provide this perspective, as it helps guide improvements for future guests. It would be our pleasure to welcome you back anytime to change your lasting impression.Yours in hospitality,Maris Morse, General ManagerHilton Garden Inn Rochester/Pittsford
2.0分
情侣出游
原文
翻译提供方：Google
一进门就闻到一股氯气味。而且给我们办理入住的那位先生态度相当不友好。
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酒店回复: Tom,Thank you for your feedback. I sincerely apologize that your check in experience was not great and the chlorine from the pool overwhelmed your nose. We will use your feedback to address these issues. We look forward to welcoming you back to the hotel again in the future.
2.0分
商务出差
原文
翻译提供方：Google
他们给我的第一个房间有霉味和烟味。25分钟后，他们给我换了一间房间。
4.0分
其他
Everything was great except the mattress, it was like sleeping on a piece of plywood it was so hard and the pillows had zero thickness/firmness to them.
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酒店回复: Thank you for choosing Hilton Garden Inn Rochester Pittsford for your recent stay and for sharing your valuable feedback with us. We're thrilled to hear that you enjoyed your visit with us! Your comments regarding the bed are critical, and we will certainly take them into account as we strive to enhance our guests’ experiences. We sincerely appreciate your insights and hope to have the pleasure of welcoming you back soon. With your feedback guiding us, we’re committed to making your next stay even more exceptional!Yours in hospitality,Maris Morse, General ManagerHilton Garden Inn Rochester/Pittsford
4.0分
家庭亲子
Restaurant was a surprising plus. The breakfast and dinner menus had good choices. Staff services were excellent.
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酒店回复: It was our pleasure to provide you with a wonderful experience at Hilton Garden Inn Rochester Pittsford, and we appreciate the time you took to share this review. We are glad you enjoyed dining with us, and we are especially delighted to know you experienced perfect hospitality from our staff. We look forward to your next visit!Yours in hospitality, Maris Morse,General Manager Hilton Garden Inn Rochester/Pittsford
不错，早餐很好。
交通出行方便，下高速就是，周围有一个意大利餐厅和汉堡店，距离美国人社区也不远，停车方便。
13分钟开车到strong博物馆。停车免费，很方便。
我觉得他们应该有24小时清洁人员，因为我下午4点入住，他们把房间弄得一团糟，浴室他们都没动过，毛巾也很脏。我跟客房服务人员沟通了情况，他们也没派人来打扫，但我还是不得不向他们要干净的毛巾。
他两次以上都没把毛巾送到房间，我们不得不自己去找，清洁过程非常糟糕。
这地方看起来不错——我来城里参加家庭聚会，可惜没能体验到酒店的很多便利设施。我到得早，房间还没准备好，这还好。酒店告诉我房间准备好后会给我短信或电话通知，但我从来没收到过。所以后来的家庭聚会我也没去，因为我想赶在天黑前回去办理入住手续，把行李搬到房间里。我不想失去房间，因为我听说过这种情况——不是在这里，而是在其他地方。我不使用酒店应用程序，所以打电话或发短信对我来说是必须的。
短暂的住宿体验很棒。房间区域非常安静。房间布置精美、干净，提供洗漱用品，我自己也用过。早餐很棒——有很多选择。我喜欢随时提供咖啡。退房也很方便。
以后再来这附近我还会住这里。
我需要洗个澡，然后在赶飞机前睡几个小时，淋浴间太脏了，角落里有那种黑色的污垢霉菌，你知道，它们至少在那里有一年了
清洁人员来过我这里三次，发现浴室里有霉菌，而且空调系统无法从垫子上进行控制。
一进门就闻到一股氯气味。而且给我们办理入住的那位先生态度相当不友好。
他们给我的第一个房间有霉味和烟味。25分钟后，他们给我换了一间房间。
Everything was great except the mattress, it was like sleeping on a piece of plywood it was so hard and the pillows had zero thickness/firmness to them.
Restaurant was a surprising plus. The breakfast and dinner menus had good choices. Staff services were excellent.