酒店回复: Thanks for your feedback. We sincerely apologize for the delayed check-in and the wait for the pool to open.Sometimes, unexpected maintenance or a need for extra attention to chemical levels can cause a slight delay in the pool's opening time. We understand this is an inconvenience, and we're sorry it impacted your plans.We also apologize for the lack of kitchenware in your room. We do provide kitchenware at the front desk for check out during your stay.
酒店回复: Thank you for sharing this feedback. We are so sorry to hear about the unacceptable issues you experienced during your stay, including finding cockroaches, a dirty sofa with holes, and hair in the shower. This is a serious failure on our part, and we are taking this matter very seriously.We are actively investigating your report with our pest control and housekeeping teams to ensure immediate action is taken.We are glad to hear you appreciated the two rooms and our friendly staff, but we understand that these issues completely overshadowed the positive aspects of your stay. The experience you described is not up to our standards, and we sincerely apologize for the distress and discomfort it caused you and your family. We want to ensure no other guests have to go through a similar situation.
酒店回复: I'm so glad to hear you and your granddaughters had a lovely mini-vacation and enjoyed the great location and reasonable pricing.I apologize for the negative experience you had with one of our breakfast staff members. That is completely unacceptable, and I'm very sorry that it soured your morning and kept you from enjoying breakfast on your last day. We'll be addressing this directly with our team to ensure all guests are treated with the kindness and hospitality they deserve.
酒店回复: Thank you for such kind words. We hope to welcome you back on your next trip.
1.0分
家庭亲子
原文
翻译提供方：Google
不推荐。
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酒店回复: Would you mind providing any comments regarding your stay? We would like to opportunity to look into this matter further.
5.0分
家庭亲子
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We enjoyed the view to the beach, and walking out to the water, even though our fall day was colder and windy.
The room was clean and inviting.
There was one layout design flaw which we pointed out, (where the towel rack was located) and they accepted the recommendation graciously.
酒店回复: Thank you for your feedback
4.0分
其他
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The stay was nice and staff was great.The floors in the bathroom and small kitchen needed to be swept and mopped. That was the only negative thing of staying here.
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酒店回复: Thank you for your feedback! We are delighted to hear that you had a nice stay and that our staff was great.We sincerely apologize for the oversight regarding the cleanliness of the bathroom and kitchen floors. We have immediately shared your comments with our housekeeping team to ensure our cleaning standards are consistently met. We hope to welcome you back soon!
5.0分
情侣出游
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Loved the beach access! Clean rooms, great service from staff all around. The staff who helped us check in at 1:00am was very helpful and accommodating. We will be back for sure
酒店回复: Thank you for taking the time to leave a review.
这家酒店非常棒。房间很干净。工作人员非常有礼貌，而且非常乐于助人。
工作人员让入住手续尽可能地顺利，只用了2分钟。
情侣旅行
海滩边的酒店，带室外泳池。客房服务延迟了，所以我们不得不等着去房间，即使等了，入住时间也已经是下午4点了。泳池开放时间是上午10点到晚上10点，但直到10:30左右才开放。我们住的房间带厨房，配有炉灶、冰箱和咖啡机，但缺少餐具、玻璃杯之类的。我不知道你在想什么。
我们小时候刚到的时候，在一号房间里看到两只蟑螂；当时我们并不知道是蟑螂。我们安顿下来准备睡觉。晚上11点左右，我们看到另一只虫子从沙发底下钻了出来。沙发之前盖着廉价的布料，很脏，而且还有洞。我禁止孩子们坐沙发。我们到达时，淋浴间里还有长长的黑头发。半夜时分，我们能听到楼上有人走动和奔跑的声音，入口附近的石膏天花板都快掉下来了……
我们从未住过这么不舒服的地方，生怕把这些小家伙带回家……不值得给7.8/10的评分……对于我们这次旅行来说，这价格真是令人失望！
不过，我们很感激酒店有两个房间，而且工作人员很友好。
非常喜欢我们的住宿！这里是带孙女们来这里度短假的完美之选。
唯一的小问题是去吃早餐。那里有一位女士很粗鲁。前两天早上我们见到了她，但第三天早上我们决定不想再和她有任何瓜葛，所以就没去。
除此之外，价格合理，而且就在海滩边。
隐藏的宝石
这地方真是个隐藏的宝石……这里非常安静，与世隔绝，我非常喜欢……走廊直接通向泳池，泳池又直通海滨，简直完美……工作人员也很棒。我们遇到的每个人都很棒
不推荐。
We enjoyed the view to the beach, and walking out to the water, even though our fall day was colder and windy.
The room was clean and inviting.
There was one layout design flaw which we pointed out, (where the towel rack was located) and they accepted the recommendation graciously.
The stay was nice and staff was great.The floors in the bathroom and small kitchen needed to be swept and mopped. That was the only negative thing of staying here.
Loved the beach access! Clean rooms, great service from staff all around. The staff who helped us check in at 1:00am was very helpful and accommodating. We will be back for sure