酒店回复: Dear Valued Guest, Thank you for sharing your feedback following your stay at the Red Roof Inn Knoxville Central - Papermill Road. It is disappointing to read that your stay fell short of your expectations due to the roach you mentioned. Please know that Red Roof works with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that I have notified the property of your comments to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. I hope you will give us the opportunity to better serve you at Red Roof in the future.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
4.0分
家庭亲子
原文
翻译提供方：Google
我们来过这里两次，感觉很棒。工作人员总是那么友好，这里是我们去纳什维尔途中的完美停留地。😘
5.0分
其他
原文
翻译提供方：Google
和往常一样，住宿体验很棒，工作人员也很棒，我唯一希望可以更好的是无线网络信号
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Knoxville Central - Papermill Road. We're so glad to hear that your stay was great as always and that you appreciate our wonderful staff! We acknowledge your feedback regarding the Wi-Fi signal strength.We value your business and want to ensure your complete satisfaction. Thank you for choosing Red Roof. We hope to welcome you back on your next visit to the area.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
3.0分
家庭亲子
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The staff was good and courteous.the phone system has serious issues . The room we had the phone wouldn’t connect to the front desk at all my mother called and called but no one could answer .
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酒店回复: Dear Valued Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Knoxville Central - Papermill Road. We are pleased to hear that you found our staff to be good and courteous. However, we are sorry to learn about the issues you experienced with the phone system, and the difficulty contacting the front desk. I have notified the property of your comments to ensure everything is as it should be.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely, JannovemRed Roof ManagementRediResponse Specialist
4.0分
其他
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Perfect for our 2 night stay.
Hotel is in a safe area with 2 other hotels. Quick drive to downtown. Seems older, but mainly renovated. An odd amount of rusting since it is not near the ocean. (Bring your own hair dryer.) There was always fresh coffee available. Hotel does not have breakfast. The front office staff was helpful.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Knoxville Central - Papermill Road. We're glad you appreciated the safe location, proximity to downtown, and helpful front office staff. We apologize for the rust and lack of a hairdryer in the room. We also acknowledge your note regarding the absence of breakfast.We are always working to improve our guest experience. Thank you for choosing Red Roof. We look forward to welcoming you back soon.Sincerely,ViktorRed Roof Management RediResponse Specialist
2.0分
家庭亲子
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Room smelled like pool and cheap air freshener and it was strong, the bathroom was dirty with lotion and shampoo on the floor. Front desk staff were very friendly and kind. They quickly ran out of coffee in the morning. Will not be back.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Knoxville Central - Papermill Road. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible smell of the room and the state of the bathroom you describe. However, we greatly appreciate your kind words regarding our staff.At Red Roof, please know that we value you as our guest and appreciate your business. We hope you’ll consider visiting one of our other hotels within our brand family, where we are dedicated to ensuring a more enjoyable stay.Very truly yours,ZyRed Roof ManagementRediResponse Specialist
2.0分
其他
Needs to replace front lobby chais
The chairs in front lobby were all ripped up and gross. It didn’t leave a good first impression
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酒店回复: We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
1.0分
其他
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Stay away
Do not stay at this hotel. There was a hole in the outer window pane in our room, there were multiple light bulbs burned out (the light over the bathroom sink was one of them), the sheets were not changed while we were there, we ran out of soap in the shower, there were only two bath towels and two wash cloths per day, the available television channels was very limited, the floor in our room was not cleaned, and the chairs in the lobby were extremely worn. They had an entire section roped off that looked like they used to serve breakfast. It just seemed as though no effort was being put into the place.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Knoxville Central - Papermill Road. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with with the window, lighting, linens, amenities, cleanliness, and the state of the lobby. In response to your feedback, I am notifying the hotel to make sure your experience is not repeated.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LeahRed Roof ManagementRediResponse Specialist
房间空气不好，有味道，很臭！
我见过更糟糕的。员工非常友好。停车位充足。房间相对干净，浴室也很现代化。然而……床垫糟糕透了，淋浴排水不畅，枕头和毛巾也相当粗糙。我们问他们有没有其他房间可能有更好的床垫。他们让我们看了另一间空房，但也没好到哪里去。考虑到这几乎是我们能找到的最便宜的选择，所以只能这样了。
蟑螂
如果可以退款，我早就走了。我打死的墙上的那只蟑螂太恶心了。现在我不确定那里还有哪些虫子。
我们来过这里两次，感觉很棒。工作人员总是那么友好，这里是我们去纳什维尔途中的完美停留地。😘
和往常一样，住宿体验很棒，工作人员也很棒，我唯一希望可以更好的是无线网络信号
The staff was good and courteous.the phone system has serious issues . The room we had the phone wouldn’t connect to the front desk at all my mother called and called but no one could answer .
Perfect for our 2 night stay.
Hotel is in a safe area with 2 other hotels. Quick drive to downtown. Seems older, but mainly renovated. An odd amount of rusting since it is not near the ocean. (Bring your own hair dryer.) There was always fresh coffee available. Hotel does not have breakfast. The front office staff was helpful.
Room smelled like pool and cheap air freshener and it was strong, the bathroom was dirty with lotion and shampoo on the floor. Front desk staff were very friendly and kind. They quickly ran out of coffee in the morning. Will not be back.
Needs to replace front lobby chais
The chairs in front lobby were all ripped up and gross. It didn’t leave a good first impression
Stay away
Do not stay at this hotel. There was a hole in the outer window pane in our room, there were multiple light bulbs burned out (the light over the bathroom sink was one of them), the sheets were not changed while we were there, we ran out of soap in the shower, there were only two bath towels and two wash cloths per day, the available television channels was very limited, the floor in our room was not cleaned, and the chairs in the lobby were extremely worn. They had an entire section roped off that looked like they used to serve breakfast. It just seemed as though no effort was being put into the place.