酒店回复: Dear Aya,Thank you for taking a moment to share your experience. We sincerely appreciate your detailed comments and apologize for any inconvenience you experienced during your stay. We understand that the shuttle bus process could be more seamless, and we appreciate your patience in navigating it. We will review and improve our communication procedures to ensure a smoother experience for our guests.We're delighted to hear that our hotel employees were able to assist you during your stay and that you found our rooms spacious and clean. Your comments about the bathroom odor are concerning, and we will address this issue promptly to maintain the high standards we strive for.We understand that unexpected situations can be stressful, and we're glad we could provide assistance during your emergency evacuation. We value your patronage and hope to welcome you back in the future, providing an even better experience.Thank you again for sharing your thoughts.
3.0分
其他
原文
翻译提供方:Google
还好离机场近,但是有飞机噪音。
可惜附近没有便利设施。
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酒店回复: Dear Sieun, Thank you for sharing your thoughts with us. It's great to hear that our proximity to the airport was convenient for you. We understand that the airplane noise can be a bit disruptive, and we're sorry for any inconvenience it caused. While the nearby amenities may be limited, we hope the ease of getting to and from the airport was a plus during your stay. Your feedback is valuable to us, and we'll keep it in mind as we continue to improve our guest experience.
5.0分
其他
Generally good
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酒店回复: Hello JEONG,Thank you for sharing your feedback. We're pleased to hear that your experience was generally good. We continuously strive to improve and your insights are valuable to us. If you have any specific suggestions or details you'd like to share, please feel free to reach out. We hope to welcome you back on your next visit for an even better stay.
房间很大,带小客厅,离机场近,早餐品种一般
房间是很大 稍显旧
连锁酒店,品质不错
我在转机期间在这里住了一晚。设施比较老旧,但并不难受,也不脏。房间很宽敞,卧室、浴室、冰箱、客厅布局合理,冰箱也很大。前台附近全天提供免费咖啡,这点很不错。不过,最近的便利店步行十多分钟就到了,买东西不太方便。不过,隔壁酒店的停车场有一辆餐车,提供12到22美元不等的泰国菜,所以我就去了。考虑到我的目的,这个价格完全可以接受。
如需使用免费班车(礼宾巴士),您需要致电酒店并要求他们前往 ____ 航站楼(英文),然后在 DFW 机场的礼宾车上等候。虽然是免费的班车,但是我个人觉得如果给点小费的话,我们俩的心情都会好一些。我被告知从机场到酒店的出租车费用为 35 美元,所以我个人并不介意 5 美元的小费。
酒店工作人员都很好。我得救是因为有人愿意了解我的意图。没有车的话吃喝有点困难,不过15分钟内就有汉堡店和家庭餐馆。浴室闻起来有铁锈的味道,这是一个缺点,但房间宽敞干净,就这个价格而言。由于机票问题,我不得不在那里住两晚作为紧急疏散,所以我承受了很大的压力,但是他们非常乐于助人。
还好离机场近,但是有飞机噪音。
可惜附近没有便利设施。
Generally good