酒店回复: Thank you for choosing to stay with us, we are diapponted that you did not enjoy your stay with us.please accept our appolgies. We look forward to see you again and will ensure a better stay.
2.0分
商务出差
原文
翻译提供方：Google
不良区域
酒店回复: Thank you for your feedback
3.0分
朋友出游
原文
翻译提供方：Google
好的
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酒店回复: Thank you Silas for your feed back. We appreciate you letting us know about your stay and for choosing to stay with us.
2.0分
家庭亲子
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Old rooms old furniture breakfast lacking being good. Last breakfast biscuit and gravy the gravy was like watery. No sausage in it.hair dryer broken in the room.
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酒店回复: Thank you for sharing your feedback with us. We sincerely apologize that the condition of your room, the non-functioning hairdryer, and especially. The poor quality and watery nature of the breakfast gravy significantly detracted from your stay.We are immediately addressing these maintenance and breakfast quality issues.Sincerely,MaryGuest Relation Manager.
1.0分
其他
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I was there three days and I asked for the floor to be vacuumed and for my bed to be made with the linen changed. When I came back to the room nothing was done and there was linen on top of the bed. I went and asked the housekeeper what happened and she stay there that that's all she can do when I spoke to her manager the manager of his nasty and offsetting stating that they don't have to make beds and continue to disrespect me over the phone when I went to the front desk the front desk said that she was a different department but had the right to handle things however she chose to handle them there was no accountability at all. According to the front desk afterwards got the housekeeping manager called the GM and expected us to be put out of the hotel all because I complained about getting my bed made. No attitude, no back and forth, just a question. The front desks let me know this happens all the time and there was nothing we could do about it which I thought was crazy. It seemed like the front desk staff were all scared of the housekeeping manager and didn't want to tell her to her face that she was wrong although telling me that she was. It was probably the worst experience that I've ever had. I needed to book two more days and when I want to go book the two days I was told I was unable to book the two days because the housekeeping manager didn't want us there. That added insult to injury. I would not stay there if you expect normal housekeeping and for your bed linen to.
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酒店回复: Thank you for sharing your feedback with us. We are truly appalled and sincerely apologize for the unacceptable failure in housekeeping service and the profoundly disrespectful and inappropriate behavior from the housekeeping manager, including the refusal to allow you to extend your stay. The lack of accountability and the staff's fear is completely unacceptable, and we are investigating this severe issue immediately.Sincerely,MaryGuest Relation Manager.
4.0分
家庭亲子
Room was clean, Staff was helpful however they only had 1 elevator working for the whole hotel.
3.0分
家庭亲子
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Upon checking in the room we were given was literally disgusting and made me sick to my stomach. Walking into the room we smelled something really bad. After we turned on the lights there was a large soiled area on the carpet near the bed, not sure if it was vomit or feces.
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酒店回复: Thank you for chossing to stay with us and for letting us know about your stay. We appreciate the feedback and what to apolgize for any inconvieance we might have cause you during your stay.
一切都好。
我来夏洛特看PGA锦标赛，以前也住过速8酒店。但这次从地理位置，到大堂和门口全天候都有人晃悠，再到我房间的脏乱、污渍和糟糕的状况（有图为证），都让人非常失望。
欢迎仪式非常完美，房间很漂亮，床也很舒服。
糟糕的服务
不良区域
好的
Old rooms old furniture breakfast lacking being good. Last breakfast biscuit and gravy the gravy was like watery. No sausage in it.hair dryer broken in the room.
I was there three days and I asked for the floor to be vacuumed and for my bed to be made with the linen changed. When I came back to the room nothing was done and there was linen on top of the bed. I went and asked the housekeeper what happened and she stay there that that's all she can do when I spoke to her manager the manager of his nasty and offsetting stating that they don't have to make beds and continue to disrespect me over the phone when I went to the front desk the front desk said that she was a different department but had the right to handle things however she chose to handle them there was no accountability at all. According to the front desk afterwards got the housekeeping manager called the GM and expected us to be put out of the hotel all because I complained about getting my bed made. No attitude, no back and forth, just a question. The front desks let me know this happens all the time and there was nothing we could do about it which I thought was crazy. It seemed like the front desk staff were all scared of the housekeeping manager and didn't want to tell her to her face that she was wrong although telling me that she was. It was probably the worst experience that I've ever had. I needed to book two more days and when I want to go book the two days I was told I was unable to book the two days because the housekeeping manager didn't want us there. That added insult to injury. I would not stay there if you expect normal housekeeping and for your bed linen to.
Room was clean, Staff was helpful however they only had 1 elevator working for the whole hotel.
Upon checking in the room we were given was literally disgusting and made me sick to my stomach. Walking into the room we smelled something really bad. After we turned on the lights there was a large soiled area on the carpet near the bed, not sure if it was vomit or feces.