DO NOT STAY HERE! This is the worst hotel experience I have ever had. I travel for work and had around 150 nights in hotels in 2024 and this was by far the worst experience that I have ever had. To start, the elevator is broken and takes multiple attempts for the door to close and the alarm sounds before it will fully shut and move. The lobby and hallways are gross which led me to think I should check the bed and bathroom before unpacking and luckily I did. The first bed had stains all over the linens. The second bed had dead bugs underneath the blanket and on top of the fitted sheet. If I would have arrived earlier I would have switched hotels immediately however, I traveled all day and didn’t arrive until 1am so I had to tough it out for the night. The employee was nice enough to let me check several other rooms, one of which had the drain plug out and someone else’s hair in the shower, others had mold in the bathrooms, and they all had stained linens. Needless to say I checked out before heading to work in the morning and switched to a different hotel. They still charged me for three nights and did not answer any of the times I tried to contact them. I called the Marriott Titanium customer service who has informed me that they are still waiting on a response from the hotel general manager a week later. Listen to the reviews. Not only is the hotel disgusting but they will also inappropriately charge you and steal your money. This is an embarrassment to Marriott. I have reached out to Marriott Customer service who also cannot get ahold of the property manager. They sent them my case 3 times to be resolved and the property manager continues to close it without resolution. This has been confirmed by a customer service supervisor. Not only is this property an embarrassment to Marriott, but so is the fact they cannot get a response from their own property manager or resolve an issue for a loyal customer who averages over 100 stays a night at their other properties. One week later and they still cannot get ahold of their own employee and give me the full refund they have requested. Two weeks later and Marriott still cannot get ahold of their own property manager. I finally got through to an employee who told me the manager would arrive in 15 minutes. Called back 20 minutes later and they rejected my call. Called back several more times and they let it go to voicemail.
1.0分
其他
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This hotel is THE ABSOLUTE WORST HOTEL. There was a toothpick in the pullout couch pullout couch had stained my first room smelled like mildew. A lot of the rooms had tapes on the door and were open. The elevator would not shut until three tries the water does not get hot. It stays cold they don’t vacuum the floors I found a roach in one room. This hotel is just not it. It’s really scary. I DO NOT RECOMMEND.
1.0分
其他
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Read the reviews. This hotel engages in fraudulent activities by charging extra nights and is impossible to get a response from. Phone calls go unanswered, and Marriott corporate is not helpful. Everything has to go through Roy, the GM, and he is MIA.
1.0分
其他
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Upon arrival elevator was not working. Elevator did start working but when using, the door opens and closed 3 times before it will finally go. Remote for tv, room phone, one bedside light, not working. Roaches were present.. Son changed room due to non working items as well. We had told them we would be using gift card. They said they would do on check out but needed the card for deposit. Upon checking out, the person at desk was trying to figure out how to reverse and put on gift card we had. After waiting a while, we decided to leave as they said they would resolve in 30 minutes. I called back after an hour and still no luck. Called again and no answer. We were also charged for 3 rooms on credit card assuming due to our son changing rooms. When they didn't resolve, we called Marriott customer service and then we called the Marriott Bonvoy card and filled disputes. Property has had 14 days to resolve and haven't. Be aware.
1.0分
独自旅行
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This was the worst hotel experience I’ve ever had! The hotel staff were completely incompetent at checking me in even though I had already checked myself in on the app. After 30 minutes or so, the man who was “helping” me said he needed the night manager’s help and she poked her head from around the office and said she wasn’t decent to come out and help. I asked him what she said and he repeated it, as I was shocked why she didn’t have clothes on. She never helped. Finally after 45 minutes I was able to get the room key from him. The hall smelled like ****, the room door didn’t lock properly as in the door wasn’t shut completely and the deadbolt didn’t lock. The shower was full of black mold. I called the front desk 3 times with no answer. I called customer service on corporate line for help. They were able to reach the hotel after 2 unanswered calls. She told Erik the state of my room and that I didn’t feel safe and wanted another room. He never called my room nor came to fix the lock or check on me. I was told I was getting a refund and my card would not be charged for the stay because I was canceling after what happened. However they still charged my card and there was a second charge for an unknown reason that I have to dispute. Horrible experience!!!
1.0分
其他
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Absolutely awful. Marriott should be embarrassed to have their name on this property. The elevator did not work properly. The hot water was barely lukewarm. The television couldn’t get the basic channels. The air conditioning was stuck on freezing. There was mold in the shower. Breakfast was not free and not really available. Stay away from this property.
1.0分
其他
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The absolute worst hotel I have stayed in ever. Lift doesn’t work, carpets never been cleaned, no food available, pool is green, and AC is just breeding bacteria and stinks of mould. Stay away!!!! I recommend the hoilliday inn when you check out of this hotel after checking in.
1.0分
其他
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DO NOT STAY AT THIS HOTEL!!! The hotel has black mold and our room door did not close all the way. We noticed that most of the doors on the second floor including ours looked like someone used a crowbar on the doors. The elevator wasn’t working. We didn’t stay there. We immediately checked out.
1.0分
其他
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If you are a meeting planner do not book this hotel. i was charged for 3 stays that were cancelled, and it is now 3 weeks that i can't get receipts- for 2 weeks when you call this hotel it goes to voicemail- yes a hotel with no human answering the phone?? This week someone answered but they only answer in the morning for about 2 hours- then back to voicemail- apparently ROY is the manager here and everything must go through ROY who never returns calls or emails. i have called Marriott who were no help at all. I am based out of Ohio so i can't event go into this hotel to solve the problem.
我无法办理入住，因为酒店停电了。酒店当时承诺会退款，所以我就离开了。但现在他们却拒绝了我的退款请求。这是我住过最差的酒店。
DO NOT STAY HERE! This is the worst hotel experience I have ever had. I travel for work and had around 150 nights in hotels in 2024 and this was by far the worst experience that I have ever had. To start, the elevator is broken and takes multiple attempts for the door to close and the alarm sounds before it will fully shut and move. The lobby and hallways are gross which led me to think I should check the bed and bathroom before unpacking and luckily I did. The first bed had stains all over the linens. The second bed had dead bugs underneath the blanket and on top of the fitted sheet. If I would have arrived earlier I would have switched hotels immediately however, I traveled all day and didn’t arrive until 1am so I had to tough it out for the night. The employee was nice enough to let me check several other rooms, one of which had the drain plug out and someone else’s hair in the shower, others had mold in the bathrooms, and they all had stained linens. Needless to say I checked out before heading to work in the morning and switched to a different hotel. They still charged me for three nights and did not answer any of the times I tried to contact them. I called the Marriott Titanium customer service who has informed me that they are still waiting on a response from the hotel general manager a week later. Listen to the reviews. Not only is the hotel disgusting but they will also inappropriately charge you and steal your money. This is an embarrassment to Marriott. I have reached out to Marriott Customer service who also cannot get ahold of the property manager. They sent them my case 3 times to be resolved and the property manager continues to close it without resolution. This has been confirmed by a customer service supervisor. Not only is this property an embarrassment to Marriott, but so is the fact they cannot get a response from their own property manager or resolve an issue for a loyal customer who averages over 100 stays a night at their other properties. One week later and they still cannot get ahold of their own employee and give me the full refund they have requested. Two weeks later and Marriott still cannot get ahold of their own property manager. I finally got through to an employee who told me the manager would arrive in 15 minutes. Called back 20 minutes later and they rejected my call. Called back several more times and they let it go to voicemail.
This hotel is THE ABSOLUTE WORST HOTEL. There was a toothpick in the pullout couch pullout couch had stained my first room smelled like mildew. A lot of the rooms had tapes on the door and were open. The elevator would not shut until three tries the water does not get hot. It stays cold they don’t vacuum the floors I found a roach in one room. This hotel is just not it. It’s really scary. I DO NOT RECOMMEND.
Read the reviews. This hotel engages in fraudulent activities by charging extra nights and is impossible to get a response from. Phone calls go unanswered, and Marriott corporate is not helpful. Everything has to go through Roy, the GM, and he is MIA.
Upon arrival elevator was not working. Elevator did start working but when using, the door opens and closed 3 times before it will finally go. Remote for tv, room phone, one bedside light, not working. Roaches were present.. Son changed room due to non working items as well. We had told them we would be using gift card. They said they would do on check out but needed the card for deposit. Upon checking out, the person at desk was trying to figure out how to reverse and put on gift card we had. After waiting a while, we decided to leave as they said they would resolve in 30 minutes. I called back after an hour and still no luck. Called again and no answer. We were also charged for 3 rooms on credit card assuming due to our son changing rooms. When they didn't resolve, we called Marriott customer service and then we called the Marriott Bonvoy card and filled disputes. Property has had 14 days to resolve and haven't. Be aware.
This was the worst hotel experience I’ve ever had! The hotel staff were completely incompetent at checking me in even though I had already checked myself in on the app. After 30 minutes or so, the man who was “helping” me said he needed the night manager’s help and she poked her head from around the office and said she wasn’t decent to come out and help. I asked him what she said and he repeated it, as I was shocked why she didn’t have clothes on. She never helped. Finally after 45 minutes I was able to get the room key from him. The hall smelled like ****, the room door didn’t lock properly as in the door wasn’t shut completely and the deadbolt didn’t lock. The shower was full of black mold. I called the front desk 3 times with no answer. I called customer service on corporate line for help. They were able to reach the hotel after 2 unanswered calls. She told Erik the state of my room and that I didn’t feel safe and wanted another room. He never called my room nor came to fix the lock or check on me. I was told I was getting a refund and my card would not be charged for the stay because I was canceling after what happened. However they still charged my card and there was a second charge for an unknown reason that I have to dispute. Horrible experience!!!
Absolutely awful. Marriott should be embarrassed to have their name on this property. The elevator did not work properly. The hot water was barely lukewarm. The television couldn’t get the basic channels. The air conditioning was stuck on freezing. There was mold in the shower. Breakfast was not free and not really available. Stay away from this property.
The absolute worst hotel I have stayed in ever. Lift doesn’t work, carpets never been cleaned, no food available, pool is green, and AC is just breeding bacteria and stinks of mould. Stay away!!!! I recommend the hoilliday inn when you check out of this hotel after checking in.
DO NOT STAY AT THIS HOTEL!!! The hotel has black mold and our room door did not close all the way. We noticed that most of the doors on the second floor including ours looked like someone used a crowbar on the doors. The elevator wasn’t working. We didn’t stay there. We immediately checked out.
If you are a meeting planner do not book this hotel. i was charged for 3 stays that were cancelled, and it is now 3 weeks that i can't get receipts- for 2 weeks when you call this hotel it goes to voicemail- yes a hotel with no human answering the phone?? This week someone answered but they only answer in the morning for about 2 hours- then back to voicemail- apparently ROY is the manager here and everything must go through ROY who never returns calls or emails. i have called Marriott who were no help at all. I am based out of Ohio so i can't event go into this hotel to solve the problem.