The room was not cleaned before our stay. It was disgusting
点评来源 Trip.com
3.2分
2张大床 - 无障碍客房 - 禁烟
家庭亲子
原文
翻译由AI提供
性价比超高——房间干净，床很舒服，入住手续办得又快又方便。
点评来源 Trip.com
2.0分
其他
原文
翻译提供方：Google
对于初次到访的外国人来说，一开始受到的待遇非常粗鲁。有些员工很好，有些很差劲。
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酒店回复: Hello Yazmeilyn,Lamentamos que su experiencia no haya sido la esperada. Valoramos todos los comentarios y son una oportunidad para que el equipo mejore. Su percepción sobre el trato del personal se tomará en cuenta en futuras capacitaciones. Agradecemos su feedback, ya que nos ayuda a seguir mejorando la experiencia de nuestros huéspedes. Esperamos que su siguiente visita sea más positiva.
4.0分
情侣出游
原文
翻译提供方：Google
房间里一切都很好
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酒店回复: Hello Digna,Nos alegra saber que tu estancia fue satisfactoria. Siempre nos esforzamos por proporcionar una experiencia agradable a nuestros huéspedes. Agradecemos tus comentarios y esperamos que vuelvas a elegirnos en tu próxima visita. Es un placer recibirte y estamos siempre aquí para ayudarte. ¡Hasta la próxima!
4.0分
其他
原文
翻译提供方：Google
一切都很好
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酒店回复: Hello Luis,¡Nos alegra saber que disfrutaste de tu estancia! Siempre trabajamos para ofrecer la mejor experiencia a nuestros huéspedes. Si deseas compartir más detalles sobre tu visita, no dudes en hacerlo. Tu opinión es muy importante para nosotros y ayuda a mejorar continuamente nuestro servicio. Esperamos que tengas la oportunidad de visitarnos nuevamente en el futuro.
3.0分
家庭亲子
原文
翻译提供方：Google
出色地
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酒店回复: Hello Luis, We appreciate your feedback. If you have any specific concerns or experiences you'd like to share with our management team, we encourage you to reach out directly to them. We value all input from our guests as it helps us improve our services and enhance future stays. Thank you for choosing our hotel, and we hope to welcome you back again in the future for an even better experience.
5.0分
其他
Room was cozy everything worked air conditioning worked amazin close to the baird center in downtown
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酒店回复: Hello Ryan,Thank you for your feedback! We're glad to hear you enjoyed the cozy room and that the air conditioning met your expectations. Our location near the Baird Center is indeed a great asset for many of our guests. We appreciate your comments and hope to welcome you back for another stay in the future!
2.0分
其他
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Found 2 bugs in my room. Could barely get any sleep with all the noise the people in the next room were making. This place can’t even afford to put a microwave in each room. The sheets being clean is the only reason this place isn’t getting 1 star from me.
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酒店回复: Hello Aarion,Thank you for your critique. We appreciate your comments regarding the cleanliness of the sheets and understand your concerns about the noise and amenities. Your input is valuable and will be shared with our team to consider future improvements. We hope you will give us another chance in the future to provide a more comfortable stay.
1.0分
其他
Front desk refused to give a room key. Had to be let in to hotel and room doors. Had to prop open room door to leave and unload luggage into the room.
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酒店回复: Hello Andrew,Thank you for sharing your feedback regarding your recent stay. It's important for us to provide a seamless experience for our guests, and we appreciate you bringing these concerns to our attention. We will ensure your comments are shared with the relevant team to enhance our services in the future. Your insights help us improve for our future guests and we hope to better serve you next time.
4.0分
其他
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Not bad for the price. The rooms were clean but the stairs and hall floors didn't seem to be getting vacuumed regularly. The "grab and go" breakfast was donuts. The coffee was one of those automatic machines so it was avaliable all day and night. Staff was friendly.
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酒店回复: Hello Erika,Thank you for your feedback regarding your recent stay. It's great to hear that you found the rooms clean and our staff friendly. We appreciate your comments about the common areas and breakfast options, as they help us understand areas for improvement. Your insights are valuable in enhancing our guest experience moving forward. We hope to welcome you back for another stay in the future, where we strive to provide an even better experience.
我们到房间时，地板很脏，没打扫，什么都没清洁。床单被用过，没换，很脏。我们去向管理层投诉，他们给我们换了个新房间，新房间好多了，但后来我们发现微波炉里有吃剩的食物。他们的欧式早餐只有6盎司，一份甜甜圈，一袋麦片和一袋速溶燕麦片，而且咖啡机坏了。火警探测器无缘无故响了，我们去打电话给前台，电话也打不通。我们不得不亲自下楼去告知前台，然后前台人员又跟着我们上来，因为他问我们是不是在房间里抽烟了，但我们没有。我的意思是，一个两层的酒店，整个酒店的甜甜圈不应该只有12个，没有咖啡，只有热水，没有果汁，没有水果，什么都没有。我感觉我快要死了，我不知道如果我脱掉鞋子或袜子会感染什么疾病。
The room was not cleaned before our stay. It was disgusting
性价比超高——房间干净，床很舒服，入住手续办得又快又方便。
对于初次到访的外国人来说，一开始受到的待遇非常粗鲁。有些员工很好，有些很差劲。
房间里一切都很好
一切都很好
出色地
Room was cozy everything worked air conditioning worked amazin close to the baird center in downtown
Found 2 bugs in my room. Could barely get any sleep with all the noise the people in the next room were making. This place can’t even afford to put a microwave in each room. The sheets being clean is the only reason this place isn’t getting 1 star from me.
Front desk refused to give a room key. Had to be let in to hotel and room doors. Had to prop open room door to leave and unload luggage into the room.
Not bad for the price. The rooms were clean but the stairs and hall floors didn't seem to be getting vacuumed regularly. The "grab and go" breakfast was donuts. The coffee was one of those automatic machines so it was avaliable all day and night. Staff was friendly.