酒店回复: Dear Guest,Thank you so much for taking the time to share such a wonderful review of your recent stay with us. We are particularly pleased that you appreciated the classic decor and extensive collection of displays and decorations. It is equally gratifying to know that you enjoyed the abundant breakfast and found the service impeccable. We look forward to the pleasure of welcoming you back for another exceptional stay in the future.Warm regardsLaura Squarciotta - Front Office Manager
酒店回复: Dear Maomihuayuan,Thank you for taking the time to share your detailed feedback regarding your recent stay at Villa Olmi Firenze.We sincerely apologize that your experience did not meet your expectations, and we deeply regret the disappointments you encountered during your visit. Regarding the room configuration, we sincerely apologize for any misunderstanding. While our suites can accommodate up to two additional beds, we regret that we are unable to provide them as a single double bed arrangement. We understand this may not have met your needs, and we are sorry for any inconvenience this caused.Concerning breakfast, we offer a complimentary buffet service, with selected hot dishes available to order à la carte for an additional charge. We apologize if this was not clearly communicated to you from the outset.We are truly sorry for the shuttle service. Please be assured that we are actively working to enhance our transportation arrangements and improve the drop-off experience for our guests.We deeply regret the misunderstanding during check-out and the issue with the service charge. We take all of your concerns very seriously, as they highlight important aspects of the guest experience that require our immediate attention. Your detailed feedback provides us with a valuable opportunity to review our procedures and enhance the quality of service we deliver to our guests.Sincerely,Laura SquarciottaFront Office Manager
酒店回复: Dear Sir,Thank you so much for your wonderful review and for recommending Villa Olmi Firenze to future travelers.We are absolutely delighted that you enjoyed your time with us and appreciated the tranquil atmosphere of our estate. It is particularly gratifying to know that our outdoor areas made such a positive impression on you during your stay.We truly value your thoughtful observations about the different room categories and your insights regarding transportation options. Feedback like yours helps other guests make informed choices when planning their visit.It would be our great pleasure to welcome you back whenever you wish to return to Florence.Warmest regards,Laura SquarciottaFront Office Manager
酒店回复: Dear Sir,Thank you for sharing your kind words about your stay at Villa Olmi Firenze.We are thrilled to hear that we exceeded your expectations and that you enjoyed the historic charm of our property. It is wonderful to know that you found our morning service to be of such high quality.We hope your exploration of Tuscany was memorable and that you will indeed return to discover more of this beautiful region. It would be our honor to host you again.Warm regards,Laura SquarciottaFront Office Manager
实在是太棒了，在欧洲的17天里，最满意的住宿就在这个宾馆，装修得非常古典，也有非常多的陈列和布景，像在博物馆一样，早餐也非常丰盛，服务更是没话说，从出租下来开始就有人引导接待，真的很适合度假
除了距离老城区有一点距离，其他都是满分，另外冬天没有提供班车不太方便。
1.预订了两晚他们最贵的套房，携程订单上写得很清楚，有两张一米八的大床，进去后在入口处只有一张0.7米小床。咨询前台后，说可以加一个小床拼成1.4米床。
2.和酒店协商第二晚换成一个带花园的小套房和一个单人房，两个房加起来价格都没有我们的大套房贵。一开始携程去协调酒店同意了，但不退差价。第二天我们收拾好行李，前台却说要加两百多欧才可以换房。我们不同意，只好住回原来房间。
3.我们一个晚上接近六千元的房间，早上早餐想吃个煎鸡蛋，服务员说要付钱，在欧洲这么久第一次遇到这种情况。这个早餐热的食物只有牛奶咖啡和培根提供。
4.酒店离市区较远，优步打车需要四十几欧元。酒店的接驳巴士需要提前预约，且需要单独付费。下车后离景区依然很远，走路需要28分钟，打车2-30欧元。
5.服务不热情，也不主动帮忙退房拿行李，房间离前台是不好拿行李的石子路。
6.退房时酒店自己在清单上加了80欧元服务费，就是小费。我们及时看见，并要求取消了。
7.酒店没有一个儿童设施。
8.晚餐牛排巨难吃，煎焦了，是苦的，我们基本上没有吃。
9空间空调特别吵，且无法调节。
整体体验非常不错。酒店四周被花园环绕，风景优美，泳池也是一大亮点。酒店距离市中心车程大约半小时，前台帮忙叫出租车，出行还算方便。建议选择主楼的豪华或高级房，空间感和舒适度都很不错；两边都住过，经典房相对紧凑一些，设施也比较基础。蛮适合想在佛罗伦萨体验慢节奏生活的人，非常推荐
在弗洛伦萨近郊，感觉比较安全，离老城也挺近。
蛮惊喜的，复古庄园风，环境舒适，还可以游泳。只是房间设备老旧了点，柜子什么的都比较中古，隔音也比较差，要看风格个人能不能接受了，个人觉得韵味独特。床垫也很舒服。
早餐好吃，晚餐的酒也还不错。
尝试下佛罗伦萨的庄园酒店，酒店占地面积很大，有两片区住宿房间，选择了别墅的大套房很洛可可风，女儿十分喜欢，整顿楼感觉没什么人住，不一样的体验
临时定的这个酒店太惊喜了，整个酒店就是个大庄园，就像穿越到了历史时光，住在宫殿的感觉。开始订的带花园的套房，因为复式不方便，后来换到了别墅套房，一定要定别墅套房，太美太不一样了，虽然换房又多加了100欧，但超级值得！
酒店真的很漂亮，泳池的水也很舒服，早饭也不错，我们定的带一个小花园，房间很大，小花园里有长椅，可以晒太阳
很棒的酒店，托斯卡纳风光，地方很干净，泳池很舒适，服务完美，花园也很漂亮。我会再来的。
距离佛罗伦萨有一些距离，自驾比较方便，早餐很精致，房间有年代感，总体来讲还是比较超预期的 托斯卡纳很美 值得二刷