We reserved 2 family rooms and they tried to give us a family room and 2 twin beds. The toilets in one of the rooms did not have a working flusher, the family room had steep stairs to the bathroom. One of the rooms reeked of cigarette smoke!! People were milling around in front of there rooms, almost as if the air conditioner was not working. The place was DIRTY and I mean dirty!! The outside was dirty and the rooms were dirty!! The linens did not look like they have been changed! The bathroom tiles were dark where you can see the tiles are suppose to be a lighter color. We did not want to touch anything! Not conducive for elderly or disabled individuals. We booked this because of the proximity to the port. DO NOT BOOK this property. We left and booked another place. They make there refund policy restrictive because they know people will leave once they see the rooms. In this way they try to keep your money without rendering service. They would not even take Expedia’s calls! 

我们预订了两间家庭房，结果他们却想给我们一间家庭房和两张单人床。其中一间房的马桶冲水坏了，而那间家庭房通往浴室的楼梯又很陡。还有一间房里弥漫着浓重的烟味！人们在房间门口闲逛，好像空调坏了似的。这地方脏得要命，我说的是真的脏！外面脏，房间里也脏！床单看起来都没换过！浴室的瓷砖颜色很深，明明应该是浅色的。我们根本不敢碰任何东西！这里不适合老人或残疾人士入住。我们预订这家酒店是因为它离港口近。千万别订这家酒店！我们离开了，另订了一家。他们的退款政策很苛刻，因为他们知道客人一看到房间就会走人。他们想方设法不提供服务就扣留客人的钱。他们甚至不接*******的电话！

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