酒店回复: Dear Valued Guest,Thank you very much for your outstanding review and for awarding us perfect scores across all categories following your stay in our Deluxe Twin Room this February.We are truly delighted to hear that you found the hotel very nice and exceptionally clean. Being described as the cleanest Marriott you’ve stayed at in a small city is a wonderful compliment, and we will proudly share your kind words with our housekeeping and operations teams.We also appreciate your honest feedback regarding the location. While we are just a 10–15 minute walk from Chinatown, we’re pleased to know that you still found the stay worthwhile, the area relatively safe, and the delivery services convenient and easy to access.Thank you again for taking the time to share your experience. We hope to welcome you back for another outstanding stay in the near future.Warm regards,Talar KDuty ManagerAC Hotel Birmingham

酒店回复: 亲爱的B_orsomething， 感谢您的宝贵意见！我们很高兴收到您的宝贵反馈，迫不及待地想与团队分享。您所体验到的服务正是我们努力为每一位像您一样尊贵的客人提供的，我们很高兴听到我们成功做到了这一点。再次感谢您，我们迫不及待地欢迎您再次光临！此致，Laura Carp - 运营经理

酒店回复: 亲爱的 Twilight Lee，非常感谢您精彩的点评！我们很高兴听到您喜欢我们酒店靠近邮箱和运河的绝佳位置——这绝对是入住我们酒店的一大亮点。我们也非常感谢您分享您的入住照片！看到客人的体验如此美好，我们总是很高兴。期待很快再次欢迎您！此致，Laura C. - 运营经理

酒店回复: Dear Guest,Thank you very much for taking the time to share your experience during your stay at AC Hotel Birmingham. We truly appreciate your honest feedback as it helps us continually improve our guests’ experience.I’m pleased to hear that you found the hygiene standards of your room satisfactory and that the convenience of nearby Tesco made your stay easier having easy access to food and essentials is always important, especially when traveling.Regarding the spring bed and quilt, I’m glad the bed provided you with comfort during your stay. Please rest assured that we have invested in high-quality quilts, carefully selected to offer the best possible comfort and warmth for our guests. We are continuously looking for ways to enhance the overall experience therefore, thanks for sharing. Your feedback about the noise from neighboring buildings is important to us. While some external factors are beyond our control, we take your comments seriously and will continue seeking solutions to minimize any disturbance.Thank you again for choosing AC Hotel Birmingham. We look forward to welcoming you back soon and providing an even more comfortable stay.Warm regards,Talar KDuty ManagerAC Hotel Birmingham

酒店回复: Dear Jacqueline, Thank you so much for your kind review! We're delighted to hear you enjoyed your stay and had a pleasant experience in the coffee shop downstairs. It's wonderful to know that our team member made such a positive impression—her generosity truly reflects the spirit we strive to uphold. We'll be sure to share your lovely feedback with her. We also appreciate your note about the payment options and will take that into consideration as we continue to improve our guest experience. We hope to welcome you back again soon! Warm regards, Laura C. - Operations Manager

酒店回复: Dear guest,Thank you sincerely for your kind words about our front desk service and cleanliness — we’re so pleased to know you felt well looked after during your stay. We also appreciate your honest comments about your experience in the city. While Birmingham has so much to offer, we understand that safety is an important consideration for all travellers. Your advice will certainly be helpful for future guests, and we’re grateful you took the time to share it. We hope to have the pleasure of welcoming you back on your next visit. If there’s ever anything we can do to make your stay even more comfortable or secure, please don’t hesitate to let us know. Kind regards, Laura Carp- Operations Manager

酒店回复: Dear Xiaonuomituanzileiyi,Thank you for your kind words and for taking the time to leave such a glowing review it truly means a lot to our team.We’re especially happy to hear that you felt welcomed by our staff and enjoyed the spacious, well-equipped room. It's great to know our location worked well for you too being close to everything while still offering a relaxing space is something we take pride in.Hearing that you'd choose to stay with us again is the best compliment we could receive. We’ll be ready with a warm welcome whenever your travels bring you back to Birmingham.Warm regards,Talar K. Duty Manager ManagerAC Hotel Birmingham

酒店回复: 尊敬的客人： 非常感谢您宝贵的反馈！我们很高兴听到您喜欢我们漂亮整洁的客房，并且我们的团队能够为您带来美好的一天。我一定会将您的好评转达给为您服务的接待员——这对她来说意义重大。我们希望很快再次欢迎您入住，享受美好的一天（希望您拥有更美好的一天！） 谨致问候，Laura Carp - 运营经理

酒店回复: Dear LN and Win,Thank you for taking the time to tell us about your stay at AC Hotel.I am delighted to here you enjoyed it !We hope to seeing you again soon.Best regardsThibault

酒店回复: 亲爱的挚萱， 感谢您与我们分享您的反馈。我们感谢您对我们的定价的诚实。 我们努力提供物有所值的服务，很遗憾您觉得我们的价格没有达到您的期望。您的意见对我们很重要，我们会考虑您的意见，并继续审查我们的定价结构，以确保为客人提供最佳体验。 我们希望有机会欢迎您回来，并为您提供符合您期望的住宿体验。 诚挚的问候， 前台接待员， Priya