酒店回复: Dear Xiaonuomituanzileiyi,Thank you for your kind words and for taking the time to leave such a glowing review it truly means a lot to our team.We’re especially happy to hear that you felt welcomed by our staff and enjoyed the spacious, well-equipped room. It's great to know our location worked well for you too being close to everything while still offering a relaxing space is something we take pride in.Hearing that you'd choose to stay with us again is the best compliment we could receive. We’ll be ready with a warm welcome whenever your travels bring you back to Birmingham.Warm regards,Talar K. Duty Manager ManagerAC Hotel Birmingham
酒店回复: 亲爱的 Twilight Lee，非常感谢您精彩的点评！我们很高兴听到您喜欢我们酒店靠近邮箱和运河的绝佳位置——这绝对是入住我们酒店的一大亮点。我们也非常感谢您分享您的入住照片！看到客人的体验如此美好，我们总是很高兴。期待很快再次欢迎您！此致，Laura C. - 运营经理
点评来源 Trip.com
3.7分
豪华特大床房
商务出差
卫生没有问题，弹簧床薄棉被
隔音不好半夜对面楼有外国人大声的聚会或吵架声音
吃饭比较方便
旁边有tesco方便买一些食物和日用
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酒店回复: Dear Guest,Thank you very much for taking the time to share your experience during your stay at AC Hotel Birmingham. We truly appreciate your honest feedback as it helps us continually improve our guests’ experience.I’m pleased to hear that you found the hygiene standards of your room satisfactory and that the convenience of nearby Tesco made your stay easier having easy access to food and essentials is always important, especially when traveling.Regarding the spring bed and quilt, I’m glad the bed provided you with comfort during your stay. Please rest assured that we have invested in high-quality quilts, carefully selected to offer the best possible comfort and warmth for our guests. We are continuously looking for ways to enhance the overall experience therefore, thanks for sharing. Your feedback about the noise from neighboring buildings is important to us. While some external factors are beyond our control, we take your comments seriously and will continue seeking solutions to minimize any disturbance.Thank you again for choosing AC Hotel Birmingham. We look forward to welcoming you back soon and providing an even more comfortable stay.Warm regards,Talar KDuty ManagerAC Hotel Birmingham
酒店回复: Dear Jacqueline, Thank you so much for your kind review! We're delighted to hear you enjoyed your stay and had a pleasant experience in the coffee shop downstairs. It's wonderful to know that our team member made such a positive impression—her generosity truly reflects the spirit we strive to uphold. We'll be sure to share your lovely feedback with her. We also appreciate your note about the payment options and will take that into consideration as we continue to improve our guest experience. We hope to welcome you back again soon! Warm regards, Laura C. - Operations Manager
酒店回复: Dear guest,Thank you sincerely for your kind words about our front desk service and cleanliness — we’re so pleased to know you felt well looked after during your stay. We also appreciate your honest comments about your experience in the city. While Birmingham has so much to offer, we understand that safety is an important consideration for all travellers. Your advice will certainly be helpful for future guests, and we’re grateful you took the time to share it. We hope to have the pleasure of welcoming you back on your next visit. If there’s ever anything we can do to make your stay even more comfortable or secure, please don’t hesitate to let us know. Kind regards, Laura Carp- Operations Manager
酒店回复: Dear LN and Win,Thank you for taking the time to tell us about your stay at AC Hotel.I am delighted to here you enjoyed it !We hope to seeing you again soon.Best regardsThibault
酒店工作人员很友好，房间很宽敞，设施齐全，酒店所在地理位置也很好，下次还会选这家酒店👍
我住的是顶楼豪华套房，非常享受在伯明翰AC酒店的时光。房间设计精美，时尚现代，住着也超级舒适。从头到尾，员工都非常乐于助人，服务周到。酒水价格出乎意料地划算，而且酒店位置能俯瞰水景，景色美极了。我一定会再来的！我的照片根本拍不出它有多美。
地理位置绝佳，就在The Mailbox和运河旁边。
卫生没有问题，弹簧床薄棉被
隔音不好半夜对面楼有外国人大声的聚会或吵架声音
吃饭比较方便
旁边有tesco方便买一些食物和日用
房间整体还不错 楼下咖啡店的店员小姐姐人太好了 国际卡刷不出 不收现金 直接请我喝了杯咖啡和一个汉堡 太感谢了！
前台服务很好，卫生也不错，要说的是伯明翰治安不大行，外出旅行夜里尽量不要外出，白天出行最好结伴并保持警惕。
房间很漂亮，也很干净！前台的女孩人超级好，在这里住宿让糟糕的一天变得好多了！5星好评！
客服还是很好的，值得表扬
这家酒店如果定价在60英镑，我会觉得合理，但如果超过75英镑，就完全不推荐了。
我最近入住这家万豪酒店的体验相当令人失望。虽然房间很干净，但噪音却大得离谱。晚上我们向前台反映噪音扰民的问题，他们却只说会调查噪音来源，并表示无法为我们更换房间。不清楚究竟是确实没有空房，还是他们只是想敷衍了事。
第二个大问题发生在周日早上7点左右，我们被电钻声突然吵醒。我实在无法理解为什么会选择在周日一大早进行这种施工。退房时我们向前台提及此事，他们仅仅提供了一杯咖啡作为补偿，这让我们感觉很不被重视，也非常不专业。我们拒绝了咖啡，因为这样的补偿根本无法弥补我们所经历的不便。
他们还提到了下次入住可以免费升级房间，但经历过这样的遭遇，谁还会愿意再来呢？更何况，我们最初预订的是海景房，这本身就不是普通房型。
这是我第一次入住万豪品牌的酒店，这次经历非常令人失望。