酒店回复: Dear Mr. Perez,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize that your experience was so disappointing and that we fell short of our usual high standards of cleanliness and service.We were very concerned to read about the dirty socks found in your room and that you felt "everything went wrong" during your visit. Please be assured that cleanliness and guest satisfaction are our top priorities, and this is not the experience we want for any of our guests. We have immediately addressed these issues with our housekeeping and a full deep clean has been conducted in the room you occupied. We are also reviewing our overall cleaning procedures and staff training to ensure such an oversight does not happen again.We would appreciate the opportunity to discuss your experience in more detail and make things right. Please contact me directly at [phone number] or [email address] so we can talk further and arrange a suitable resolution, such as a full refund or a complimentary future stay, whichever you prefer.We value your feedback as it helps us improve, and we hope you will give us another chance to provide you with the exceptional stay you deserve.Sincerely,Stephanie LambFront Desk AgentBest Western Plus Vineyard Inn
酒店回复: Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
美西环线自驾游优胜美地到旧金山途中停留一晚，第二天直接游览旧金山非常好的选择，条件和环境非常好非常干净房间非常大性价比非常高。比旧金山的酒店好太多了,酒店周边非常安全没有流浪汉。美式早餐也很好，很好的住宿体验下次还会来的。
房间比较干净
对我来说，地理位置很好。入住的时候环境很安静。房间也不错。
还行，无功无过，有点偏
从我抵达的那一刻起，一切都很棒。前台接待员很友好，早餐也很不错，为美好的一天开了个好头。我唯一不满的是他们没有打扫我的房间，没有倒垃圾，没有收走用过的毛巾，床铺也没有整理。我希望他们以后能更加注意这些方面。
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他们甚至还提供华夫饼供您自己制作。自动售货机里的卡布奇诺也很棒。早餐对我们来说非常丰盛，有两种水果。一切都健康新鲜。酒店很现代，虽然泳池不太干净。其他一切都很棒。
房间里到处都是其他客人的脏袜子，非常脏，而且工作人员办理入住时态度极其恶劣。客户服务糟糕透顶；我觉得一切都出了差错。
晚上10点入住，住了一晚。前台的女士很友好。我和家人住在三楼，当时酒店正在装修。房间很干净，床很舒服。房间和浴室都翻新过了。浴室也足够干净。周围很安静，所以我们睡了个好觉。免费早餐很不错——有鸡蛋、香肠、麦片、松饼、贝果、面包、烤英式松饼和自制华夫饼。早餐区和用餐区都很干净，因为有一位女士一直在打扫。总的来说，这家酒店是一个不错的住宿选择。
酒店维护良好，房间干净，早餐不错，而且靠近高速公路。交通便利，可轻松前往利弗莫尔北部或南部、普莱森顿、都柏林等地。唯一不足的是，游泳池四月份关闭了！当时室外温度高达90华氏度（约32摄氏度），酒店方面声称是季节性关闭。工作人员很乐于助人，但我们入住期间，钥匙一直无法使用。千万不要把钥匙放在钱包里。其他酒店从未发生过这种情况。
我一定会再来的。
与朋友一起乘坐假日葡萄酒车
周末和闺蜜一起入住，非常愉快。住宿条件非常完美，床的质量、房间大小、毛巾和床单、早餐、前台服务、清洁度、安静度，几乎无可挑剔。可能只有一点小瑕疵，就是电梯似乎有点慢，不过楼层不多，假期我们匆匆忙忙地就到了。