酒店回复: Dear Guest, Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience during your stay with us. Providing exceptional service and a memorable stay for our guests is our top priority, and it's incredibly rewarding to know that we succeeded in achieving that goal for you. We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon for another fantastic stay. Warm regards
酒店回复: Dear Heidi, Thank you very much for your wonderful review and kind words! We are delighted that you and your family had such a pleasant stay with us, and especially that your son enjoyed the pool so much.We also appreciate your valuable feedback regarding the towels and bath mats. Sustainability is very important to us, and we take your suggestion with great interest. We will gladly explore ways to make the towel exchange more environmentally friendly while ensuring it remains comfortable for our guests. We look forward to welcoming you back on your next visit!
酒店回复: Dear Sarah, Thank you very much for sharing your positive experience with us. We are absolutely delighted to learn that your stay was both comfortable and memorable. Your kind feedback reinforces our commitment to providing exceptional service and an inviting atmosphere for every guest. It is our pleasure to welcome guests like you, and your review serves as a wonderful motivation for our entire team. We look forward to the opportunity of hosting you again on your next visit to Berlin. Should you have any further requests or require assistance in the future, please do not hesitate to reach out. Warm regards, Your Hotel Palace Berlin
房间不错,感觉是新装修的,房间温度有点偏高,可能冬天空调不能制冷。另外就是枕头感觉不是十分舒服,其他都很不错。酒店带泳池,小孩子很喜欢
周围设施齐全,餐厅也很多。
浴室下水道堵了,停车每天29欧元,厕所风扇坏了,早餐40欧元……
设施很棒。但服务配不上五星级酒店的标准。
很棒的住宿地点——去哪儿都很方便。
很棒的住宿地点——就在柏林动物园旁边。
食物美味,工作人员乐于助人。房间舒适,他们的杜松子酒屋绝对值得一试。
酒店位于维滕贝格广场和动物园站之间,是游览这座城市的绝佳枢纽。
推荐
很棒的酒店,地处市中心
很棒的酒店。房间宽敞舒适(我们入住的是两个大人和一个3岁的孩子),员工服务非常友好。干净整洁。我们的儿子非常喜欢游泳池。早餐美味可口。总而言之,这是一家地理位置绝佳的酒店。虽然位于柏林市中心,但酒店仍然很安静。强烈推荐,以后还会再来!
唯一的小缺点是他们还会提供新的毛巾,虽然我们把毛巾挂起来了。尤其是浴垫,可以轻松重复使用。出于环保考虑,如果浴室里能多几个带号码的挂钩就更好了,这样就能知道哪条毛巾是谁的。这样就可以保留毛巾,方便重复使用 :) 我知道这是因为服务,但如果酒店能减少洗毛巾的次数就更好了。
这家酒店无可挑剔。
员工非常出色,酒店建筑一尘不染——一如既往,我已经在这里住了13年了。
早餐和食物都很棒,杜松子酒吧和餐厅也同样出色。
接待员很棒,乐于助人,热情好客,是接待和帮助客人的专家。
升级后的侧楼简直太棒了。
对我来说,这家酒店是一次七星级的体验。
感谢那里的每一个人 x
失望
在酒店度过了一段美好的时光后,我惊讶地发现,一顿所谓的奢华晚餐竟然要额外收费。在证明是错误之后,他们就出发去机场了,结果又再次向我收费。我对一家四五星级酒店的这种行为感到失望,我正在等待管理层的澄清。
交通便利(例如超级便捷的100路公交车),购物场所也十分便利,步行即可到达柏林动物园、美术馆和蒂尔加滕等当地景点。
员工专业、友好且知识渊博。
泳池区很棒!大堂提供的水果糖和棉花糖等小零食也很不错。
我们在柏林皇宫酒店的住宿体验堪称完美!从抵达的那一刻起,我们就受到了热情友好的员工的热烈欢迎。特别感谢前台的那位先生,他自称是新来的——他真是太棒了!我们原本预订的是带浴缸的房间,但入住时发现的房间没有浴缸。他立即帮我们升级了房间,我们对此深表感谢。他的友善和专业让我们的住宿体验更加完美。
早餐简直太棒了——是我们吃过的最好的之一!选择丰富,无论口味如何,都能满足每个人的需求。无论您喜欢甜味、咸味、健康还是奢华,总有一款适合您。以如此美味的餐点开启美好的一天,简直是梦想成真。
我们也喜欢在大堂里消磨时光,在那里我们可以坐下来,放松身心,在美丽舒适的环境中享用饮品。整个酒店都洋溢着温馨优雅的氛围,让我们感到无比放松。
水疗区是我们住宿期间的另一个亮点。泳池棒极了,非常适合在城市里忙碌了一天后放松身心。桑拿区绝对物有所值,15欧元的价钱绝对物有所值——在美丽的环境中享受纯粹的放松!这里是恢复活力、享受宁静时刻的完美场所。
公共交通十分便利,也是一大亮点。
总而言之,我们的体验完美无瑕。