酒店回复: Dear Valued Guest,Greetings from The Westin Desaru Coast Resort.Thank you for taking the time to share your lovely review following your recent stay with us. We are truly delighted to know that you found our resort comfortable, with a great environment and delicious food.It is especially heartening to hear that our team provided prompt and helpful assistance throughout your stay. Delivering attentive and warm service is something we take great pride in, and your kind recommendation means a lot to us.We are honoured to have been the largest hotel you stayed at during your trip and even more pleased that your experience with us was a positive one.Thank you once again for your support. We sincerely look forward to welcoming you back for another relaxing vacation in the near future.Be well,Evelyn JayarajLoyalty Team

酒店回复: Dear Ms. Jesnnie Lok,Greetings from The Westin Desaru Coast Resort!Thank you so much for sharing your lovely review with us. We are truly delighted to know that your first stay at our resort was such a special one, especially as it coincided with both your anniversary and your husband's birthday.It brings us great joy to hear that you appreciated the decorations and cake prepared for your celebration. Being part of such meaningful moments for our guests is always a privilege for our team.We are also pleased that you found the bathtub very clean and enjoyed the beautiful surroundings and service during your stay. At the same time, we appreciate your honest feedback regarding some of the room facilities appearing a little aged. Your comment has been shared with the relevant team as we continuously work to maintain and improve the comfort of our rooms.Thank you once again for choosing to celebrate such special occasions with us. We truly hope to have the pleasure of welcoming you back again in the future for another memorable stay.Be well,Evelyn JayarajLoyalty Team

酒店回复: Dear Kikiqingqing,Greetings from The Westin Desaru Coast Resort.Thank you for taking the time to share your review following your recent stay with us.We are pleased to know that you enjoyed our beachfront location, spacious room, and the convenience of our bicycle rental service. It is also wonderful to hear that you appreciated the surroundings and service provided by our team.We value your feedback regarding the limited family-friendly facilities and language assistance. Please be assured that your comments have been shared with the relevant teams for consideration as we continuously work to enhance our guest experience.We truly appreciate your support and hope to welcome you back again for an even more enjoyable stay.Be well,Evelyn JayarajLoyalty Team

酒店回复: Thank you for the wonderful message and nice photos, we appreciate the feedback and the fact that you posted this.Best regards,Karin JongmanGeneral Manager

酒店回复: Dear Rockroy117,Greetings from The Westin Desaru Coast Resort.Thank you so much for your outstanding 10/10 review and for choosing us as your preferred hotel whenever you visit Desaru. That truly means a lot to us.We are delighted to know that you enjoy our beachfront location and our breakfast offerings. Starting the day with a great meal by the sea is exactly the kind of experience we hope to provide for our guests.Your continued trust and support are sincerely appreciated, and we look forward to welcoming you back again for many more wonderful stays by the sea.Be well,Evelyn JayarajLoyalty Team

酒店回复: Dear Ivy Lee 78, Thank you for your kind review. We are delighted to know you enjoyed our convenient location, beautiful surroundings, and the comfort of your ocean-view room. It’s also wonderful that you appreciated our wide breakfast selection. We hope you will have the chance to try our barbecue on your next visit. We look forward to welcoming you back.Karin JongmanGeneral Manager

酒店回复: Dear Mr. Charles Yong 查尔斯,Greetings from The Westin Desaru Coast Resort!Thank you so much for your wonderful review and for your continued trust in us. It truly warms our hearts to know that we are your top recommendation when visiting Desaru, and even more meaningful to hear that you have stayed with us several times.Your kind words about our fair pricing, service, and facilities are deeply appreciated. Our team works hard to create a welcoming and relaxing environment for every guest, and your encouragement means a great deal to all of us.We are sincerely grateful for your loyalty and support. It is always a pleasure to welcome you back, and we look forward to many more memorable stays together in the future.Be well,Evelyn JayarajLoyalty Team

酒店回复: 尊敬的 Av_， 感谢您真诚的反馈！ 我们非常高兴得知您在我们酒店拥有如此美好的体验——从优美舒适的环境到热情友好的入住服务。尤其值得欣慰的是，我们酒店的特别装饰超出了您的预期——我们的团队非常乐意为客人创造难忘的时光。 我们也很高兴您喜欢自助早餐，觉得每样东西都很美味、干净、摆盘精美。您的好评对我们所有人来说都是莫大的鼓励。 我们期待您再次光临，享受难忘的住宿体验！ 此致， Karin Jongman 总经理

酒店回复: Thank you for sharing your detailed feedback. We are glad to hear that you enjoyed our resort-style facilities and relatively new rooms, as well as the zoo and playground.At the same time, we appreciate your honesty regarding areas that can be improved. We apologize that the beach condition and cleanliness did not meet your expectations. We will work with our team and relevant partners to enhance maintenance efforts. We also understand that having more activities and nearby food options would improve the overall experience, and we will continue exploring ways to provide more variety.Your comments about bugs have been noted, and our maintenance and housekeeping teams will take additional measures to minimize this.Thank you again for your valuable input. We hope to have the opportunity to welcome you back with an even better experience in the future.Best regards,Karin JongmanGeneral Manager

酒店回复: Thank you for sharing such a detailed review of your stay. We are delighted to hear that you enjoyed the generous portions of food, especially the local breakfast offerings, as well as the comfort of your spacious room. We sincerely apologize for the inconvenience with the floor drain and appreciate your patience as our team worked to address it. It is wonderful to know you were still able to relax and enjoy the food, drinks, and water activities, and that you found our hotel ideal for families. We look forward to welcoming you and your loved ones again for another enjoyable stay.Karin JongmanGeneral Manager