Yes I was great location and beautiful open nature. Looks like new management and very clean. Room was very clean and comfortable bed. It was totally peaceful. I would love to come back.
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酒店回复: Thank you for sharing your rating with us of your recent stay at our property. I was pleased to learn that overall you enjoyed your time with us and were looked after by our outstanding team - my colleagues take such pride in delivering an exceptional level of service to all of our guests. We look forward to welcoming you again and invite you to let us know if we can assist in making your next reservation. Regards, Guest Services Associate
5.0分
其他
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Really Awesome Place To Stay, Very Clean rooms and Really Kind Stuff . If you looking for stay in presque isle just go there best in price. Best location and great atmosphere good . great breakfast in morning moreover Best amenities microwave, coffee maker it’s really good in small Town . I am happy with my Stay
5.0分
商务出差
this hotel is very good. The staff were nice and the breakfast was very good. I definitely recommend if you’re coming out as business or with their family.
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酒店回复: Thank you so much for your kind words! We’re thrilled to hear you enjoyed our staff and breakfast. We truly appreciate your recommendation and hope to welcome you back soon!
5.0分
其他
The new renovations were great. Happy to have this place up and running as it's a great deal in Presque Isle.
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酒店回复: Thank you so much! We’re really glad you like the renovations. It’s great to be back, and we truly appreciate your kind words. Looking forward to welcoming you again soon in Presque Isle!Warm Regards, Surestay Management
5.0分
家庭亲子
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The hotel looks renovated and has a really nice vibe. Rooms were clean and comfy, checkin was easy, and free parking. Perfect spot for a family trip we’d definitely stay again.
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酒店回复: Hi Alyssa,Thank you so much for the wonderful review! We're thrilled to hear you enjoyed your stay and that everything from check-in to comfort and parking met your expectations. It’s great to know our hotel worked well for your family trip. We’d love to welcome you back anytime you're in the area again!Warm regards,Surestay Management
5.0分
其他
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I recently stayed at this hotel and could tell it’s under new management. Everything was clean and well kept and the rooms were spacious. The staff was very friendly and welcoming, parking was easy, and the location is convenient. I would definitely stay here again and recommend it to anyone looking for a clean and comfortable place to stay
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酒店回复: Hi Jack,Thank you for taking the time to leave such a kind review! We're so glad you noticed the improvements we're proud of the updates under new management and it's wonderful to hear they made a difference in your stay. We're especially happy to know our friendly staff, clean rooms, and convenient location all contributed to a great experience. We truly appreciate your recommendation and look forward to welcoming you back!Best regards,Surestay Management
3.0分
情侣出游
no elevator, steps in poor repair. Parking lot lighting poor.
poor response on request for clean towels.
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酒店回复: Hi Hugh,Thank you for your feedback. We're sorry to hear about the challenges you faced during your stay. We want to let you know that the property is now under new management, and we've addressed the issues you mentioned including repairs to the stairs, improved lighting in the parking lot, and better housekeeping response. We’re committed to providing a much better experience moving forward and hope you'll consider staying with us again.Best regards,Surestay Management
2.0分
商务出差
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This hotel is run down and pretty bad. I’m surprised it’s still got a Best Western rating. The room, however, was very clean but the lobby, hallways and breakfast area are dated and run down. My feet were sticking to the floor in the breakfast area. I wouldn’t stay here again. I’d spend the extra money and stay at the Hampton Inn instead.
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酒店回复: Dear Kim, Thank you for sharing your feedback. While we’re glad to hear you found your room very clean, we’re sorry that other areas of the property, including the lobby, hallways, and breakfast area, did not meet your expectations. Your comments about the condition of our common spaces and the breakfast area’s cleanliness are concerning and have been shared with our housekeeping and maintenance teams for immediate attention. We are working on improvements to refresh and update the property so that all areas reflect the same standard of cleanliness and comfort as our guest rooms. We regret that your experience did not inspire a return visit, but we truly appreciate your input as it helps us make meaningful changes. Sincerely, Amit Kaushal Manager – Guest Experience Sure Stay By Best Western
2.0分
商务出差
There wasn’t any coffee this morning at 8am and not a person to be found.
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酒店回复: On behalf of our entire team, I would like to apologize for not exceeding your expectations. Thank you for taking the time to share your feedback. We sincerely apologize that you were unable to find coffee that morning and for any inconvenience this caused. We truly regret the confusion, as complimentary coffee is available to all our guests 24 hours a day — located just outside the breakfast room on the right-hand corner. Additionally, each guest room is equipped with its own coffee maker for your convenience. Our front desk is staffed at all times and would have been happy to assist right away. We’re very sorry this experience fell short of expectations and hope you’ll give us another opportunity to make it right during your next stay.55293 PropertySureStay by Best Western Presque Isle
5.0分
商务出差
The room and hotel were perfect. The staff super friendly.
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酒店回复: Thank you so much! We’re really happy to hear you liked the room and the hotel. Our team will be glad to know you found them friendly. We hope to see you again soon. Warm Regards,Surestay Management
Yes I was great location and beautiful open nature. Looks like new management and very clean. Room was very clean and comfortable bed. It was totally peaceful. I would love to come back.
Really Awesome Place To Stay, Very Clean rooms and Really Kind Stuff . If you looking for stay in presque isle just go there best in price. Best location and great atmosphere good . great breakfast in morning moreover Best amenities microwave, coffee maker it’s really good in small Town . I am happy with my Stay
this hotel is very good. The staff were nice and the breakfast was very good. I definitely recommend if you’re coming out as business or with their family.
The new renovations were great. Happy to have this place up and running as it's a great deal in Presque Isle.
The hotel looks renovated and has a really nice vibe. Rooms were clean and comfy, checkin was easy, and free parking. Perfect spot for a family trip we’d definitely stay again.
I recently stayed at this hotel and could tell it’s under new management. Everything was clean and well kept and the rooms were spacious. The staff was very friendly and welcoming, parking was easy, and the location is convenient. I would definitely stay here again and recommend it to anyone looking for a clean and comfortable place to stay
no elevator, steps in poor repair. Parking lot lighting poor.
poor response on request for clean towels.
This hotel is run down and pretty bad. I’m surprised it’s still got a Best Western rating. The room, however, was very clean but the lobby, hallways and breakfast area are dated and run down. My feet were sticking to the floor in the breakfast area. I wouldn’t stay here again. I’d spend the extra money and stay at the Hampton Inn instead.
There wasn’t any coffee this morning at 8am and not a person to be found.
The room and hotel were perfect. The staff super friendly.