酒店回复: Dear Valued Guest, Thank you very much for your wonderful review.We’re delighted to hear that you enjoyed the secure environment, comprehensive facilities, cleanliness, and excellent service. It’s especially nice to know that the fully equipped kitchen, fridge, and washing machine added to your comfort during your stay.Your kind recommendation truly means a lot to us. We look forward to welcoming you back and being your top choice again for future travels at Somerset Norodom Phnom Penh.Warmest regards,Voleak EN Guest Service Manager
酒店回复: Dear Sir./Madam, Thank you so much for sharing your wonderful experience with us! We’re delighted to hear that you had a smooth check-in, enjoyed a restful and quiet night, and appreciated the thoughtful details like our soundproofing and double-layer curtains. Maintaining a clean and hygienic environment is a top priority, so it's great to know that it meets your expectations. I’m also glad our team could assist you quickly and efficiently. Your satisfaction is our greatest reward, and we look forward to welcoming you back to Somerset Norodom Phnom Penh for another exceptional stay! Warm regards, Ms. Voleak EN Guest Service Manager
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found the room comfortable and quiet, providing you with a relaxing stay.We appreciate your comment regarding our breakfast being simple. Your feedback is important, and we will continue to review our offerings to ensure they meet the expectations and preferences of our guests.We hope to have the pleasure of welcoming you back to Somerset Norodom Phnom Penh again soon.Warm regards,Voleak EN Guest Service ManagerSomerset Norodom Phnom Penh
3.0分
豪华单房公寓
商务出差
原文
翻译由AI提供
房间很小，早餐也很差 :(
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酒店回复: 尊敬的宾客：
感谢您抽出宝贵时间分享您的反馈。我们很高兴得知您对酒店的清洁度和周边环境感到满意，但对于您的房间大小和早餐未能达到您的期望，我们深感抱歉。
如果您能分享更多细节，说明您对早餐的哪些方面感到不满意，我们将不胜感激——您的反馈将有助于我们改进我们的服务。
下次您入住时，我们很乐意协助您升级到更大的房型，尤其是如果您直接通过 ASR 会员预订，会员还能享受专属礼遇和折扣。
我们希望有机会再次欢迎您，并为您提供更好的体验。
此致，
宾客服务团队
环境很好，安全有保障，设施齐全，干净卫生，服务态度很好，厨房用具一应俱全，冰箱洗衣机非常满意，是出国旅游的首选
房间很舒适，设施齐全。地理位置很好，出行方便。
入住体验很棒 住在这家酒店我睡的很舒服和踏实，房间隔音很好很安静，就连窗户都是遮光很强的双层帘，房间卫生做的很好，非常干净，有什么问题打电话给他，都很快的帮我解决，反之就是非常满意，
很棒的酒店。离泰国大使馆不远，很舒适。29楼有游泳池。我之前预订过，后来又延长了入住时间。谢谢。
很好！
房间很舒适，也很安静
早餐很简单
房间很小，早餐也很差 :(
离市中心不远，酒店条件非常好。因为是艾美酒店旗下的，所以服务更周到，环境也更整洁。行程很顺利，玩得很开心，合理的价格也让人满意。
员工友善，乐于助人。
房间很干净，服务也很好。