Good property for a one night stay if all you really need is a bed and few embellishments. Staff was like the property, nothing above and beyond. Room doors slam loudly, the walls are somewhat thin, no carpet anywhere so the sound is not deadened.
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酒店回复: Dear Randolph,Thank you for taking the time to share your experience. We appreciate your feedback about room comfort and appreciate you noting that our property served your needs for a convenient stay.We take your comments seriously as we're always looking for ways to enhance the guest experience. We're glad we could provide you with a comfortable place to rest, and we hope to have the opportunity to provide you with an even better experience on your next visit to the area.Best Regards, Hy-Lo HotelCustomer Care Team
5.0分
家庭亲子
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Front desk staff very friendly, property overall clean well maintained appearance and fresh smelling atmosphere.
Room was clean and again fresh and clean smelling.
We can't thank you enough for a NIce fresh clean smelling environment!
Disabled parking was convenient and plentiful.
1.0分
其他
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They were still your deposit and lie about it
The hotel stay was OK when we arrive. We were asked to put a deposit like every other hotel you required to put a deposit either debit card or cash. I decided to use a debit card. It was a $50 deposit. My day was on 12 October. I called numerous times that I did not receive my deposit. They constantly claim that they already refund the deposit went to my bank. The bank told me they took the money out since 15 October and there was no refund issue called them again asked for the receipt of the refund. They say they will email it to me. I didn’t receive any email about any receipt of a refund. Be careful staying here if you’re gonna put a deposit make sure it’s cash and make sure to get back to you when you leave because they will take your money and not give it back and constantly lie about it.
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酒店回复: Dear Somphy,Thank you for taking the time to share your experience with us. We understand how important it is that all financial matters are handled accurately and transparently, and we sincerely regret that your stay ended with these concerns.We appreciate you bringing this to our attention, as guest trust is fundamental to everything we do. Your feedback helps us ensure our processes work smoothly for every guest. We remain committed to providing transparent and reliable service to all our visitors.We hope to have the opportunity to regain your trust on your next visit to Calera.Best Regards, Hy-Lo HotelCustomer Care Team
1.0分
其他
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This place looks nice, but is really dirty and under construction and the beds are the worst the pillows are the worst. Neither of us could get a good nights sleep because our backs and neck were hurting too much. I would not recommend this hotel to anyone even if it was free And the breakfast was horrible. Overall everything was horrible and they also charge me $20 more than I was quoted.
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酒店回复: Dear Sasan,Thank you for taking the time to share your experience with us. We truly appreciate your feedback and understand this wasn't the stay you were expecting.We're committed to providing comfortable accommodations and quality amenities for all our guests. Your comments about room comfort and our breakfast offerings help us focus on areas where we can enhance the guest experience. We also appreciate you bringing the billing discrepancy to our attention, as accurate pricing is important to us.We take all guest feedback seriously as we work continuously to improve our services and facilities. Our team is dedicated to ensuring every guest has a positive experience, and we understand we didn't meet that standard during your visit.We hope to have the opportunity to regain your trust on your next visit and provide you with the comfortable, quality stay you deserve.Best Regards, Hy-Lo HotelCustomer Care Team
3.0分
其他
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Elevator didn't work part of the time. Was told "well that happens". My husband is 80 years old and had to climb up to 3rd floor....
Went to get breakfast coffee and machine wasn't working. Finally got it fixed but the coffee was awful.
We were looking for mints on the pillow, just a way to get to our room and morning coffee. Won't be going back
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酒店回复: Dear James,Thank you for taking the time to share your experience with us. We understand that your stay didn't meet the expectations you had, and we genuinely appreciate you bringing these concerns to our attention.We recognize how important reliable elevators and quality morning coffee are to our guests' comfort, especially when accessibility is a consideration. Your feedback about these essential services is valuable to us as we work to ensure all our guests have a smooth and enjoyable experience.We take your comments seriously and remain committed to providing our guests with the reliable amenities and service they deserve. We hope to have the opportunity to regain your trust on your next visit and provide you with the comfortable, hassle-free stay you were looking for.Best Regards, Hy-Lo HotelCustomer Care Team
1.0分
其他
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Dirty suites and poor customer service
Do not stay at this property. My family and I attempted to stay there and the room was dirty and reach of mildew. I was promised a refund that I am now fighting with the property to receive. Even though it was confirmed that my refund will be processed. I repeat do not book or stay here.
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酒店回复: Dear Chamonda,Thank you for taking the time to share your experience with us. We sincerely appreciate you bringing these concerns to our attention, as guest feedback helps us maintain our commitment to providing comfortable accommodations for all our visitors.We understand this wasn't the experience you expected when choosing our hotel for your family stay. Room cleanliness and guest satisfaction are our top priorities, and we take your comments very seriously. We're also working to ensure our refund processes are handled promptly and efficiently.Your feedback is valuable to us as we continue to enhance our service standards and improve our guests' experiences. We hope to have the opportunity to regain your trust on your next visit and show you the level of service we strive to provide.Best Regards, Hy-Lo HotelCustomer Care Team
2.0分
情侣出游
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Our room smelled like mold/mildew, our ice bucket had mold on it. Shower was dirty still from previous guests, there was hair in the drain. The sofa/bean bag chair in the room was stained. Staff was nice but due to cleanliness we won’t be returning.
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酒店回复: Dear Jaron,Thank you for taking the time to share your experience with us. We sincerely appreciate you bringing these concerns to our attention, and we're genuinely sorry that your stay didn't meet the standards you expected from Hy-Lo Hotel.We're pleased to hear that our staff provided you with friendly service, as hospitality is at the heart of what we do. However, we understand that the room conditions you encountered fell short of the clean, comfortable environment we strive to provide for all our guests. Your feedback is invaluable in helping us maintain the quality standards our guests deserve.We take all guest feedback seriously and are committed to ensuring every room meets our cleanliness standards. We hope to have the opportunity to regain your trust on your next visit and provide you with the exceptional experience you deserve.Best Regards, Hy-Lo HotelCustomer Care Team
1.0分
其他
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I checked into this hotel and thought it was decent until we entered the room and noticed the trash cans full of trash. Notified Wynn “manager” and nothing was done. Not happy about experience and customer service. Will never stay again and DO NOT RECOMMEND
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酒店回复: Dear Rebekah,Thank you for taking the time to share your experience with us. We truly appreciate you bringing this to our attention regarding the room condition upon your arrival.We understand this wasn't the experience you expected when staying with us, and we take your feedback seriously. Ensuring our guests feel welcomed and comfortable from the moment they arrive is our top priority, and we're committed to enhancing our service standards.Your comments help us identify areas where we can improve, and we remain dedicated to providing exceptional experiences for all our guests. We hope to have the opportunity to regain your trust on your next visit and demonstrate the quality service we strive to deliver.Best Regards, Hy-Lo HotelCustomer Care Team
1.0分
其他
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We arrived and our room was 80 degrees inside. We changed clothes and left after lowering the temperature to 70. When we returned later that night the room temperature was 76. The towels were yellowing and old. We turned on the T.V. and thier was no cable, antenna or hdmi connected so it was useless. The room was a handicap room (not mentioned at booking) and was priced higher because it had a mini fridge and microwave. The showering chair grossed me out. The price was expensive at a discount. The location was highly rated which is what I look for. Once there I feel they didn't meet any of the online ratings.
我在HY-Lo酒店的体验简直棒极了。我非常喜欢宽敞舒适的房间，里面配备了所有必需品，让住宿体验十分舒适。服务一流，员工热情友好，总是乐意为我提供帮助。当然，我也忘不了从阳台俯瞰城市的美妙景色。这真是一次独特的经历，我期待着将来再次光临。
Good property for a one night stay if all you really need is a bed and few embellishments. Staff was like the property, nothing above and beyond. Room doors slam loudly, the walls are somewhat thin, no carpet anywhere so the sound is not deadened.
Front desk staff very friendly, property overall clean well maintained appearance and fresh smelling atmosphere.
Room was clean and again fresh and clean smelling.
We can't thank you enough for a NIce fresh clean smelling environment!
Disabled parking was convenient and plentiful.
They were still your deposit and lie about it
The hotel stay was OK when we arrive. We were asked to put a deposit like every other hotel you required to put a deposit either debit card or cash. I decided to use a debit card. It was a $50 deposit. My day was on 12 October. I called numerous times that I did not receive my deposit. They constantly claim that they already refund the deposit went to my bank. The bank told me they took the money out since 15 October and there was no refund issue called them again asked for the receipt of the refund. They say they will email it to me. I didn’t receive any email about any receipt of a refund. Be careful staying here if you’re gonna put a deposit make sure it’s cash and make sure to get back to you when you leave because they will take your money and not give it back and constantly lie about it.
This place looks nice, but is really dirty and under construction and the beds are the worst the pillows are the worst. Neither of us could get a good nights sleep because our backs and neck were hurting too much. I would not recommend this hotel to anyone even if it was free And the breakfast was horrible. Overall everything was horrible and they also charge me $20 more than I was quoted.
Elevator didn't work part of the time. Was told "well that happens". My husband is 80 years old and had to climb up to 3rd floor....
Went to get breakfast coffee and machine wasn't working. Finally got it fixed but the coffee was awful.
We were looking for mints on the pillow, just a way to get to our room and morning coffee. Won't be going back
Dirty suites and poor customer service
Do not stay at this property. My family and I attempted to stay there and the room was dirty and reach of mildew. I was promised a refund that I am now fighting with the property to receive. Even though it was confirmed that my refund will be processed. I repeat do not book or stay here.
Our room smelled like mold/mildew, our ice bucket had mold on it. Shower was dirty still from previous guests, there was hair in the drain. The sofa/bean bag chair in the room was stained. Staff was nice but due to cleanliness we won’t be returning.
I checked into this hotel and thought it was decent until we entered the room and noticed the trash cans full of trash. Notified Wynn “manager” and nothing was done. Not happy about experience and customer service. Will never stay again and DO NOT RECOMMEND
We arrived and our room was 80 degrees inside. We changed clothes and left after lowering the temperature to 70. When we returned later that night the room temperature was 76. The towels were yellowing and old. We turned on the T.V. and thier was no cable, antenna or hdmi connected so it was useless. The room was a handicap room (not mentioned at booking) and was priced higher because it had a mini fridge and microwave. The showering chair grossed me out. The price was expensive at a discount. The location was highly rated which is what I look for. Once there I feel they didn't meet any of the online ratings.