We arrived in Chefchaouen around 9 p.m., exhausted from the long day and the difficult road, we had reserved a room here online, but the owner advised us to cancel the reservation and make it directly with her over the phone in order to get a better price. We were looking for someone to check us in when we arrived, but the reception desk and hall were both empty until a teenage boy who was high from whatever drug he was smoking came from outside and introduced himself as the receptionist. We told him we had made a reservation over the phone with a woman who introduced herself as the owner, and he asked us to follow him to the first floor, where we were surprised to learn that the room she gave us was different and smaller than what we had booked online, and even more surprised to learn that the price was even higher than what we had previously agreed on. We called her to get an explanation, but she refused to listen and told us to either take it or leave it, we later learned that the owner is staying on the hotel's top floor and didn't even bother coming down to explain what she did. After some time on the phone, she informed us that there was a "suite" on the ground floor that we could book for the same price as before, minus breakfast. We agreed to take that one because we were tired and didn't have the energy to look elsewhere because it was late and we just wanted to rest. After checking in, we went to our room, which was freezing with no AC and only a small heater meant to heat small areas such as the bathroom. We turned it on, but it didn't work. The room we were given overlooked the backyard of a house surrounded by Chefchaouen's small river. We had just finished dinner and were ready to sleep. My friend was sleeping, and as I set my alarm for the next day, I noticed a shadow of a person entering from the balcony; I couldn't believe what I saw, despite the room's light is still turned on. I couldn't move because I was so shocked and dismayed by what was going on that I couldn't move when I saw the person searching our bags and grabbing money from the table. I yelled at him, and he jumped into the balcony as my friend awoke. We followed him, looking down on him hanging from the fence of the house next door, yelling at him but he had cold blood as he slowly went down the fence and crossed the river to the other side. We called the lady in our state of shock and fear, and her first response was that she didn't believe us!!! We insisted on her coming down, but she insisted on calling the cops first. After about 30 minutes, two police officers arrived with her, we explained what had happened, and they asked us to accompany them to the police station to file a report. The lady claims the hotel has security cameras, but when the cops ask to see the footage, she claims they aren't working!!! We returned to the hotel after three hours at the police station, refusing to stay there, but because we were too tired and had a long road ahead of us to
这家酒店最大的两个优点是：一是它位于麦地那边缘，步行5分钟即可到达，位置便利，环境清幽；二是酒店员工热情周到，待客之道令人倍感真诚。年轻的穆阿德（Mouad）非常友善、乐于助人，总是尽力确保客人拥有完美的入住体验，值得称赞。至于不足之处，酒店的电气设备尚未达到欧洲标准，部分灯具的连接也存在松动。简而言之，这可能存在一定的安全隐患，需要进一步改进。
你好旅行者。我绝对推荐这个机构。我们和伊尔哈姆夫人在那里度过了非常愉快的时光，她是一位很棒的人，她带着灿烂的笑容热情地欢迎我们，并提供了非常好的自制果汁。无可挑剔的空调房间，舒适的床和靠垫，一流的淋浴产品🤩。完美的位置，靠近一切，非常安静的区域。美味的传统且丰盛的早餐可以在露台上享用，俯瞰查文的壮丽景色😍。感谢伊尔哈姆女士和她的工作人员给我们带来了这次难忘的经历。我们强烈推荐它，因为我们一定会回来🤗😘🙏 Yassine 和 Asmaa 以及孩子们 ❤️
We arrived in Chefchaouen around 9 p.m., exhausted from the long day and the difficult road, we had reserved a room here online, but the owner advised us to cancel the reservation and make it directly with her over the phone in order to get a better price. We were looking for someone to check us in when we arrived, but the reception desk and hall were both empty until a teenage boy who was high from whatever drug he was smoking came from outside and introduced himself as the receptionist. We told him we had made a reservation over the phone with a woman who introduced herself as the owner, and he asked us to follow him to the first floor, where we were surprised to learn that the room she gave us was different and smaller than what we had booked online, and even more surprised to learn that the price was even higher than what we had previously agreed on. We called her to get an explanation, but she refused to listen and told us to either take it or leave it, we later learned that the owner is staying on the hotel's top floor and didn't even bother coming down to explain what she did. After some time on the phone, she informed us that there was a "suite" on the ground floor that we could book for the same price as before, minus breakfast. We agreed to take that one because we were tired and didn't have the energy to look elsewhere because it was late and we just wanted to rest. After checking in, we went to our room, which was freezing with no AC and only a small heater meant to heat small areas such as the bathroom. We turned it on, but it didn't work. The room we were given overlooked the backyard of a house surrounded by Chefchaouen's small river. We had just finished dinner and were ready to sleep. My friend was sleeping, and as I set my alarm for the next day, I noticed a shadow of a person entering from the balcony; I couldn't believe what I saw, despite the room's light is still turned on. I couldn't move because I was so shocked and dismayed by what was going on that I couldn't move when I saw the person searching our bags and grabbing money from the table. I yelled at him, and he jumped into the balcony as my friend awoke. We followed him, looking down on him hanging from the fence of the house next door, yelling at him but he had cold blood as he slowly went down the fence and crossed the river to the other side. We called the lady in our state of shock and fear, and her first response was that she didn't believe us!!! We insisted on her coming down, but she insisted on calling the cops first. After about 30 minutes, two police officers arrived with her, we explained what had happened, and they asked us to accompany them to the police station to file a report. The lady claims the hotel has security cameras, but when the cops ask to see the footage, she claims they aren't working!!! We returned to the hotel after three hours at the police station, refusing to stay there, but because we were too tired and had a long road ahead of us to