Due to an injury, I was unable to make the trip but I called ahead to make sure my husband could still check in. He was there fo a concert and mentioned the room was nice with a big bathroom and the bed was comfortable.
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酒店回复: Thank you for the wonderful review of our hotel the Hampton Inn and Suites Waukegan. We are sorry to hear that you got injured. We hope you are doing better.
1.0分
其他
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We were given an extremely dirty room. Then there wasnt another room that I reserved available. The carpeted floors in the hallways are filthy. Surely was not worth $200/night.
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酒店回复: We are sorry to hear that everything wasn't up to your standards. We appreciate your feedback so we can continue to improve every guest's experience.
1.0分
家庭亲子
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We didn’t like that we had a complicated check in process after a long day attending a funeral for my son-in-law. We just wanted to get into our room and relax. Apparently the hotels credit card machine wasn’t working. Another couple trying to check in couldn’t get in. Our card didn’t work, my daughter’s card didn’t work! We had to sign up through an email in order for them to let us have our room! After a very long check in process, we were finally able to get a room which I thought was already secured through *******! The hall carpets in this hotel are raised in many places, and could be a potential tripping hazard. The room itself appeared clean, but I found a partially eaten pizza in pizza box that was above the refrigerator.
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酒店回复: We are sorry about the credit card issues that occurred. It was unfortunately the Hilton systems as a whole. We are glad we were able to get you in.
4.0分
家庭亲子
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The staff was great, especially the person working the front desk in the evening. She bent over backwards to help us. Super clean and safe. The beds were terrible. Felt like concrete. Sleeping on the floor may have been softer.
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酒店回复: Thank you Ashley for the wonderful review of our hotel the Hampton Inn and Suites Waukegan. We are very glad the staff was so helpful for you. We appreciate your feedback regarding the beds.
5.0分
其他
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Room was great and the staff were so accommodating and kind. They helped us out by calling our upstairs neighbors to ask them to stop being so noisy. The surrounding area was kind of desolate but it was fine for our needs.
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酒店回复: Thank you for taking the time to review your recent stay at Hampton Inn & Suites Chicago/Waukegan. We hope to see you back real soon!
5.0分
其他
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Our Go-to Hotel
This is our go-to for Six Flags visits. We've stayed here numerous times and always have a great experience. We had a hiccup with our room not being cleaned, but the front desk staff immediately set it right. We understand things happen, but we were pleased with the customer service.
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酒店回复: We are so glad we are your go to hotel for six flags. That's amazing to hear, We are sorry to hear there was a hiccup, but it's great to hear it was fixed right away. We certainly hope to see you again soon.
2.0分
其他
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Not returning
I’ll start with the good. The facility is very nice and updated and clean. The staff was very friendly. The pool was small but adequate and I loved the outline and design of the room. I didn’t partake but the hot breakfast I’m sure is a hit by a lot of people.
Now the bad. The website says that it’s pet friendly and you don’t find out until you get there that there’s an additional $75 fee to be pet friendly and it’s nonrefundable. It’s an additional fee. The bed was hard as a rock. It was the worst hotel stay sleeping wise that I have ever had. The pillows are small and squishy and square And there was really no way to get comfortable between the two I was on the first floor and every time the person above me flushed it sound like a waterfall going on over my head and anytime anybody in the floor is above me used their shower. There was this weird hum in the wall that never went away.
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酒店回复: We appreciate your feedback. We will certainly see what we can do to improve, and make sure your stay there are no problems.
5.0分
情侣出游
Yesenia checked us in and is very helpful and friendly. She understands the meaning of hospitality! Thank you!
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酒店回复: Thank you Beth for the wonderful review of our hotel the Hampton Inn and Suites Waukegan. We are so glad to see that you enjoyed your stay, and Yesenia was so helpful. We can't wait to have you back again soon.
我非常享受在酒店的时光！房间干净，员工友好，地理位置便利。早餐也很美味。
我们本来希望有一个热水浴缸。另外，泳池边的地板太滑了，我儿子和我父亲在走向泳池台阶的时候都滑倒了。这太危险了！
Due to an injury, I was unable to make the trip but I called ahead to make sure my husband could still check in. He was there fo a concert and mentioned the room was nice with a big bathroom and the bed was comfortable.
We were given an extremely dirty room. Then there wasnt another room that I reserved available. The carpeted floors in the hallways are filthy. Surely was not worth $200/night.
We didn’t like that we had a complicated check in process after a long day attending a funeral for my son-in-law. We just wanted to get into our room and relax. Apparently the hotels credit card machine wasn’t working. Another couple trying to check in couldn’t get in. Our card didn’t work, my daughter’s card didn’t work! We had to sign up through an email in order for them to let us have our room! After a very long check in process, we were finally able to get a room which I thought was already secured through *******! The hall carpets in this hotel are raised in many places, and could be a potential tripping hazard. The room itself appeared clean, but I found a partially eaten pizza in pizza box that was above the refrigerator.
The staff was great, especially the person working the front desk in the evening. She bent over backwards to help us. Super clean and safe. The beds were terrible. Felt like concrete. Sleeping on the floor may have been softer.
Room was great and the staff were so accommodating and kind. They helped us out by calling our upstairs neighbors to ask them to stop being so noisy. The surrounding area was kind of desolate but it was fine for our needs.
Our Go-to Hotel
This is our go-to for Six Flags visits. We've stayed here numerous times and always have a great experience. We had a hiccup with our room not being cleaned, but the front desk staff immediately set it right. We understand things happen, but we were pleased with the customer service.
Not returning
I’ll start with the good. The facility is very nice and updated and clean. The staff was very friendly. The pool was small but adequate and I loved the outline and design of the room. I didn’t partake but the hot breakfast I’m sure is a hit by a lot of people.
Now the bad. The website says that it’s pet friendly and you don’t find out until you get there that there’s an additional $75 fee to be pet friendly and it’s nonrefundable. It’s an additional fee. The bed was hard as a rock. It was the worst hotel stay sleeping wise that I have ever had. The pillows are small and squishy and square And there was really no way to get comfortable between the two I was on the first floor and every time the person above me flushed it sound like a waterfall going on over my head and anytime anybody in the floor is above me used their shower. There was this weird hum in the wall that never went away.
Yesenia checked us in and is very helpful and friendly. She understands the meaning of hospitality! Thank you!