Beds were comfortable. I would not call the rooms clean. There was a sticky substance on the front of the dresser. Carpet was not well vacuumed. Night stand was dusty with dead fly bugs. Bath room floor was sticky.
I was pretty disappointed for the comparative cost.
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酒店回复: Thank you for sharing your feedback with us. I’m truly sorry to hear that your experience did not meet expectations regarding cleanliness. This is not the standard we strive to uphold, and I understand how disappointing this must have been for you.Please know that your comments have been taken seriously. We have already addressed this matter with our housekeeping team to ensure that rooms are thoroughly inspected and maintained to the highest standards moving forward.
1.0分
家庭亲子
Room was filthy (nails and dry wall on the ground), tv didn’t work, took them 36 hours to clean. People were friendly extremely over priced
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酒店回复: Thank you for sharing your feedback with us. I’m truly sorry to hear that your stay did not meet expectations and that you encountered issues with cleanliness. This is not the standard we strive to uphold, and I regret that we fell short during your visit.Please know that your comments have been taken seriously. Our housekeeping team has been made aware of your concerns, and we are reviewing our procedures to ensure that rooms are thoroughly inspected before every guest arrival. Cleanliness is a top priority, and we are committed to making improvements so future guests have a much better experience.We value your input as it helps us improve, and I hope you’ll consider giving us another opportunity to provide the comfortable and welcoming stay you deserve.
5.0分
家庭亲子
Everyone was very friendly the service was great the only that was even a negative was the bed was hard other than that we had a great stay.
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酒店回复: Thank you for your wonderful rating and kind words! We’re so glad you enjoyed your stay. We’re sorry to hear the bed wasn’t as comfortable as you’d hoped and will certainly keep that feedback in mind. We hope to welcome you back again soon!
5.0分
其他
The staff was extremely friendly. My room was clean and comfortable. The bed and bedding were super comfortable.
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酒店回复: Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay and found our team friendly and your room clean and comfortable. It’s great to know you had a restful night’s sleep our beds and bedding are some of our favorite features too! We truly appreciate you choosing to stay with us and hope to welcome you back again soon.
5.0分
情侣出游
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Everything was great. I was pleasantly pleased and surprised with this Hyatt. The staff, even the maintenance men were very nice and treated us with respect. The breakfast was great and fresh. I honestly cannot think of a single thing to complain about with this Motel which is very unusual for me because I always find something to wine about. LOL
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酒店回复: Thank you so much for the wonderful 10/10 review! We’re thrilled to hear you enjoyed your stay and that our team made such a positive impression — even our maintenance crew will love hearing this! We truly appreciate your kind words (and your sense of humor!) and hope to welcome you back again soon.
4.0分
其他
No vent in restroom. Room had an older smell. But the beds were very comfortable.
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酒店回复: Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed the comfort of the bed during your stay. We’d like to clarify that all of our rooms are equipped with vents to ensure proper airflow. Regarding the note about the room’s smell, we take this very seriously and will be reviewing our housekeeping and maintenance procedures to make sure every room feels fresh and welcoming.We truly appreciate your comments, as they help us improve, and we hope to have the opportunity to welcome you back for an even better experience next time.
3.0分
其他
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At first glance, this was a nice, clean hotel. Christopher, who worked at the front desk, was SO NICE and an absolute JOY to interact with!! He was so helpful during my stay. He went above and beyond! My biggest complaint— BUGS. I found at least one bug in my room everyday. Spiders and Roaches!!! That’s unacceptable. The room felt a bit stuffy and humid. There’s no working fan in the bathroom. As much as I enjoyed sitting on the patio at night and my pleasant interactions with Christopher— I don’t plan on returning to this hotel.
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酒店回复: Thank you for taking the time to share your experience. We’re delighted to hear that Christopher provided such warm and helpful service — we’ll be sure to recognize him for his outstanding hospitality. We sincerely apologize for the concerns you encountered with your room, as this does not reflect our standards. Your comments have been shared with our housekeeping, maintenance, and vendor for immediate review and correction. We truly appreciate your feedback and hope you’ll consider giving us another opportunity to provide the comfortable and seamless stay you deserve.
4.0分
其他
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Hyatt House BCS
The stay at the Hyatt House Bryan/College Station was good. The breakfast was good too. Staff is friendly. We had an extended stay up to 5 days. Because of an extended stay, the room was not cleaned everyday, but on the 3rd day. Another words it was once we there and on the day we left. Hygiene and cleanliness are not a top priority. This should be a top priority especially in a public place. We had to ask for extra hand and bath towels. We will not be staying at the Hyatt House anymore.
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酒店回复: Thank you for sharing your feedback. We’re glad you enjoyed our breakfast and friendly team—it means a lot to us. For extended stays, we provide light “Express Housekeeping” every other day, with a full cleaning after the 4th night, and we’re always happy to provide additional services or towels upon request. I’m sorry this was not clear during your stay, and I appreciate your comments as they help us improve communication. We hope you’ll give us another opportunity to provide the comfortable and welcoming stay we’re known for.
3.0分
其他
The room was humid, not extremely clean but the staff was amazing! I probably could have switched rooms but did not want the hassle.
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酒店回复: Thank you for sharing your experience. We’re delighted to hear that our staff made such a positive impact on your stay—they truly are the heart of our hotel. We also appreciate your feedback on the room, which helps us improve. We look forward to welcoming you back for an even better experience.
3.0分
商务出差
Rooms were not very clean had a odd smell the ac is super loud , Limited dinning options
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酒店回复: Thank you for your feedback. We’re sorry to hear that your stay did not meet expectations, and we appreciate you bringing these concerns to our attention. Cleanliness, comfort, and guest satisfaction are top priorities, and your comments have been shared with our team for review and improvement. We hope to have the opportunity to welcome you back and provide a more enjoyable experience.
Beds were comfortable. I would not call the rooms clean. There was a sticky substance on the front of the dresser. Carpet was not well vacuumed. Night stand was dusty with dead fly bugs. Bath room floor was sticky.
I was pretty disappointed for the comparative cost.
Room was filthy (nails and dry wall on the ground), tv didn’t work, took them 36 hours to clean. People were friendly extremely over priced
Everyone was very friendly the service was great the only that was even a negative was the bed was hard other than that we had a great stay.
The staff was extremely friendly. My room was clean and comfortable. The bed and bedding were super comfortable.
Everything was great. I was pleasantly pleased and surprised with this Hyatt. The staff, even the maintenance men were very nice and treated us with respect. The breakfast was great and fresh. I honestly cannot think of a single thing to complain about with this Motel which is very unusual for me because I always find something to wine about. LOL
No vent in restroom. Room had an older smell. But the beds were very comfortable.
At first glance, this was a nice, clean hotel. Christopher, who worked at the front desk, was SO NICE and an absolute JOY to interact with!! He was so helpful during my stay. He went above and beyond! My biggest complaint— BUGS. I found at least one bug in my room everyday. Spiders and Roaches!!! That’s unacceptable. The room felt a bit stuffy and humid. There’s no working fan in the bathroom. As much as I enjoyed sitting on the patio at night and my pleasant interactions with Christopher— I don’t plan on returning to this hotel.
Hyatt House BCS
The stay at the Hyatt House Bryan/College Station was good. The breakfast was good too. Staff is friendly. We had an extended stay up to 5 days. Because of an extended stay, the room was not cleaned everyday, but on the 3rd day. Another words it was once we there and on the day we left. Hygiene and cleanliness are not a top priority. This should be a top priority especially in a public place. We had to ask for extra hand and bath towels. We will not be staying at the Hyatt House anymore.
The room was humid, not extremely clean but the staff was amazing! I probably could have switched rooms but did not want the hassle.
Rooms were not very clean had a odd smell the ac is super loud , Limited dinning options