酒店回复: Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
5.0分
其他
Our experience with our stay was very accommodating to our needs. Very impressed with the cleanliness!
酒店回复: Thank you for staying with us at BW Plus Bass & Suites, Leeds, AL.
2.0分
其他
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Bedding was dirty or stained not sure which one.. outlets were not put in the walls correctly luckly i didnt have small children with me. Reception desk staffed acted like you were a bother if you had to ask them something. Breakfast room dining staff was amazing expecially with my kids that was there. Didnt use the pool pretty sure too many chemicals and bleach was used
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酒店回复: Thank you for staying with us here at Best Western Plus in Leeds, Al. We apologize for not exceeding your expectations and would love to have you back to serve you better.
3.0分
家庭亲子
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The lobby and breakfast area were clean and smelled great! The hallway in the first floor needed a little updating. The 1st room we were assigned smelled like smoke and we requested a different room. The front desk staff was very nice and we were given a room across the hallway. The second room had a very faint smoke smell and we were able to stay there. I don’t know if the rooms were former smoking rooms or if smoke from a floor above had filtered down. The room it’s self was clean, had a comfortable bed, and the sofa was very nice as well. However, there was a place behind the bathroom door that had a previously fixed but molded patch that looked like it needed removed and fixed again. We didn’t eat breakfast, but the reviews all talked about what a great breakfast they had.
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酒店回复: Thank you for staying with us at BW Plus Bass & Suites, Leeds, AL. We apologize for any inconvenience caused to you and we will work towards it and would like to have you back by giving us a chance to serve you better.
5.0分
商务出差
Very clean and quiet. Good location just 20 mins East of Birmingham. Lots of eateries nearby and a nice Publix.
酒店回复: Thank you for staying with us @ Best Western.
5.0分
情侣出游
Nice clean rooms and public areas. Bed was very comfortable. Choice of breakfast foods were great with a good variety.
酒店回复: Thank you for staying with us @ Best Western Plus Bass.
2.0分
家庭亲子
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The room smelled moldy/musty. There was long dark hair all over the beds, sheets, towels, and in the bathroom. I'm assuming the housekeeper. The pool had too much chemicals in it. My youngest son vomited. I would not stay here again.
The breakfast was very good. They had a large variety and the staff working it was pleasant.
3.0分
家庭亲子
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Breakfast was awesome and the girl who hosted was a rockstar 100% but our room to start the lid to the ice bucket had a lot of mold on the lid bathroom wall had dry brown crud on the walls light switches disgusting and the head of the bed on the floor was full of hair and something caked into the carpet and the chair in the room had a lot of heavy stains, we did receive fresh towels each day though but the room was pretty gross we used the towels to cover up. We attended nascar all weekend so we were up early and came back pretty late in the night. I’ve stayed at this hotel several times and it was very clean but this time was not. Management needs to start checking these rooms and also check the maintenance of these rooms. My previous visit was 2 years ago and like the times before I was very happy with this hotel
5.0分
情侣出游
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They were having a plumbing issue (no water in rooms), but it wasnt their fault, the whole area was without water. The hotel was very nice. The room was clean. The only issues werewe could smell fresh paint and no water. We loved the size of the room. If we need a hotel in the future, we would definitely find another like this!
酒店回复: Thank you for staying with us at best western
1.0分
其他
The air conditioner did not work very well
And it was really hot in the state we were in like 89°
房间很热
Our experience with our stay was very accommodating to our needs. Very impressed with the cleanliness!
Bedding was dirty or stained not sure which one.. outlets were not put in the walls correctly luckly i didnt have small children with me. Reception desk staffed acted like you were a bother if you had to ask them something. Breakfast room dining staff was amazing expecially with my kids that was there. Didnt use the pool pretty sure too many chemicals and bleach was used
The lobby and breakfast area were clean and smelled great! The hallway in the first floor needed a little updating. The 1st room we were assigned smelled like smoke and we requested a different room. The front desk staff was very nice and we were given a room across the hallway. The second room had a very faint smoke smell and we were able to stay there. I don’t know if the rooms were former smoking rooms or if smoke from a floor above had filtered down. The room it’s self was clean, had a comfortable bed, and the sofa was very nice as well. However, there was a place behind the bathroom door that had a previously fixed but molded patch that looked like it needed removed and fixed again. We didn’t eat breakfast, but the reviews all talked about what a great breakfast they had.
Very clean and quiet. Good location just 20 mins East of Birmingham. Lots of eateries nearby and a nice Publix.
Nice clean rooms and public areas. Bed was very comfortable. Choice of breakfast foods were great with a good variety.
The room smelled moldy/musty. There was long dark hair all over the beds, sheets, towels, and in the bathroom. I'm assuming the housekeeper. The pool had too much chemicals in it. My youngest son vomited. I would not stay here again.
The breakfast was very good. They had a large variety and the staff working it was pleasant.
Breakfast was awesome and the girl who hosted was a rockstar 100% but our room to start the lid to the ice bucket had a lot of mold on the lid bathroom wall had dry brown crud on the walls light switches disgusting and the head of the bed on the floor was full of hair and something caked into the carpet and the chair in the room had a lot of heavy stains, we did receive fresh towels each day though but the room was pretty gross we used the towels to cover up. We attended nascar all weekend so we were up early and came back pretty late in the night. I’ve stayed at this hotel several times and it was very clean but this time was not. Management needs to start checking these rooms and also check the maintenance of these rooms. My previous visit was 2 years ago and like the times before I was very happy with this hotel
They were having a plumbing issue (no water in rooms), but it wasnt their fault, the whole area was without water. The hotel was very nice. The room was clean. The only issues werewe could smell fresh paint and no water. We loved the size of the room. If we need a hotel in the future, we would definitely find another like this!
The air conditioner did not work very well
And it was really hot in the state we were in like 89°
So that the air didn’t cool off the room properly