The breakfast offerings were expired. I had to wait 10 minutes when I was checking in to get a staff to the front desk. And then she was on the phone and they processed it over the phone and the lady had no idea what was going on. It really kind of weirded me out.
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酒店回复: Dear Elizabeth,Thank you for sharing your experience at OYO Hotel Redwood Falls near Jackpot ******. We are very sorry for the issues with breakfast and check-in service. Your feedback is important and will help us improve our operations.Warm regards,LisaOYO Hotel Redwood Falls near Jackpot ******
1.0分
商务出差
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Worst hotel in town
This has to have been one of the worst places I have ever had the misfortune of booking, and I travel weekly for work. When I arrived, the exterior of the building looked like it had seen better days, but that didn’t concern me too much. Then I walked up to the entrance, and there was food, clearly placed by the hotel, outside the entrance doors being fed upon by wild animals. Definitely a major red flag. When I walked inside, the dilapidated exterior proved to be indicative of the interior with ceiling panels missing, discolored, and falling down.
I waited for 5-10 minutes for staff to arrive to check me in but no one arrived. I ended up walking around looking for someone but there was no one on site. I called the number listed online and reached the staff but was told they had no one onsite. Given this level of uncleanliness, unsanitary conditions and lack of staff I decided I couldn’t stay here. I attempted to cancel my hotel and received notification from ********** that I would receive a reply shortly. This reply never came and now I find that I’ve not only been billed for the whole stay, but additional unexplained charges were added to the bill.
Avoid this place at all costs if you value your comfort, your health, and anything remotely resembling service
1.0分
其他
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We didn't bother even checking in. We pulled in to a building that looked like it belonged on the set of some sort of dystopian, post-collapse movie set. the reviews we read I took with a grain of salt and that proved to be a poor decision. Actual blatent drug use and drinking in the parking lot, peeling paint from top to bottom and no sign of any sort of upkeep. It very literally looked like an abondoned property.
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酒店回复: Dear Jaime,We sincerely apologize for the condition of OYO Hotel Redwood Falls near Jackpot ******. Your feedback is being reviewed to address the concerns you raised and improve guest experience.Warm regards,LisaOYO Hotel Redwood Falls near Jackpot ******
1.0分
商务出差
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This place is a health hazard. It looks abandoned. It’s filthy. Mold, stains, junk piled in the pool area. We had 2 nights reserved and they refused to cancel and refund our second night despite it being a complete dump. The owner is a slum lord. We left without a refund and stayed elsewhere. AVOID THIS PLACE!!! Truly the most disgusting hotel I’ve ever seen let alone entered. How it’s not condemned truly amazes me! I will be notifying Health officials it was that bad!
Walking on the carpet made my white socks look like I walked outside in the dirt. There are truly no words to describe how bad this place is! It absolutely looks like a zombie apocalypse inside and outside of this place. The spider webs in the stairwell were huge! Just do not give this place a dime. It’s unsafe and unsanitary.
3.0分
情侣出游
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Waited for over five minutes at front desk for someone to appear. We tried to let them know we were there by saying "hello anyone here" with no response. After five minutes we called the front desk then someone came from the back. The room wasn't the cleanest either. TV stand and night stand were sticky, sheets looked to be stained, food left in fridge from last guest and not taken care of.
1.0分
其他
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Please avoid this facility unless you are okay with bugs/dirty bathtubs/previous guests slippers to greet you/leaking hallway ceiling/a hot stagnant room to greet you. We manage many different hotels and the basics. We were limited in this area and would not encourage a person to select this facility.
1.0分
其他
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Avoid it
False advertised. Associates with Jackpot junction but it's a few miles away. My female companions were concerned about security as the rooms were ground level with weak windows exposed to the street.
Advertises indoor pool which was not only out of service there was all sorts of junk and construction debris in the area. The place is in disrepair with the external siding rotting away, everything is very dated, the bed mattress was old and uncomfortable, the blankets were old and smelled old. The pillows were flattened out. The internet was horrible not suited for gaming, the breakfast was poor, and coffee wasn't good. It was a lower priced place but if you are going budget try anything else.
2.0分
商务出差
The hotel was in poor condition. Wi-fi terrible, ice maker did not work. I was not comfortable sleeping here. There were no other renters.
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酒店回复: Dear Tim,Thank you for your feedback. We’re sorry to hear that your stay at OYO Hotel Redwood Falls near Jackpot ****** did not meet your expectations. We apologize for the issues with the Wi-Fi and the ice maker, and we understand how important these amenities are. Your comments are valuable to us, and we will address these concerns to improve the guest experience.We appreciate you bringing these matters to our attention and hope we can provide you with a more comfortable stay in the future.Sincerely,Management TeamOYO Hotel Redwood Falls near Jackpot ******
3.0分
商务出差
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Place looked dilapidated; outside peeling, inside messy, no hot water in the sink. Incompetent night clerk: gave wrong room; could not print receipt-told to get receipt from website where I booked room.
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酒店回复: Dear Alexander,Thank you for your feedback. We're sorry to hear about the issues you encountered during your stay. Your concerns about the property condition and service have been noted and shared with our team for immediate attention. We appreciate you bringing this to our attention and will work to improve.Sincerely,LisaOYO Hotel Redwood Falls
迷人的！！
The breakfast offerings were expired. I had to wait 10 minutes when I was checking in to get a staff to the front desk. And then she was on the phone and they processed it over the phone and the lady had no idea what was going on. It really kind of weirded me out.
Worst hotel in town
This has to have been one of the worst places I have ever had the misfortune of booking, and I travel weekly for work. When I arrived, the exterior of the building looked like it had seen better days, but that didn’t concern me too much. Then I walked up to the entrance, and there was food, clearly placed by the hotel, outside the entrance doors being fed upon by wild animals. Definitely a major red flag. When I walked inside, the dilapidated exterior proved to be indicative of the interior with ceiling panels missing, discolored, and falling down.
I waited for 5-10 minutes for staff to arrive to check me in but no one arrived. I ended up walking around looking for someone but there was no one on site. I called the number listed online and reached the staff but was told they had no one onsite. Given this level of uncleanliness, unsanitary conditions and lack of staff I decided I couldn’t stay here. I attempted to cancel my hotel and received notification from ********** that I would receive a reply shortly. This reply never came and now I find that I’ve not only been billed for the whole stay, but additional unexplained charges were added to the bill.
Avoid this place at all costs if you value your comfort, your health, and anything remotely resembling service
We didn't bother even checking in. We pulled in to a building that looked like it belonged on the set of some sort of dystopian, post-collapse movie set. the reviews we read I took with a grain of salt and that proved to be a poor decision. Actual blatent drug use and drinking in the parking lot, peeling paint from top to bottom and no sign of any sort of upkeep. It very literally looked like an abondoned property.
This place is a health hazard. It looks abandoned. It’s filthy. Mold, stains, junk piled in the pool area. We had 2 nights reserved and they refused to cancel and refund our second night despite it being a complete dump. The owner is a slum lord. We left without a refund and stayed elsewhere. AVOID THIS PLACE!!! Truly the most disgusting hotel I’ve ever seen let alone entered. How it’s not condemned truly amazes me! I will be notifying Health officials it was that bad!
Walking on the carpet made my white socks look like I walked outside in the dirt. There are truly no words to describe how bad this place is! It absolutely looks like a zombie apocalypse inside and outside of this place. The spider webs in the stairwell were huge! Just do not give this place a dime. It’s unsafe and unsanitary.
Waited for over five minutes at front desk for someone to appear. We tried to let them know we were there by saying "hello anyone here" with no response. After five minutes we called the front desk then someone came from the back. The room wasn't the cleanest either. TV stand and night stand were sticky, sheets looked to be stained, food left in fridge from last guest and not taken care of.
Please avoid this facility unless you are okay with bugs/dirty bathtubs/previous guests slippers to greet you/leaking hallway ceiling/a hot stagnant room to greet you. We manage many different hotels and the basics. We were limited in this area and would not encourage a person to select this facility.
Avoid it
False advertised. Associates with Jackpot junction but it's a few miles away. My female companions were concerned about security as the rooms were ground level with weak windows exposed to the street.
Advertises indoor pool which was not only out of service there was all sorts of junk and construction debris in the area. The place is in disrepair with the external siding rotting away, everything is very dated, the bed mattress was old and uncomfortable, the blankets were old and smelled old. The pillows were flattened out. The internet was horrible not suited for gaming, the breakfast was poor, and coffee wasn't good. It was a lower priced place but if you are going budget try anything else.
The hotel was in poor condition. Wi-fi terrible, ice maker did not work. I was not comfortable sleeping here. There were no other renters.
Place looked dilapidated; outside peeling, inside messy, no hot water in the sink. Incompetent night clerk: gave wrong room; could not print receipt-told to get receipt from website where I booked room.